feat: update documentation request and bug templates (#2305)

* feat: enhance bug & doc request issue templates

* feat: enhance bug & doc request issue templates

* remove meta and new-task

* fix: update support link

* nit: line return

* nit: undo

.github/ISSUE_TEMPLATE/config.yml

@@ -1,5 +1,5 @@
 blank_issues_enabled: false
 contact_links:
-  - name: Question
-    url:  https://stackoverflow.com/questions/tagged/nearprotocol
-    about: Please ask and answer questions here.
+  - name: Need help?
+    url:  https://t.me/neardev
+    about: Get technical support from our developer community on Telegram.

.github/ISSUE_TEMPLATE/doc-bug.yml

@@ -0,0 +1,97 @@
+name: 🐞 Report a Documentation Error
+description: Report errors or unclear content in the documentation
+title: "[BUG] "
+labels: ["documentation", "bug"]
+assignees: []
+body:
+  - type: markdown
+    attributes:
+      value: |
+        Thanks for taking the time to help us improve our documentation! 🙏
+        
+  - type: textarea
+    id: description
+    attributes:
+      label: Description
+      placeholder: The documentation is incorrect/unclear/missing information about...
+    validations:
+      required: true
+
+  - type: input
+    id: page-url
+    attributes:
+      label: Page URL
+      placeholder: https://docs.near.org/<path>
+    validations:
+      required: true
+
+  - type: input
+    id: section
+    attributes:
+      label: Section/Heading
+      placeholder: "e.g., Installation Guide > Prerequisites"
+    validations:
+      required: false
+
+  - type: textarea
+    id: current-text
+    attributes:
+      label: Current Text
+      description: If applicable, paste the current problematic text here
+      placeholder: Paste the current text that needs to be corrected...
+    validations:
+      required: false
+
+  - type: checkboxes
+    id: impact
+    attributes:
+      label: Impact
+      description: How does this documentation issue affect users?
+      options:
+        - label: Incorrect information
+        - label: Missing information
+        - label: Unclear explanation
+        - label: Broken link
+        - label: Code example doesn't work
+        - label: Other (please specify in description)
+    validations:
+      required: true
+
+  - type: textarea
+    id: expected
+    attributes:
+      label: Expected Information
+      placeholder: The documentation should explain...
+    validations:
+      required: true
+
+  - type: textarea
+    id: suggested-fix
+    attributes:
+      label: Suggested Fix
+      placeholder: I suggest changing/adding...
+    validations:
+      required: false
+
+  - type: dropdown
+    id: browsers
+    attributes:
+      label: Browser
+      description: If this is a layout/rendering issue, what browsers are you seeing the problem on?
+      multiple: true
+      options:
+        - Chrome
+        - Firefox
+        - Safari
+        - Microsoft Edge
+        - Other
+    validations:
+      required: false
+
+  - type: textarea
+    id: additional-context
+    attributes:
+      label: Additional Context
+      description: Add any other context about the problem here, including screenshots if applicable
+    validations:
+      required: false

.github/ISSUE_TEMPLATE/doc-request.yml

@@ -0,0 +1,72 @@
+name: 📝 Documentation Request
+description: Request new documentation or updates to existing docs
+title: "[DOC] "
+labels: ["documentation"]
+body:
+  - type: markdown
+    attributes:
+      value: "## 📝 Documentation Request"
+
+  - type: dropdown
+    id: doc_type
+    attributes:
+      label: "Documentation Type"
+      options:
+        - "New Documentation"
+        - "Update Existing Documentation"
+    validations:
+      required: true
+
+  - type: textarea
+    id: what
+    attributes:
+      label: "What needs documentation?"
+      placeholder: "Describe what needs to be documented or updated. For existing docs, please provide links."
+    validations:
+      required: true
+
+  - type: textarea
+    id: why
+    attributes:
+      label: "Why is this documentation needed?"
+      placeholder: "What problems will this documentation solve? Who will benefit from it?"
+    validations:
+      required: true
+
+  - type: textarea
+    id: done
+    attributes:
+      label: "Documentation Requirements"
+      placeholder: "What should the documentation include? (e.g., code examples, diagrams, step-by-step guides)"
+    validations:
+      required: true
+
+  - type: textarea
+    id: additional
+    attributes:
+      label: "Resources & References"
+      placeholder: "Any relevant resources, existing documentation, code references, or screenshots?"
+
+  - type: dropdown
+    id: priority
+    attributes:
+      label: "Priority"
+      options:
+        - "🔴 P0 : Missing Critical Documentation"
+        - "🟠 P1 : Important Documentation Gap"
+        - "🟡 P2 : Documentation Enhancement"
+        - "🟢 P3 : Nice to Have"
+        - "⚪ P4 : Minor Update"
+    validations:
+      required: true
+
+  - type: markdown
+    attributes:
+      value: |
+        | Priority | Name | Description |
+        |----------|------|-------------|
+        | 🔴 P0 | CRITICAL | Missing documentation blocking team progress |
+        | 🟠 P1 | HIGH | Important documentation gap affecting productivity |
+        | 🟡 P2 | MEDIUM | Significant documentation enhancement |
+        | 🟢 P3 | NORMAL | Helpful documentation addition |
+        | ⚪ P4 | LOW | Minor documentation update |