v1.20.0

[sojan-official]

We have released a new version of Chatwoot v1.20.0 with the following updates.

🔥 New Channels: Line & Telegram

We have added native support for Line and Telegram in v1.20.0. As of now, text messages are supported, we will be adding support for images/files in the upcoming releases.

🤡 CSAT surveys for every channel

You can now opt to send a Customer satisfaction surveys on every channel once the conversation is resolved. The user would receive a link where they can register their feedback.

A example on how it works on twitter is shown below.

💬 Send MMS via Twilio

Chatwoot now supports sending Multimedia message via Twilio API.

🎨 Updated mention notification emails

Earlier the mention notification emails didn't have the message content. We have updated the design to include the message content as well.

Bug fixes & Improvements:

• For emails forwarded from Google Groups, Google rewrites the FROM address to the group email and the original email will be available under X-Original-Sender. The new update would handle this case.
• Added the APIs and UI for custom attributes schema. (upcoming feature)
• Added the ability to remove Inbox avatar.
• Update the design of the web-widget for WCAG 2.0 compliance. Thanks to @koudshoorn for the PR.
• Added multiline support for the greeting messages.
• Support more special characters in the password.
• You can now pop out the reply box to write longer text messages.

Thanks to @wilso199, @koudshoorn, @SanjuSudheerM, @noobnooc for the contributions

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This discussion was created from the release v1.20.0.

[helpobras]

I'm using version 1.19 self hosted on ubuntu. can I follow this upgrade upgrade tutorial exactly as described? https://www.chatwoot.com/docs/self-hosted/deployment/linux-vm

[sojan-official]

yes you can.