Agent or Team assignment on bot handoff's payload

[WEBudoGT]

It would be awesome that when passing the handoff payload, we could send some extra parameters, like the agent ID or group ID we want to assign the conversation to.

Something like:
{
"action": "handoff",
"teamId": "4"
}

This would allow the end user to be redirected to the correct department (i.e. sales or support) depending on the handoff intent he/she was "flowing" through.
Or maybe if the bot asks if someone from the team was already assisting him/her, the user can enter the agent's name and pass those parameters.
Maybe even you could "auto-fill" some customer's info on the CRM with collected data during previous intents.
It opens a lot of possibilities ;)