Getting help

[fw2568]

Here is a copy of https://www.eryph.io/docs#getting-help for anyone in need of help:

Getting Help

Reset to Initial State

If you ever get stuck, you can simply remove all catlets, projects (if any) and (optional) genes.

# remove all projects except default project (which cannot be deleted)
Get-EryphProject | where Name -ne "default" | Remove-EryphProject

# remove all catlets
Get-Catlet | Remove-Catlet

#optional: remove genes (this will cause them to be downloaded again)
Remove-CatletGene -Unused

Reinstalling / Uninstalling

If something completely breaks and you can no longer use eryph, you can reinstall it. However, we encourage you to post your problem on either Github, Reddit, or our support site - see the next topic for support options.

You can uninstall eryph-zero using the Windows Add/Remove Programs control panel applet. The uninstaller gives you the option to remove the entire configuration, which is recommended if something is not working.

Any feedback provided in the uninstaller is very valuable and we monitor the feedback from the uninstaller carefully.
Feel free to add your email contact to the feedback in case we are allowed to contact you.

Support

Eryph-zero is free and our sources are available on github. Support should be provided by public communities (at least for eryph-zero, in the long run). However, since it is new, the community still needs to grow up. So if you post in one of the communities below, you can be pretty sure that a maintainer will answer you.

Communities:
GitHub: https://github.com/orgs/eryph-org/discussions
Reddit: https://www.reddit.com/r/eryph/

Support ticket:
In addition, while still in early beta, we also offer the option to submit support requests directly to our support website https://support.dbosoft.eu or via email [email protected].
Please use this option only if you do not want to disclose your support request, as issues posted in the communities may help others to solve their problems.