| Field | Type | Required | Description | Example |
|---|---|---|---|---|
Name |
string | ✔️ | The name of the ticket | Customer Service Inquiry |
Status |
*string | ➖ | The status of the ticket. Authorized values are OPEN or CLOSED. | OPEN |
Description |
string | ✔️ | The description of the ticket | Help customer |
DueDate |
*time.Time | ➖ | The date the ticket is due | 2024-10-01T12:00:00Z |
Type |
*string | ➖ | The type of the ticket. Authorized values are PROBLEM, QUESTION, or TASK | BUG |
ParentTicket |
*string | ➖ | The UUID of the parent ticket | 801f9ede-c698-4e66-a7fc-48d19eebaa4f |
Collections |
[]components.UnifiedTicketingTicketInputCollections | ➖ | The collection UUIDs the ticket belongs to | [ "801f9ede-c698-4e66-a7fc-48d19eebaa4f" ] |
Tags |
[]components.UnifiedTicketingTicketInputTags | ➖ | The tags names of the ticket | [ "my_tag", "urgent_tag" ] |
CompletedAt |
*time.Time | ➖ | The date the ticket has been completed | 2024-10-01T12:00:00Z |
Priority |
*string | ➖ | The priority of the ticket. Authorized values are HIGH, MEDIUM or LOW. | HIGH |
AssignedTo |
[]string | ➖ | The users UUIDs the ticket is assigned to | [ "801f9ede-c698-4e66-a7fc-48d19eebaa4f" ] |
Comment |
*components.UnifiedTicketingTicketInputComment | ➖ | The comment of the ticket | { "content": "Assigned the issue !" } |
AccountID |
*string | ➖ | The UUID of the account which the ticket belongs to | 801f9ede-c698-4e66-a7fc-48d19eebaa4f |
ContactID |
*string | ➖ | The UUID of the contact which the ticket belongs to | 801f9ede-c698-4e66-a7fc-48d19eebaa4f |
Attachments |
[]components.UnifiedTicketingTicketInputAttachments | ➖ | The attachements UUIDs tied to the ticket | [ "801f9ede-c698-4e66-a7fc-48d19eebaa4f" ] |
FieldMappings |
map[string]any | ➖ | The custom field mappings of the ticket between the remote 3rd party & Panora | { "fav_dish": "broccoli", "fav_color": "red" } |