Change Log

All notable changes to this project will be documented in this file.

The format is based on Keep a Changelog and this project adheres to Semantic Versioning.

[unrelease] -

Fixed

Redirect users without ticket rights after escalation.

[2.9.10] - 2024-11-27

Fixed

Remove redundant notifications

[2.9.9] - 2024-09-10

Fixed

Correction of the task message generated during escalation
Fix task not added when escalating with history
Fix escalating with history
Fix status after escalation
Prevent anonymous user to be deleted during escalation

[2.9.8] - 2024-07-15

Fixed

Prevent an escalation when a ticket is updated

Changed

Full history window (now is a modal)

[2.9.7] - 2024-07-04

Added

Add config option for default assignation

Fixed

Fix rules execution before escalation
Set assign as observer unchecked by default
Fixed blocking of user deletion
Fix use technician group option

[2.9.6] - 2024-05-17

Fixed

Fix Display delete button option

[2.9.5] - 2024-05-06

Fixed

Fix unauthorized deletion of ticket actors according to plugin configuration
Fix unsended notifications while Delete old groups when adding a new one is set to No

[2.9.4] - 2024-04-03

Fixed

Fix behavior for Ticket status after an escalation option
Fix cloning error display

Fixed

Fix group filtering

[2.9.3] - 2024-02-21

Added

Add short label for split action buttons in timeline footer

Fixed

Fix group dropdown depending on the configuration use_filter_assign_group
Fix permission checks in ticket escalation
Fix group filtering in escalation process