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Escalation button : SLA TTR calculation does not apply. #151

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Pieval44 opened this issue Sep 21, 2023 · 1 comment

Pieval44 commented Sep 21, 2023

GLPI 10.0.9
Escalade plugin 2.9.2

Action performed:
Escalation of a ticket incident to a group using the escalation button.

Symptoms:
SLA TTR calculation does not apply.

SLA TTR : Add/update
Criteria :
Type: Incident
Group : XXXXX
Action:
Assign SLA XXXX

If you perform an escalation without the escalation button: everything works.

Contributor

stonebuzz commented Aug 27, 2024

can you retry with latest version ?

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