Error creating new ticket from equipment list

[mavcom]

I installed the plugin on OS Ticket vs 1.9.12, created an equipment item but when I attempt to create a new ticket by selecting the item and clicking "New Ticket" I get the following error.

The website encountered an error while retrieving http://host.svgnameserver.com/~paul/tst/upload/scp/dispatcher.php/equipment/item/openNewTicket. It may be down for maintenance or configured incorrectly.

When this did not work I thought maybe OSTEquipment Plugin is not compatible with vs 1.9.12 so I installed OST vs 1.9.4 and tried the plugin on that. The link (New Ticket) works in 1.9.4 without the error but the created ticket does not show up in the Equipment plugin.

Can you help me get this working properly on either of these versions?

[poctob]

It works with 1.9.12, do you have any error in the webserver log?

[mavcom]

Hi,
Sorry about the late reply. Where would I find the log? I'm hosting OS Ticket on an Centos apache server, with cpanel.

[poctob]

Normally, you would want to install everything locally, test it and then deploy to your host provider. You can enable error reporting in OSTicket by following these instructions http://www.tmib.net/osticket-v19x-frequently-asked-questions-faq#2 You may or may not see anything relevant, but it is worth a shot.Alex On January 19, 2016 at 10:49 AM mavcom [email protected] wrote:Hi, Sorry about the late reply. Where would I find the log? I'm hosting OS Ticket on an Centos apache server, with cpanel.—Reply to this email directly or view it on GitHub.  

[mavcom]

ok thanks. i'll give that a try.

[mavcom]

Hi,

I tried what you suggested but didn't get any errors, so I installed OSTicket on my local windows computer. At first everything seemed to work fine. It created tickets from the new ticket link and they correctly linked back to the equipment, but it only did that twice. I imported users, changed the status of a machine from retired to active and turned on front end equipment management and it stopped linking the tickets. Now when I try to create a ticket from the equipment manager, when I try to save the ticket I get a 500 error.

[mavcom]

I tried the instructions here: #32 but it made no difference.

[poctob]

What errors do you have in your web server log?

[mavcom]

Error log contains:

[Mon Jan 25 16:14:38.086079 2016] [:error] [pid 7100:tid 1532] [client ::1:60287] script 'C:/xampp/htdocs/ost/scp/apps.php' not found or unable to stat, referer: http://localhost/ost/scp/orgs.php
[Mon Jan 25 16:14:38.591108 2016] [:error] [pid 7100:tid 1532] [client ::1:60287] script 'C:/xampp/htdocs/ost/scp/apps.php' not found or unable to stat, referer: http://localhost/ost/scp/apps.php
[Mon Jan 25 16:15:47.362969 2016] [:error] [pid 7100:tid 1644] [client ::1:61077] script 'C:/xampp/htdocs/ost/scp/apps.php' not found or unable to stat, referer: http://localhost/ost/scp/index.php
[Mon Jan 25 16:15:47.465975 2016] [:error] [pid 7100:tid 1644] [client ::1:61077] script 'C:/xampp/htdocs/ost/scp/apps.php' not found or unable to stat, referer: http://localhost/ost/scp/apps.php

[Wed Jan 27 13:56:47.427586 2016] [:error] [pid 6136:tid 1704] [client ::1:57280] script 'C:/xampp/htdocs/ost/scp/apps.php' not found or unable to stat, referer: http://localhost/ost/scp/
[Wed Jan 27 13:56:48.085624 2016] [:error] [pid 6136:tid 1704] [client ::1:57280] script 'C:/xampp/htdocs/ost/scp/apps.php' not found or unable to stat, referer: http://localhost/ost/scp/apps.php

[poctob]

what's the PHP version?

[mavcom]

PHP Version 5.6.14

[poctob]

Did you perform step 3 from here:
https://github.com/poctob/OSTEquipmentPlugin/wiki/Installation ?

[mavcom]

Yes, I did

[mavcom]

Reinstalled again following the instructions you suggested. Still doesn't work and the Applications link also doesn't work gives an error message:

Object not found!

The requested URL was not found on this server. The link on the referring page seems to be wrong or outdated. Please inform the author of that page about the error.

[ngreis]

Fatal error: Class name must be a valid object or a string in /home/xxx/public_html/osticket_root/include/class.forms.php on line 455

this is what i get when creating a equipment ticket, also the application link fails as with mavcon.
same error.

Using cpanel, php 5.5.31, OST 1.9.12

Any help is welcome :)

[ngreis]

Well, had a double database reference to the form.
Go to ost_form and check if you have 2 lines for same form, Equipment, of type G, with deletable 0.
If you have 2, one has to go.

This fixes, or fixed for my case, the creating ticket with Equipment additional form.

The navbar error that goes to 404 (mavcon error), still occurs.

The front page Equipment Status link, seems to only refresh the page, does not give an error, but seems to go either reload or send to home page for OST installation.
It was suposed to show exatly what?

Best regards