compatibility with v1.14.1

[infrafast]

Very good job,
unfortunately , the installation looks not compatible with my version
osTicket (v1.14.1)
I manage to tweak it a bit and am very close to have it working fully but currently when I try to launch it from application -> equipment I receive "Access denied" message
I was wondering if you would have any plan to make it compatible as it seems the effort should not be much, as I didn't find any similar solution...
Happy to help if I can!

[lightning-software]

@infrafast did you get this working? If not, would you send me your files and let me look at getting it working with 1.15?

[infrafast]

Sure, thanks :-) it's not yet working, could you provide me your email so I send you the link to the file ?

[lightning-software]

The input box here says you can attach files. Do you not just want to do that?

[infrafast]

I wish I could do that but unfortunately for some reason it doesnt work, when I drag n drop the file in the dropzone, I recieve a message "is not included in the list"... maybe because of the file size (53MB)

[lightning-software]

First, my power went out right after I tested this and I may not remember the name(s) of the file(s), but here goes.

In the scp/dispatcher (?) file, at the top is a test for directories. The test goes to a die command with "Access Denied" statement. Comment out the if statement and the die command and it will start working.

I was unable to test further nor to figure how to fix the if statement before the power went out.

Good luck!

[infrafast]

Thanks a lot, will do and keep you posted! Envoyé de mon iPhone Le 16 sept. 2021 à 22:50, lightning-software ***@***.******@***.***>> a écrit : First, my power went out right after I tested this and I may not remember the name(s) of the file(s), but here goes. In the scp/dispatcher (?) file, at the top is a test for directories. The test goes to a die command with "Access Denied" statement. Comment out the if statement and the die command and it will start working. I was unable to test further nor to figure how to fix the if statement before the power went out. Good luck! — You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub<#65 (comment)>, or unsubscribe<https://github.com/notifications/unsubscribe-auth/AFAQXR3U63OEU2A7XDMO4FLUCJJ7JANCNFSM4TFPNH4A>. Triage notifications on the go with GitHub Mobile for iOS<https://apps.apple.com/app/apple-store/id1477376905?ct=notification-email&mt=8&pt=524675> or Android<https://play.google.com/store/apps/details?id=com.github.android&referrer=utm_campaign%3Dnotification-email%26utm_medium%3Demail%26utm_source%3Dgithub>.

[lightning-software]

Even after installing, the database was throwing errors, so more checking revealed the install sql file had not completed successfully. So, I've included the file that I altered to get it to install correctly. However, when trying to use the custom form they include (you can choose on their options page), it could not find something and would not go to the next page after saving a piece of equipment. But, if you disable to custom form in the settings, it adds equipment just fine.

There's still a problem with the navigation, as going to the equipment under applications removes the header and navigation bar for the rest of the program.

Good luck! Let me know if you find any fixes, or whatever.

install_equipment.zip

[infrafast]

Thanks, I couldn't fully test yet I'll have to take some time and keep you posted

…

________________________________ De : lightning-software ***@***.***> Envoyé : jeudi 23 septembre 2021 14:59 À : poctob/OSTEquipmentPlugin ***@***.***> Cc : infrafast ***@***.***>; Mention ***@***.***> Objet : Re: [poctob/OSTEquipmentPlugin] compatibility with v1.14.1 (#65) Even after installing, the database was throwing errors, so more checking revealed the install sql file had not completed successfully. So, I've included the file that I altered to get it to install correctly. However, when trying to use the custom form they include (you can choose on their options page), it could not find something and would not go to the next page after saving a piece of equipment. But, if you disable to custom form in the settings, it adds equipment just fine. There's still a problem with the navigation, as going to the equipment under applications removes the header and navigation bar for the rest of the program. Good luck! Let me know if you find any fixes, or whatever. install_equipment.zip<https://github.com/poctob/OSTEquipmentPlugin/files/7217718/install_equipment.zip> — You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub<#65 (comment)>, or unsubscribe<https://github.com/notifications/unsubscribe-auth/AFAQXR7MEYJ6UH7JCL5CAD3UDMQCDANCNFSM4TFPNH4A>. Triage notifications on the go with GitHub Mobile for iOS<https://apps.apple.com/app/apple-store/id1477376905?ct=notification-email&mt=8&pt=524675> or Android<https://play.google.com/store/apps/details?id=com.github.android&referrer=utm_campaign%3Dnotification-email%26utm_medium%3Demail%26utm_source%3Dgithub>.

[infrafast]

Ok here is some update: I was able to test after having modified the scp/dispatcher and get the same results as you.
Then I tried to execute the sql script you provided but get the follwing error:

#1064 - syntax error near 'CREATE TABLE IF NOT EXISTS %TABLE_PREFIX%equipment (
equipment_id int(10) ' line 2

3 erreurs trouvées lors de l'analyse.

Un nouvel énoncé a été trouvé, mais il n'y a aucun délimiteur entre celui-ci et le précédent. (near "CREATE" at position 23)
Début d'énoncé inattendu. (near "category_id" at position 706)
Type d'énoncé non reconnu. (near "int" at position 720)

I didn't investigate more as I didn't find anything obvious to fix...