Device not showing up?

[CipherLab]

I have a MR101Z I installed. I've followed all the proper steps setting up the device handler, the fan works and the remote works but my Smartthings hub isn't seeing the device. I've setup other devices with custom device handlers, so I don't think there's an issue there. I'm not saying it's a code issue, but is there any more troubleshooting I can try, or anything about my hub that might be the issue? I also brought the hub feet from the fan control antenna, but I have plenty of repeater devices so I don't think that'd be an issue either.

Hub Firmware Version | 000.020.00012

ZigBee | State: Functional
Version: 2.2.22
EUI: 24FD5B0002007D52
Channel: 11
Node ID: 0000
Pan ID: 2EC8
OTA: disabled
Unsecure Rejoin: true

Z-Wave | State: FunctionalHome
ID: C258BBF7
Node ID: 01
Suc ID: 01
Protocol Version: 4.05
Region: US

[gfa100856]

I am having the same problem.

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On Sep 19, 2020, at 5:48 PM, Mat ***@***.***> wrote:  I have a MR101Z I installed. I've followed all the proper steps setting up the device handler, the fan works and the remote works but my Smartthings hub isn't seeing the device. I've setup other devices with custom device handlers, so I don't think there's an issue there. I'm not saying it's a code issue, but is there any more troubleshooting I can try, or anything about my hub that might be the issue? I also brought the hub feet from the fan control antenna, but I have plenty of repeater devices so I don't think that'd be an issue either. Hub Firmware Version | 000.020.00012 ZigBee | State: Functional Version: 2.2.22 EUI: 24FD5B0002007D52 Channel: 11 Node ID: 0000 Pan ID: 2EC8 OTA: disabled Unsecure Rejoin: true Z-Wave | State: FunctionalHome ID: C258BBF7 Node ID: 01 Suc ID: 01 Protocol Version: 4.05 Region: US — You are receiving this because you are subscribed to this thread. Reply to this email directly, view it on GitHub, or unsubscribe.

[rafaelborja]

We are on hub version 000.031.00006. I would say the issue should be caused by your hub firmware version. Rafael Borja [email protected]

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On Sat, 19 Sep 2020 at 20:14, gfa100856 ***@***.***> wrote: I am having the same problem. > On Sep 19, 2020, at 5:48 PM, Mat ***@***.***> wrote: > >  > I have a MR101Z I installed. I've followed all the proper steps setting up the device handler, the fan works and the remote works but my Smartthings hub isn't seeing the device. I've setup other devices with custom device handlers, so I don't think there's an issue there. I'm not saying it's a code issue, but is there any more troubleshooting I can try, or anything about my hub that might be the issue? I also brought the hub feet from the fan control antenna, but I have plenty of repeater devices so I don't think that'd be an issue either. > > Hub Firmware Version | 000.020.00012 > > ZigBee | State: Functional > Version: 2.2.22 > EUI: 24FD5B0002007D52 > Channel: 11 > Node ID: 0000 > Pan ID: 2EC8 > OTA: disabled > Unsecure Rejoin: true > > Z-Wave | State: FunctionalHome > ID: C258BBF7 > Node ID: 01 > Suc ID: 01 > Protocol Version: 4.05 > Region: US > > — > You are receiving this because you are subscribed to this thread. > Reply to this email directly, view it on GitHub, or unsubscribe. — You are receiving this because you are subscribed to this thread. Reply to this email directly, view it on GitHub <#16 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/ABGVTBBP5YSVQVV7M6CTR7DSGVCPLANCNFSM4RTH6JEA> .