config.yml.example

# ==============================================
# Ticket bot general settings
# ==============================================

rolesThatCanBlacklist: ["111111111111111111"] # The IDs of the staff roles on your server which should have access to blacklisting and unblacklisting users from creating tickets, for example ["000000000000000000", "111111111111111111"]
rolesOnBlacklist: [] # The IDs of the roles that the bot will add to blacklisted users, leave it empty to disable this feature
blacklistCleanup: "120" # The amount of time in seconds between blacklist cleanup checks, to automatically remove expired blacklisted users/roles
transcriptType: "HTML" # The type of transcript, can be "HTML" or "TXT"
transcriptName: "{channelName}-transcript" # The name of the generated transcript file, use {channelName} for the name of the ticket channel, {username} for the username of the ticket creator and {displayName} for the display name of the ticket creator. The file extension will be based on the transcript type, .html for HTML transcripts and .txt for TXT transcripts
transcriptImages: false # Enable or disable saving images in HTML transcripts, note that this will increase the size of the transcript and the time taken to generate it
reOpenStaffOnly: false # When enabled, only staff members with support roles can reopen a ticket
closeStaffOnly: true # When enabled, only staff members with support roles can use the close ticket button
deleteStaffOnly: true # When enabled, only staff members with support roles can use the delete ticket button, it's recommended to keep this option enabled unless you intend to use the allowedRoles array feature while configuring the buttons down in the config
commands_cooldown: "5" # The cooldown of commands in seconds
buttons_cooldown: "5" # The cooldown of buttons in seconds
maxOpenTickets: "1" # The maximum number of open tickets a user can have at one time
preventNewTicket: false # This feature will check if the user has a closed ticket before creating a new one, do not enable it unless you really need it and it fits your use-case. Enabling it without allowing the user to reopen or see their closed ticket will cause issues, please be aware. The feature will disable itself if maxOpenTickets is not equal to 1.
silentStartup: false # When enabled, the bot will avoid unnecessary console logging when starting up
deleteTicketTime: "5" # The time in seconds before a ticket is deleted
claimFeature: false # Enable or disable the claim button/feature
claimRename: false # Enable or disable renaming a ticket to category-USERNAME when it gets claimed, it will use the username of the support staff who claimed it
claimRenameName: "{category}-{username}" # The new name of the ticket when it gets claimed, the options are: {category} for the ticket category, {username} for the username of the staff who claimed it, {displayname} for the displayname/nickname of the staff
claim1on1: false # When this feature is enabled, upon the claiming of a ticket only the ticket creator and the staff who claimed the ticket will be able to chat in it
status:
  botActivityText: "Support Tickets" # The activity message of the bot
  botActivityType: "Watching" # The activity type of the bot, can be "Playing", "Streaming", "Listening", "Watching", "Competing"
  streamingOptionURL: "" # The URL in case you use the streaming option
  botStatus: "online" # The status of the bot, can be "online", "idle", "dnd", "invisible", note that the streaming type requires the "online" status
alertReply:
  enabled: false # Enable or disable listening to the ticket creator reply for the amount of time specified in the config below, after the alert is sent.
  time: "300" # The default amount of time in seconds, avoid using values which are too high or too low
  autoAction: "none" # The automated action the bot will take if the user did not reply within the time defined above, can be "close" or "delete" which will either automatically close or delete their ticket, you may also put it as "none" to disable the automation
autoCloseTickets:
  enabled: false # Enable or disable automatically closing tickets
  interval: "60" # The interval in seconds for the automatic ticket close task to run
  time: "86400" # The amount of time in seconds from the last message in the ticket before it gets automatically closed. For example, if this is specified as 1 day in seconds, the ticket will be closed if the last message sent in the channel is 1 day old. Default time is 1 day.
  ignoreBots: false # Ignore messages sent by bots when checking for the last message in a ticket
autoDeleteTickets:
  enabled: false # Enable or disable automatically deleting closed tickets
  interval: "60" # The interval in seconds for the automatic ticket delete task to run
  time: "86400" # The amount of time in seconds from the ticket "closed at" time before the ticket gets automatically deleted. For example, if this is specified as 1 day in seconds, the ticket will be deleted if it was closed 1 day ago without it being reopened by anyone. Default time is 1 day.
onUserLeave: "close" # The automated action the bot will take when a user leaves the server while having a ticket open, can be "close" or "delete" which will either automatically close or delete their ticket, you may also put it as "none" to disable the automation
addUsersBack: true # When enabled, the bot will add users back to any ticket they created that still exists in the server, works for both open and closed tickets. Note that this will also give the users "ViewChannel" and "ReadMessageHistory" permissions if they were added back to a closed ticket.
statsChannels:
  enabled: false # Enable or disable the stats channels
  interval: "600" # The interval in seconds for the stats channels to update, cannot be lower than 600 which is 10 minutes in order to avoid discord channel rename rate limits
  channels:
    - channelID: "111111111111111111" # The ID of the voice channel that will be renamed frequently with the updated stats
      type: "totalTickets" # The type of statistic to display, the options are the following: totalTickets, openTickets, totalClaims, totalReviews, ratings, totalMessages, ticketCreators, avgTicketCreators, memberCount
      name: "Total Tickets: {stats}" # The name of the stats channel, use the placeholder {stats} to display the result of the stats based on the type selected above
    - channelID: "111111111111111111"
      type: "openTickets"
      name: "Total Open Tickets: {stats}"
    - channelID: "111111111111111111"
      type: "ratings"
      name: "Average Rating: {stats}/5.0"

# ==============================================
# Ticket Category settings
# ==============================================

# The limit set by discord is 25, though it is highly recommended not to use such a high amount of types considering each types uses 2 categories and the discord limit is 50 categories, you would no longer have categories left to use for your normal discord channels...
# For the permissions section, the possible values are: ViewChannel, SendMessages, EmbedLinks, AttachFiles, ReadMessageHistory, ManageChannels, ManageWebhooks, CreateInstantInvite, CreatePrivateThreads, CreatePublicThreads, SendMessagesInThreads, AddReactions, UseExternalEmojis, UseExternalStickers, MentionEveryone, ManageMessages, ManageThreads, UseApplicationCommands, SendVoiceMessages, UseEmbeddedActivities, SendTTSMessages
# NOTE: The bot may need to be given Administrator permissions depending on the permissions you set in the categories, if you get a console error that says "Missing Permissions" then your bot is lacking permissions.																																																		   
TicketCategories:
  - id: 1 # Unique ID for each category, ONLY USE NUMBERS (It is suggested to just increment this value by 1 each time)
    name: "report" # The name of the category, it will be in lowercase anyways
    nameEmoji: "⌛️" # The emoji of the category name, "⌛️report" in that case or make it "⌛️-" to get "⌛️-report", you may also leave it as an empty string "" to use no emojis
    categoryID: ["111111111111111111"] # The IDs of the categories where those tickets will be created, for example ["000000000000000000", "111111111111111111"]
    closedCategoryID: ["111111111111111111"] # The IDs of the categories where the closed tickets will go, for example ["000000000000000000", "111111111111111111"]
    support_role_ids: ["000000000000000000", "111111111111111111"] # The IDs of the staff roles on your server that can access only this ticket category, for example ["000000000000000000", "111111111111111111"]
    permissions: # The permissions of the category, make sure to never add the same permission to both the allow and deny arrays of either open or close properties
      ticketCreator:
        open:
          allow: ["ViewChannel", "SendMessages", "EmbedLinks", "AttachFiles", "ReadMessageHistory"] # The bot will allow those permissions to the ticket creator in an open ticket
          deny: [] # The bot will deny those permissions from the ticket creator in an open ticket
        close:
          allow: [] # The bot will allow those permissions to the ticket creator in a closed ticket
          deny: ["SendMessages"] # The bot will deny those permissions from the ticket creator in a closed ticket
      supportRoles:
        open:
          allow: ["ViewChannel", "SendMessages", "EmbedLinks", "AttachFiles", "ReadMessageHistory"]
          deny: []
        close:
          allow: []
          deny: ["SendMessages"]
      addedRoles:
        open:
          allow: ["ViewChannel", "SendMessages", "EmbedLinks", "AttachFiles", "ReadMessageHistory"]
          deny: []
        close:
          allow: []
          deny: ["SendMessages"]
      addedUsers:
        open:
          allow: ["ViewChannel", "SendMessages", "EmbedLinks", "AttachFiles", "ReadMessageHistory"]
          deny: []
        close:
          allow: []
          deny: ["SendMessages"]
    pingRoles: false # Enable or disable pinging roles when a ticket is opened in this category
    ping_role_ids: [] # The IDs of the roles you want to ping when a ticket is opened in this category, for example ["000000000000000000", "111111111111111111"]
    ghostPingRoles: false # Enable or disable ghost pinging the ping_role_ids when a ticket is opened, use either {support-roles} in textContent below or this option, avoid using both because then the support roles will receive 2 pings
    textContent: "" # The text content that is sent alongside the embed, use {support-roles} for the support roles only if you enabled pingRoles above, you may also use {user} and {user.tag}
    creatorRoles: [] # The IDs of the roles that can create tickets in this category, keep it empty to allow all roles to create tickets
    buttonEmoji: "👮" # The emoji of the button, leave it empty "" to use no emojis
    buttonLabel: "Report a user" # The name of the button
    buttonStyle: "Success" # Options: "Primary" which is blurple, "Secondary" which is grey, "Success" which is green, "Danger" which is red and do NOT use "Link"
    menuEmoji: "👮" # The emoji of the select menu option, leave it empty "" to use no emojis
    menuLabel: "Report a user" # The name of the select menu option
    menuDescription: "Click on this option to open a report user ticket!" # The description of the select menu option
    embedTitle: "Report Ticket" # The title of the embed
    color: "#FFD700" # The color of embed in the opened ticket
    description: "Welcome {user} ({user.tag}) to your report ticket! Please be patient while a staff member responds to your report." # The description of the embed in the created ticket, right above the questions fields, use {user} for the user such as @User and {user.tag} for the name of the user without it being mentioned such as User
    ticketName: "category-ticketcount" # Options are: category-username (will be called category-username such as general-ralphkb), category-ticketcount (will be called category-ticketcount such as general-12348), username-ticketcount (will be called username-ticketcount such as ralphkb-12348), username-category (will be called username-category such as ralphkb-general), username-category-ticketcount (will be called username-category-ticketcount such as ralphkb-general-12348), or category-username-ticketcount (will be called category-username-ticketcount such as general-ralphkb-12348)
    ticketTopic: "Ticket Creator: {user} | Ticket Type: {type}" # The topic of the ticket channel
    slowmode: "0" # The slowmode of the ticket channel in seconds, keep it 0 if you don't want a slowmode and do not use negative values
    useCodeBlocks: false # Set this to true if you want to use code blocks to display the answers of the ticket category questions
    modalTitle: "User Report Format" # The title of the modal
    questions: # Maximum number of questions is 5, you should at least keep 1 question since that information will always help you in any ticket
      - label: "What is your username?"
        placeholder: "Write your username"
        style: "Short" # Short or Paragraph
        required: true # If this input is required or not, can be true or false
        minLength: 3 # Set the minimum number of characters required for submission
      - label: "Reported username?"
        placeholder: "Write their username"
        style: "Short"
        required: true
        minLength: 3
      - label: "Why are you reporting them?"
        placeholder: "Explain with details"
        style: "Paragraph"
        required: true
        minLength: 50
        maxLength: 1000 # Set the maximum number of characters allowed for submission, only works for Paragraph style and the limit is 1000
  - id: 2 # Unique ID for each category
    name: "other"
    nameEmoji: "" # The emoji of the category name, leave it as an empty string "" to use no emojis
    categoryID: ["111111111111111111"] # The IDs of the categories where those tickets will be created, for example ["000000000000000000", "111111111111111111"]
    closedCategoryID: ["111111111111111111"] # The IDs of the categories where the closed tickets will go, for example ["000000000000000000", "111111111111111111"]
    support_role_ids: ["000000000000000000"] # The IDs of the staff roles on your server that can access only this ticket category, for example ["000000000000000000", "111111111111111111"]
    permissions: # The permissions of the category, make sure to never add the same permission to both the allow and deny arrays of either open or close properties
      ticketCreator:
        open:
          allow: ["ViewChannel", "SendMessages", "EmbedLinks", "AttachFiles", "ReadMessageHistory"] # The bot will allow those permissions to the ticket creator in an open ticket
          deny: [] # The bot will deny those permissions from the ticket creator in an open ticket
        close:
          allow: [] # The bot will allow those permissions to the ticket creator in a closed ticket
          deny: ["SendMessages"] # The bot will deny those permissions from the ticket creator in a closed ticket
      supportRoles:
        open:
          allow: ["ViewChannel", "SendMessages", "EmbedLinks", "AttachFiles", "ReadMessageHistory"]
          deny: []
        close:
          allow: []
          deny: ["SendMessages"]
      addedRoles:
        open:
          allow: ["ViewChannel", "SendMessages", "EmbedLinks", "AttachFiles", "ReadMessageHistory"]
          deny: []
        close:
          allow: []
          deny: ["SendMessages"]
      addedUsers:
        open:
          allow: ["ViewChannel", "SendMessages", "EmbedLinks", "AttachFiles", "ReadMessageHistory"]
          deny: []
        close:
          allow: []
          deny: ["SendMessages"]
    pingRoles: true # Enable or disable pinging roles when a ticket is opened in this category
    ping_role_ids: ["000000000000000000"] # The IDs of the roles you want to ping when a ticket is opened in this category,, for example ["000000000000000000", "111111111111111111"]
    ghostPingRoles: false # Enable or disable ghost pinging the ping_role_ids when a ticket is opened, use either {support-roles} in textContent below or this option, avoid using both because then the support roles will receive 2 pings
    textContent: "Please wait for the {support-roles} to check your ticket!" # The text content that is sent alongside the embed, use {support-roles} for the support roles only if you enabled pingRoles above, you may also use {user} and {user.tag}
    creatorRoles: [] # The IDs of the roles that can create tickets in this category, keep it empty to allow all roles to create tickets
    buttonEmoji: "🤔" # The emoji of the button, leave it empty "" to use no emojis
    buttonLabel: "Other" # The name of the button
    buttonStyle: "Primary" # Options: "Primary" which is blurple, "Secondary" which is grey, "Success" which is green, "Danger" which is red and do NOT use "Link"
    menuEmoji: "🤔" # The emoji of the select menu option, leave it empty "" to use no emojis
    menuLabel: "Other" # The name of the select menu option
    menuDescription: "Click on this option to open a miscellaneous ticket!" # The description of the select menu option
    embedTitle: "Other Ticket" # The title of the embed
    color: "#ADD8E6" # The color of embed in the opened ticket
    description: "Welcome {user} ({user.tag}) to your other ticket! Please be patient while a staff member responds to your questions." # The description of the embed in the created ticket, right above the questions fields, use {user} for the user such as @User and {user.tag} for the name of the user without it being mentioned such as User
    ticketName: "category-username" # Options are: category-username (will be called category-username such as general-ralphkb), category-ticketcount (will be called category-ticketcount such as general-12348), username-ticketcount (will be called username-ticketcount such as ralphkb-12348), username-category (will be called username-category such as ralphkb-general), username-category-ticketcount (will be called username-category-ticketcount such as ralphkb-general-12348), or category-username-ticketcount (will be called category-username-ticketcount such as general-ralphkb-12348)
    ticketTopic: "Ticket Creator: {user} | Ticket Type: {type}" # The topic of the ticket channel
    slowmode: "0" # The slowmode of the ticket channel in seconds, keep it 0 if you don't want a slowmode and do not use negative values
    useCodeBlocks: false # Set this to true if you want to use code blocks to display the answers of the ticket category questions
    modalTitle: "Other Ticket Format" # The title of the modal
    questions: # Maximum number of questions is 5, you should at least keep 1 question since that information will always help you in any ticket
      - label: "What is your question?"
        placeholder: "Write your question"
        style: "Paragraph" # Short or Paragraph
        required: true # If this input is required or not, can be true or false
        minLength: 10 # Set the minimum number of characters required for submission
        maxLength: 1000 # Set the maximum number of characters allowed for submission, only works for Paragraph style and the limit is 1000

# ==============================================
# Multi Panel settings
# ==============================================

panels:
  - id: 1 # Unique ID for each panel
    categories: ["1, 2"] # The categories that the panel will contain, use the IDs of the categories above, make sure they are valid and don't leave it empty
    maxButtonsPerRow: "5" # The maximum number of buttons per row, note that this will reduce the total amount of categories you can create due to a limitation of 5 rows per message
    menuPlaceholder: "Select a category to open a ticket." # The placeholder of the select menu
    panelEmbed:
      color: "#2FF200"
      title: "Support Tickets"
      description: "To create a support ticket, click on one of the buttons below depending on what help you need." # Use \n to create a new line for this embed description if needed
      timestamp: true
      URL: ""
      image: ""
      thumbnail: ""
      footer:
        text: "Sentinel Tickets"
        iconURL: ""
      author:
        name: ""
        iconURL: ""
        url: ""

# ==============================================
# Ticket DM user settings
# ==============================================
# Enable or disable sending a direct message to a user once their ticket has been deleted.
# If all 3 options are set to false, then no DM will be sent.
DMUserSettings:
  embed: true # Enable or disable sending an embed in the DM
  transcript: true # Enable or disable sending a transcript in the DM
  ratingSystem:
    enabled: false # You can enable the rating system while keeping the above 2 options disabled
    menu:
      emoji: "⭐"
      placeholder: "Select a Rating"
    modal: true # Enable or disable sending a feedback modal in the DM, if disabled then the users will only provide a rating from 1 to 5   
    modalTitle: "Ticket Feedback"
    questions: # Maximum number of questions is 5, you must keep a minimum of 1 to use this feature
      - label: "What is your feedback?"
        placeholder: "Write your feedback here."
        style: "Paragraph" # Short or Paragraph
        required: true # If this input is required or not, can be true or false (must be kept to true when there is only 1 question)
        minLength: 80 # Set the minimum number of characters required for submission
        maxLength: 1000 # Set the maximum number of characters allowed for submission, only works for Paragraph style and the limit is 1000

# ==============================================
# Slash commands settings
# ==============================================

# You can disable a command by setting enabled: false for any of them, although it's recommended you keep all of them enabled
# For information regarding what options you have as permissions for each command, check out this link: https://discord-api-types.dev/api/discord-api-types-payloads/common#PermissionFlagsBits
commands:
  add:
    enabled: true
    permission: "KickMembers"
    pingUser: false # Ping the newly added user
  alert:
    enabled: true
    permission: "KickMembers"
  transcript:
    enabled: true
    permission: "KickMembers"
  claim:
    enabled: true
    permission: "KickMembers"
  unclaim:
    enabled: true
    permission: "KickMembers"
  move:
    enabled: true
    permission: "KickMembers"
    updateTopic: true
  transfer:
    enabled: true
    permission: "KickMembers"
    pingUser: false # Ping the new ticket creator
    updateTopic: true # Update the channel topic
  pin:
    enabled: true
    permission: "KickMembers"
    emoji: "📌"
    alreadyPinned: "This ticket is already pinned!"
  priority:
    enabled: true
    permission: "KickMembers"
    emojis:
      low: "🟢"
      medium: "🟡"
      high: "🔴"
    alreadyPriority: "This ticket is already assigned a priority!"
    notPriority: "This ticket is not assigned a priority!"
  slowmode:
    enabled: true
    permission: "KickMembers"
    alreadySlowmode: "This ticket channel already has that slowmode."
    slowmodeRemoved: "The slowmode has been removed from this ticket."
  close:
    enabled: true
    permission: "KickMembers"
  closerequest:
    enabled: true
    permission: "ViewChannel"
    pingRoles: false # Enable or disable pinging the support roles of the ticket category where the command is used, no roles will be pinged if the category ping_role_ids is empty.
  reopen:
    enabled: true
    permission: "KickMembers"
  delete:
    enabled: true
    permission: "KickMembers"
  panel:
    enabled: true
    permission: "ManageChannels"
    support_role_ids: [] # The IDs of the staff roles on your server that can use the panel command, they must also have the permission above, keep it empty to not require a role.
  remove:
    enabled: true
    permission: "KickMembers"
  rename:
    enabled: true
    permission: "KickMembers"
  topic:
    enabled: true
    permission: "KickMembers"
  blacklist:
    enabled: true
    permission: "KickMembers"
    userOrRoleError: "Please provide either a user or a role, but not both or none."
    wrongDuration: "Invalid duration format, please use one of the following formats: 1s 1m 1h 1d 1w (e.g. 5s, 10m, 2h, 3d, 4w)"
    validPage: "Please provide a valid page number greater than or equal to 1."
    blacklistEmpty: "The blacklist is currently empty!"
    blacklistEmptyType: "The {type} blacklist is currently empty!" # Use {type} for the blacklist type which is either user or role
    pageError: "The specified page does not exist. Please choose a page between 1 and {maxPage}." # Use {maxPage} for the maximum number of pages available
  unblacklist:
    enabled: true
    permission: "KickMembers"
  ping:
    enabled: true
    permission: "KickMembers"
  stats:
    enabled: true
    permission: "KickMembers"
    support_role_ids: [] # The IDs of the admin role(s) on your server that can use the stats set subcommand, which can be dangerous in allowing the modification of some statistics. Keeping it empty will allow no roles to modify the stats. This command has been added to adjust stats mistakes in case of issues or inconsistencies.
  help:
    enabled: true
    permission: "KickMembers"
  preference:
    enabled: false
    permission: "ViewChannel"
    defaultDM: true # The default value of the preference
  tickets:
    enabled: true
    permission: "ViewChannel"
    support_role_ids: [] # The IDs of the staff roles on your server that can use this command's user argument to see the list of current tickets of other users, they must also have the permission above, keeping it empty will allow no roles to access the list of current tickets of other users.
  userInfo:
    enabled: true
    permission: "KickMembers"

contextMenuCommands:
  userInfo:
    enabled: true
    permission: "KickMembers"
  blacklistAdd:
    enabled: true
    permission: "KickMembers"
  blacklistRemove:
    enabled: true
    permission: "KickMembers"
  ticketAlert:
    enabled: true
    permission: "KickMembers"
  ticketPin:
    enabled: true
    permission: "KickMembers"
  ticketTranscript:
    enabled: true
    permission: "KickMembers"
  ticketsList: # Note that this command shares the same support_role_ids array as the tickets slash command above.
    enabled: true
    permission: "ViewChannel"
  ticketCloseRequest:
    enabled: true
    permission: "ViewChannel"
  ticketClaim:
    enabled: true
    permission: "KickMembers"
  ticketUnclaim:
    enabled: true
    permission: "KickMembers"

# ==============================================
# General button settings
# ==============================================
# If you intend to use the allowedRoles options in this section, you should probably disable reOpenStaffOnly, closeStaffOnly & deleteStaffOnly at the top of the configuration because otherwise the users will require both the below allowed roles & the support role of a ticket category.

closeButton:
  label: "Close" # The label of the button
  emoji: "🔒" # The emoji of the button
  style: "Danger" # Options: "Primary" which is blurple, "Secondary" which is grey, "Success" which is green, "Danger" which is red and do NOT use "Link"
  allowedRoles: [] # The IDs of the roles that can use the close button, keep it empty to not require a role

reOpenButton:
  label: "Reopen" # The label of the button
  emoji: "🔓" # The emoji of the button
  style: "Success" # Options: "Primary" which is blurple, "Secondary" which is grey, "Success" which is green, "Danger" which is red and do NOT use "Link"
  allowedRoles: [] # The IDs of the roles that can use the reopen button, keep it empty to not require a role

transcriptButton:
  label: "Transcript" # The label of the button
  emoji: "📝" # The emoji of the button
  style: "Primary" # Options: "Primary" which is blurple, "Secondary" which is grey, "Success" which is green, "Danger" which is red and do NOT use "Link"

deleteButton:
  label: "Delete" # The label of the button
  emoji: "⛔" # The emoji of the button
  style: "Danger" # Options: "Primary" which is blurple, "Secondary" which is grey, "Success" which is green, "Danger" which is red and do NOT use "Link"
  allowedRoles: [] # The IDs of the roles that can use the delete button, keep it empty to not require a role

claimButton:
  label: "Claim" # The label of the button
  emoji: "👋" # The emoji of the button
  style: "Success" # Options: "Primary" which is blurple, "Secondary" which is grey, "Success" which is green, "Danger" which is red and do NOT use "Link"

unclaimButton:
  label: "Unclaim" # The label of the button
  emoji: "👋" # The emoji of the button
  style: "Danger" # Options: "Primary" which is blurple, "Secondary" which is grey, "Success" which is green, "Danger" which is red and do NOT use "Link"

newTicketButton:
  label: "Click Here" # The label of the button
  emoji: "🎫" # The emoji of the button

closeRequestButton:
  label: "Accept & Close" # The label of the button
  emoji: "✅" # The emoji of the button
  style: "Success" # Options: "Primary" which is blurple, "Secondary" which is grey, "Success" which is green, "Danger" which is red and do NOT use "Link"  

# ==============================================
# Working Hours Settings
# ==============================================

# Note: if the working hours system is not working, it's most likely due to incorrect configuration of the min and max hours.
workingHours:
  enabled: false # Enable or disable the working hours feature
  timezone: "Europe/Paris" # The timezone of the working hours, options on this link should work: https://en.wikipedia.org/wiki/List_of_tz_database_time_zones
  bypassRoles: [] # The IDs of the roles that can bypass the working hours block ticket creation, keep it empty to turn off this feature
  default: # The default working hours for any day that is not specified below
    min: "09:00"
    max: "17:00"
    blockTicketCreation: true
  days:
    - day: "monday" # The day of the week, the options are "monday", "tuesday", "wednesday", "thursday", "friday", "saturday", "sunday"
      min: "09:00" # The minimum hour, make sure to use the 24 hour format HH:MM, examples: 00:59, 05:00, 17:00, 23:59 don't forget to include the first 0.
      max: "17:00" # The maximum hour, make sure to use the 24 hour format HH:MM, examples: 00:59, 05:00, 17:00, 23:59 don't forget to include the first 0.
      blockTicketCreation: true # Enable or disable the blocking of ticket creation outside the working hours
    - day: "tuesday"
      min: "09:00"
      max: "17:00"
      blockTicketCreation: true
    - day: "wednesday"
      min: "09:00"
      max: "17:00"
      blockTicketCreation: true
    - day: "thursday"
      min: "09:00"
      max: "17:00"
      blockTicketCreation: true
    - day: "friday"
      min: "09:00"
      max: "17:00"
      blockTicketCreation: true
    - day: "saturday"
      min: "09:00"
      max: "12:00"
      blockTicketCreation: true
    - day: "sunday"
      min: "09:00"
      max: "12:00"
      blockTicketCreation: true
  outsideWarning: true # If working hours is enabled, this option will enable or disable the warning embed when a ticket is created outside the working hours     
  addField: true # If working hours is enabled, this option will enable or disable the addition of the working hours field to the ticket creation embed
  fieldTitle: "Working Hours" # The title of the working hours field
  valueDays: "TODAY" # Options are: "TODAY" which will only show today's working hours or "ALL" which will show the configured working hours for each day
  fieldValue: "> {day}: {openingTime} to {closingTime}" # The value of each working hours field, use {day} for today's day of the week, {openingTime} for the opening time and {closingTime} for the closing time

# The embed that is sent when the ticket creation is blocked due to being outside the working hours
workingHoursEmbed:
  color: "#FF0000"
  title: "Working Hours"
  description: "Tickets are only open between {openingTime} and {closingTime}.\nThe current time now is {now}." # The message displayed when the ticket creation is blocked, use {openingTime} for the opening time, {closingTime} for the closing time and {now} for the current time
  timestamp: true
  URL: ""
  image: ""
  thumbnail: ""
  footer:
    text: ""
    iconURL: ""
  author:
    name: ""
    iconURL: ""
    url: ""

# The embed that is sent when a ticket is created outside the working hours
outsideWorkingHoursEmbed:
  color: "#FF0000"
  title: "Outside Working Hours"
  description: "You created a ticket outside of our working hours. Please be aware that our response time may be delayed.\nOur working hours for today are from {openingTime} to {closingTime}." # Use {openingTime} for the opening time, {closingTime} for the closing time
  timestamp: true
  URL: ""
  image: ""
  thumbnail: ""
  footer:
    text: ""
    iconURL: ""
  author:
    name: ""
    iconURL: ""
    url: ""

# ==============================================
# Log channels
# ==============================================

# In this section you can enable/disable certain logs. By default all logs are enabled.
toggleLogs:
  userAdd: true
  userRemove: true
  userLeft: true
  ticketCreate: true
  ticketClose: true
  ticketAlert: true
  ticketReopen: true
  ticketDelete: true
  ticketClaim: true
  ticketUnclaim: true
  ticketMove: true
  ticketRename: true
  ticketTopic: true
  ticketTransfer: true
  ticketPin: true
  ticketSlowmode: true
  ticketPriority: true
  ticketFeedback: true
  DMErrors: true
  blacklistAdd: true
  blacklistRemove: true

# This section allows you to configure the channels where the bot will send different logs. Make sure to at least configure the default log channel.
# By leaving a channel empty "" the bot will fallback to the default log channel.
logs:
  default: "111111111111111111" # The ID of the default log channel
  transcripts: "111111111111111111" # The ID of the log channel for manual transcripts obtained with the transcript button or command
  userAdd: ""
  userRemove: ""
  userLeft: ""
  ticketCreate: ""
  ticketClose: ""
  ticketAlert: ""
  ticketReopen: ""
  ticketDelete: ""
  ticketClaim: ""
  ticketUnclaim: ""
  ticketMove: ""
  ticketRename: ""
  ticketTopic: ""
  ticketTransfer: ""
  ticketPin: ""
  ticketSlowmode: ""
  ticketPriority: ""
  ticketFeedback: ""
  DMErrors: ""
  blacklistAdd: ""
  blacklistRemove: ""

# ==============================================
# Embeds Locale
# ==============================================

# NOTE: While configuring embed options, you can leave it as an empty string to not use the option or set it to anything you want.
# Options such as color and description may fallback to a default value since otherwise an error would be generated in some cases.
# By deleting an option entirely from this part of the config, the bot will try to fallback to a default value otherwise it will skip the option.
# For example, if you remove the thumbnail option, the bot will use the default thumbnail if available, otherwise no thumbnail will be added.

# The embed that is sent when a new ticket is created, with the questions included
# For this embed, the options that you do not find here are most likely unique to each category and configured in the category settings above
ticketOpenEmbed:
  title: "" # Keep it empty to use the author field as the title based on your configured title in the category settings
  timestamp: true
  URL: ""
  image: ""
#  thumbnail: ""
#  footer:
#    text: ""
#    iconURL: ""
  useMenu: false # Enable or disable using a select menu instead of buttons
  menuPlaceholder: "Select an option" # The placeholder of the select menu if it's enabled
  closeDescription: "Close this ticket." # The description of the close select menu option
  claimDescription: "Claim this ticket." # The description of the claim select menu option
  unclaimDescription: "Unclaim this ticket." # The description of the unclaim select menu option

# Log embed for newly created tickets
logTicketOpenEmbed:
  color: "#2FF200"
  title: "Ticket Logs | Ticket Created"
  description: ""
  timestamp: true
  URL: ""
  image: ""
#  thumbnail: ""
#  footer:
#    text: ""
#    iconURL: ""
  author:
    name: ""
    iconURL: ""
    url: ""
  field_creator: "• Ticket Creator"
  field_ticket: "• Ticket"
  field_creation: "• Creation Time"

# New ticket embed that is sent to the user when they open a new ticket, directing them to it
newTicketEmbed:
  color: "#2FF200"
  title: "Ticket Created!"
  description: "Your new ticket ({channel}) has been created, **{user}**!" # Use {channel} for the name of the new created ticket and {user} for the name of the user who created the ticket
  timestamp: true
  URL: ""
  image: ""
  thumbnail: ""
#  footer:
#    text: ""
#    iconURL: ""
  author:
    name: ""
    iconURL: ""
    url: ""

# Blacklist command embed when it fails to blacklist a user or role
blacklistFailedEmbed:
  color: "#2FF200"
  title: ""
  description: "**{target} ({target.tag})** is already in the blacklist." # Use {target} for the user or role such as @User, @Role and {target.tag} for the name of the user or role without it being mentioned such as User, Role.
  timestamp: false
  URL: ""
  image: ""
  thumbnail: ""
  footer:
    text: ""
    iconURL: ""
  author:
    name: ""
    iconURL: ""
    url: ""

# Blacklist command embed when it is successful in blacklisting a user or role
blacklistSuccessEmbed:
  color: "#2FF200"
  title: ""
  description: "**{target} ({target.tag})** has been added to the blacklist.\nReason: **{reason}**\nDuration: **{duration}**" # Use {target} for the user or role such as @User, @Role and {target.tag} for the name of the user or role without it being mentioned such as User, Role and {reason} for the reason, {duration} for the duration
  timestamp: false
  URL: ""
  image: ""
  thumbnail: ""
  footer:
    text: ""
    iconURL: ""
  author:
    name: ""
    iconURL: ""
    url: ""

# Log embed for User and role blacklist command
logBlacklistEmbed:
  color: "#2FF200"
  title: "Ticket Logs | Target Blacklisted"
  description: ""
  timestamp: true
  URL: ""
  image: ""
#  thumbnail: ""
#  footer:
#    text: ""
#    iconURL: ""
  author:
    name: ""
    iconURL: ""
    url: ""
  field_staff: "• Staff"
  field_target: "• Target"
  field_reason: "• Reason"
  field_duration: "• Duration"

# Unblacklist command embed when it fails to unblacklist a user or role
unblacklistFailedEmbed:
  color: "#2FF200"
  title: ""
  description: "**{target} ({target.tag})** is not currently in the blacklist." # Use {target} for the user or role such as @User, @Role and {target.tag} for the name of the user or role without it being mentioned such as User, Role.
  timestamp: false
  URL: ""
  image: ""
  thumbnail: ""
  footer:
    text: ""
    iconURL: ""
  author:
    name: ""
    iconURL: ""
    url: ""

# Unblacklist command embed when it is successful in unblacklisting a user or role
unblacklistSuccessEmbed:
  color: "#2FF200"
  title: ""
  description: "**{target} ({target.tag})** has been removed from the blacklist.\nReason: **{reason}**" # Use {target} for the user or role such as @User, @Role and {target.tag} for the name of the user or role without it being mentioned such as User, Role and {reason} for the reason
  timestamp: false
  URL: ""
  image: ""
  thumbnail: ""
  footer:
    text: ""
    iconURL: ""
  author:
    name: ""
    iconURL: ""
    url: ""

# Log embed for User and role unblacklist command
logUnblacklistEmbed:
  color: "#2FF200"
  title: "Ticket Logs | Target Unblacklisted"
  description: ""
  timestamp: true
  URL: ""
  image: ""
#  thumbnail: ""
#  footer:
#    text: ""
#    iconURL: ""
  author:
    name: ""
    iconURL: ""
    url: ""
  field_staff: "• Staff"
  field_target: "• Target"
  field_reason: "• Reason"

# Blacklist list command embed
blacklistListEmbed:
  color: "#2FF200"
  title: "Blacklisted {type} - Page {page}"
# Description is the content of the blacklist list command, so this option will not work for this embed.  
#  description: ""
  timestamp: false
  URL: ""
  image: ""
  thumbnail: ""
  footer:
    text: ""
    iconURL: ""
  author:
    name: ""
    iconURL: ""
    url: ""

# User and role add embed
addEmbed:
  ephemeral: false
  color: "#2FF200"
  title: ""
  description: "Added **{target} ({target.tag})** to the ticket.\nReason: **{reason}**" # Use {target} for the user or role such as @User, @Role and {target.tag} for the name of the user or role without it being mentioned such as User, Role & {reason} for the reason.
  timestamp: false
  URL: ""
  image: ""
  thumbnail: ""
  footer:
    text: ""
    iconURL: ""
  author:
    name: ""
    iconURL: ""
    url: ""

# Log embed for User and role add command
logAddEmbed:
  color: "#2FF200"
  title: "Ticket Logs | Target Added"
  description: ""
  timestamp: true
  URL: ""
  image: ""
#  thumbnail: ""
#  footer:
#    text: ""
#    iconURL: ""
  author:
    name: ""
    iconURL: ""
    url: ""
  field_staff: "• Staff"
  field_target: "• Target"
  field_ticket: "• Ticket"
  field_reason: "• Reason"

# Alert reply embed that will be sent in the ticket if the ticket creator is active and answered, when the alertReply feature is enabled
alertReplyEmbed:
  color: "#2FF200"
  title: "Alert Reply Notification"
  description: "The user replied to the alert and seems to be available."
  timestamp: true
  URL: ""
  image: ""
  thumbnail: ""
  footer:
    text: ""
    iconURL: ""
  author:
    name: ""
    iconURL: ""
    url: ""

# Alert command embed
alertEmbed:
  color: "#2FF200"
  title: "Ticket Close Notification"
  description: "This ticket will be closed soon if no response has been received." # You can use {time} for the time (uses a discord timestamp in the format: in X time, such as "in 10 minutes") until the ticket gets automatically closed or deleted depending on how you configured the alertReply options at the top of the configuration.
  timestamp: true
  URL: ""
  image: ""
  thumbnail: ""
  footer:
    text: ""
    iconURL: ""
  author:
    name: ""
    iconURL: ""
    url: ""

# Log embed for ticket alerts
logAlertEmbed:
  color: "#FF2400"
  title: "Ticket Logs | Ticket Alert"
  description: ""
  timestamp: true
  URL: ""
  image: ""
#  thumbnail: ""
#  footer:
#    text: ""
#    iconURL: ""
  author:
    name: ""
    iconURL: ""
    url: ""
  field_staff: "• Alert Sent By"
  field_user: "• Alert Sent To"
  field_creator: "• Ticket Creator"
  field_ticket: "• Ticket"
  field_time: "• Time"

# User and role remove embed
removeEmbed:
  ephemeral: false
  color: "#FF0000"
  title: ""
  description: "Removed **{target} ({target.tag})** from the ticket.\nReason: **{reason}**" # Use {target} for the user or role such as @User, @Role and {target.tag} for the name of the user or role without it being mentioned such as User, Role & {reason} for the reason.
  timestamp: false
  URL: ""
  image: ""
  thumbnail: ""
  footer:
    text: ""
    iconURL: ""
  author:
    name: ""
    iconURL: ""
    url: ""

# Log embed for User and role remove command
logRemoveEmbed:
  color: "#FF0000"
  title: "Ticket Logs | Target Removed"
  description: ""
  timestamp: true
  URL: ""
  image: ""
#  thumbnail: ""
#  footer:
#    text: ""
#    iconURL: ""
  author:
    name: ""
    iconURL: ""
    url: ""
  field_staff: "• Staff"
  field_target: "• Target"
  field_ticket: "• Ticket"
  field_reason: "• Reason"

# Embed that gets sent in a ticket if the ticket creator left the discord server
userLeftEmbed:
  color: "#FF0000"
  title: "User left the server"
  description: "The user **{user}** left the server." # You can use {user} as a placeholder for the username of the member who left & \n for a new line
  timestamp: true
  URL: ""
  image: ""
  thumbnail: ""
# Keep those options commented out if you want to use the default values which are the name of the user who left and their icon URL.  
#  footer:
#    text: "" 
#    iconURL: "" 
  author:
    name: ""
    iconURL: ""
    url: ""

# Log embed for when a user left the server while having tickets open
logUserLeftEmbed:
  color: "#FF0000"
  title: "Ticket Logs | User Left"
  description: ""
  timestamp: true
  URL: ""
  image: ""
#  thumbnail: ""
#  footer:
#    text: ""
#    iconURL: ""
  author:
    name: ""
    iconURL: ""
    url: ""
  field_user: "• Ticket Creator"
  field_ticket: "• Ticket"
  field_creation: "• Creation Time"
  field_action: "• Automated Action"
  field_claimedBy: "• Claimed By"

# Move command embed
moveEmbed:
  ephemeral : false
  color: "2FF200"
  title: ""
  description: "Moved this ticket to the **{category}** category." # Use {category} for the name of the category
  timestamp: false
  URL: ""
  image: ""
  thumbnail: ""
  footer:
    text: "" 
    iconURL: "" 
  author:
    name: ""
    iconURL: ""
    url: ""

# Log embed for move command
logMoveEmbed:
  color: "2FF200"
  title: "Ticket Logs | Ticket Moved"
  description: ""
  timestamp: true
  URL: ""
  image: ""
#  thumbnail: ""
#  footer:
#    text: ""
#    iconURL: ""
  author:
    name: ""
    iconURL: ""
    url: ""
  field_staff: "• Staff"
  field_ticket: "• Ticket"
  field_category: "• Category"

# Pin command embed
pinEmbed:
  ephemeral : false
  color: "2FF200"
  title: ""
  description: "This ticket has been pinned."
  timestamp: false
  URL: ""
  image: ""
  thumbnail: ""
  footer:
    text: "" 
    iconURL: "" 
  author:
    name: ""
    iconURL: ""
    url: ""

# Log embed for pin command
logPinEmbed:
  color: "#2FF200"
  title: "Ticket Logs | Ticket Pinned"
  description: ""
  timestamp: true
  URL: ""
  image: ""
#  thumbnail: ""
#  footer:
#    text: ""
#    iconURL: ""
  author:
    name: ""
    iconURL: ""
    url: ""
  field_staff: "• Staff"
  field_ticket: "• Ticket"

# Priority add command embed
priorityAddEmbed:
  ephemeral: false
  color: "2FF200"
  title: ""
  description: "The priority of this ticket has been set to **{priority}**.\nReason: **{reason}**" # Use {priority} for the name of the priority, {reason} for the reason
  timestamp: false
  URL: ""
  image: ""
  thumbnail: ""
  footer:
    text: "" 
    iconURL: "" 
  author:
    name: ""
    iconURL: ""
    url: ""

# Log embed for priority add command
logPriorityAddEmbed:
  color: "#2FF200"
  title: "Ticket Logs | Ticket Priority Added"
  description: ""
  timestamp: true
  URL: ""
  image: ""
#  thumbnail: ""
#  footer:
#    text: ""
#    iconURL: ""
  author:
    name: ""
    iconURL: ""
    url: ""
  field_staff: "• Staff"
  field_ticket: "• Ticket"
  field_priority: "• Priority"
  field_reason: "• Reason"

# Priority remove command embed
priorityRemoveEmbed:
  ephemeral: false
  color: "FF2400"
  title: ""
  description: "The priority of this ticket has been removed."
  timestamp: false
  URL: ""
  image: ""
  thumbnail: ""
  footer:
    text: "" 
    iconURL: "" 
  author:
    name: ""
    iconURL: ""
    url: ""

# Log embed for priority remove command
logPriorityRemoveEmbed:
  color: "#2FF200"
  title: "Ticket Logs | Ticket Priority Removed"
  description: ""
  timestamp: true
  URL: ""
  image: ""
#  thumbnail: ""
#  footer:
#    text: ""
#    iconURL: ""
  author:
    name: ""
    iconURL: ""
    url: ""
  field_staff: "• Staff"
  field_ticket: "• Ticket"

# Rename command embed
renameEmbed:
  ephemeral: false
  color: "#2FF200"
  title: ""
  description: "This ticket has been renamed to **{name}**!" # Use {name} for the new channel name
  timestamp: false
  URL: ""
  image: ""
  thumbnail: ""
  footer:
    text: "" 
    iconURL: "" 
  author:
    name: ""
    iconURL: ""
    url: ""

# Log embed for rename command
logRenameEmbed:
  color: "#2FF200"
  title: "Ticket Logs | Ticket Renamed"
  description: ""
  timestamp: true
  URL: ""
  image: ""
#  thumbnail: ""
#  footer:
#    text: ""
#    iconURL: ""
  author:
    name: ""
    iconURL: ""
    url: ""
  field_staff: "• Staff"
  field_oldname: "• Ticket Old Name"
  field_newname: "• Ticket New Name"

# Topic command embed
topicEmbed:
  ephemeral: false
  color: "#2FF200"
  title: ""
  description: "The topic of this ticket has been changed to **{topic}**" # Use {topic} for the new channel topic
  timestamp: false
  URL: ""
  image: ""
  thumbnail: ""
  footer:
    text: "" 
    iconURL: "" 
  author:
    name: ""
    iconURL: ""
    url: ""

# Log embed for topic command
logTopicEmbed:
  color: "#2FF200"
  title: "Ticket Logs | Ticket Topic Changed"
  description: ""
  timestamp: true
  URL: ""
  image: ""
#  thumbnail: ""
#  footer:
#    text: ""
#    iconURL: ""
  author:
    name: ""
    iconURL: ""
    url: ""
  field_staff: "• Staff"
  field_oldtopic: "• Ticket Old Topic"
  field_newtopic: "• Ticket New Topic"

# Slowmode command embed
slowmodeEmbed:
  ephemeral: false
  color: "#2FF200"
  title: ""
  description: "A slowmode of **{time}** has been added to this ticket." # Use {time} for the time in hh mm ss format, example: 1h 5m 7s
  timestamp: false
  URL: ""
  image: ""
  thumbnail: ""
  footer:
    text: "" 
    iconURL: "" 
  author:
    name: ""
    iconURL: ""
    url: ""

# Log embed for slowmode command
logSlowmodeEmbed:
  color: "#2FF200"
  title: "Ticket Logs | Ticket Slowmode"
  description: ""
  timestamp: true
  URL: ""
  image: ""
#  thumbnail: ""
#  footer:
#    text: ""
#    iconURL: ""
  author:
    name: ""
    iconURL: ""
    url: ""
  field_staff: "• Staff"
  field_ticket: "• Ticket"
  field_slowmode: "• Slowmode"

# Transfer command embed
transferEmbed:
  ephemeral: false
  color: "#2FF200"
  title: ""
  description: "The ownership of this ticket has been transferred to **{user} ({user.tag})**." # Use {user} for the user such as @User and {user.tag} for the name of the user without it being mentioned such as User
  timestamp: false
  URL: ""
  image: ""
  thumbnail: ""
  footer:
    text: "" 
    iconURL: "" 
  author:
    name: ""
    iconURL: ""
    url: ""

# Log embed for transfer command
logTransferEmbed:
  color: "#2FF200"
  title: "Ticket Logs | Ticket Creator Transferred"
  description: ""
  timestamp: true
  URL: ""
  image: ""
#  thumbnail: ""
#  footer:
#    text: ""
#    iconURL: ""
  author:
    name: ""
    iconURL: ""
    url: ""
  field_staff: "• Staff"
  field_ticket: "• Ticket"
  field_transfer: "• Transfer Details"

# Claimed ticket embed
claimedEmbed:
  color: "#2FF200"
  title: "Ticket Claimed"
  description: "This ticket has been claimed by {user}.\nThey will be assisting you shortly!" # Use {user} for the user such as @User
  timestamp: true
  URL: ""
  image: ""
  thumbnail: ""
#  footer:
#    text: ""
#    iconURL: ""
  author:
    name: ""
    iconURL: ""
    url: ""

# Log embed for claiming tickets
logClaimedEmbed:
  color: "#2FF200"
  title: "Ticket Logs | Ticket Claimed"
  description: ""
  timestamp: true
  URL: ""
  image: ""
#  thumbnail: ""
#  footer:
#    text: ""
#    iconURL: ""
  author:
    name: ""
    iconURL: ""
    url: ""
  field_staff: "• Staff"
  field_ticket: "• Ticket"

# Unclaimed ticket embed
unclaimedEmbed:
  color: "#FF2400"
  title: "Ticket Unclaimed"
  description: "This ticket has been unclaimed by {user}." # Use {user} for the user such as @User
  timestamp: true
  URL: ""
  image: ""
  thumbnail: ""
#  footer:
#    text: ""
#    iconURL: ""
  author:
    name: ""
    iconURL: ""
    url: ""

# Log embed for unclaiming tickets
logUnclaimedEmbed:
  color: "#FF2400"
  title: "Ticket Logs | Ticket Unclaimed"
  description: ""
  timestamp: true
  URL: ""
  image: ""
#  thumbnail: ""
#  footer:
#    text: ""
#    iconURL: ""
  author:
    name: ""
    iconURL: ""
    url: ""
  field_staff: "• Staff"
  field_ticket: "• Ticket"

# Close ticket embed
closeEmbed:
  color: "#FF2400"
  title: "Ticket Closed"
  description: "This ticket was closed by **{user} ({user.tag})**\nReason: **{reason}**" # Use {user} for the username of the staff, {user.tag} to have the staff tagged and {reason} for the reason
  timestamp: true
  URL: ""
  image: ""
  thumbnail: ""
#  footer:
#    text: ""
#    iconURL: ""
  author:
    name: ""
    iconURL: ""
    url: ""
  reOpenButton: true # Enable or disable the re-open button/select menu option
  transcriptButton: true # Enable or disable the transcript button/select menu option
  deleteButton: true # Enable or disable the delete button/select menu option
  useMenu: false # Enable or disable using a select menu instead of buttons
  menuPlaceholder: "Select an option" # The placeholder of the select menu if it's enabled
  reopenDescription: "Reopen this ticket." # The description of the re-open select menu option if it's enabled
  transcriptDescription: "Generate a transcript of this ticket." # The description of the transcript select menu option if it's enabled
  deleteDescription: "Delete this ticket." # The description of the delete select menu option if it's enabled

# Auto Close ticket embed
# Note that the settings from the above closeEmbed for buttons and menus are shared with the below autoCloseEmbed 
autoCloseEmbed:
  color: "#FF2400"
  title: "Ticket Automatically Closed"
  description: "This ticket was automatically closed by **{user} ({user.tag})**" # Use {user} for the username of the bot and {user.tag} to have the bot tagged
  timestamp: true
  URL: ""
  image: ""
  thumbnail: ""
#  footer:
#    text: ""
#    iconURL: ""
  author:
    name: ""
    iconURL: ""
    url: ""

# Log embed for closing tickets
logCloseEmbed:
  color: "#FF2400"
  title: "Ticket Logs | Ticket Closed"
  description: ""
  timestamp: true
  URL: ""
  image: ""
#  thumbnail: ""
#  footer:
#    text: ""
#    iconURL: ""
  author:
    name: ""
    iconURL: ""
    url: ""
  field_staff: "• Closed By"
  field_user: "• Ticket Creator"
  field_ticket: "• Ticket"
  field_reason: "• Reason"
  field_claimedBy: "Claimed By"

# Log embed for automatically closed tickets
logAutoCloseEmbed:
  color: "#FF2400"
  title: "Ticket Logs | Ticket Auto Closed"
  description: ""
  timestamp: true
  URL: ""
  image: ""
#  thumbnail: ""
#  footer:
#    text: ""
#    iconURL: ""
  author:
    name: ""
    iconURL: ""
    url: ""
  field_staff: "• Auto Closed By"
  field_user: "• Ticket Creator"
  field_ticket: "• Ticket"
  field_claimedBy: "Claimed By"

# Close request command embed
closeRequestEmbed:
  color: "#FF2400"
  title: "Ticket Close Request"
  description: "**{user} ({user.tag})** has requested to have their ticket closed.\nReason: **{reason}**" # Use {user} for the username of the user, {user.tag} to have the user tagged and {reason} for the reason
  timestamp: true
  URL: ""
  image: ""
  thumbnail: ""
#  footer:
#    text: ""
#    iconURL: ""
  author:
    name: ""
    iconURL: ""
    url: ""  

# Reopen ticket embed
reopenEmbed:
  color: "#2FF200"
  title: "Ticket Re-Opened"
  description: "This ticket has been re-opened by **{user} ({user.tag})**" # Use {user} for the username of the staff and {user.tag} to have the staff tagged
  timestamp: true
  URL: ""
  image: ""
  thumbnail: ""
#  footer:
#    text: ""
#    iconURL: ""
  author:
    name: ""
    iconURL: ""
    url: ""

# Log embed for reopening tickets
logReopenEmbed:
  color: "#2FF200"
  title: "Ticket Logs | Ticket Re-Opened"
  description: ""
  timestamp: true
  URL: ""
  image: ""
#  thumbnail: ""
#  footer:
#    text: ""
#    iconURL: ""
  author:
    name: ""
    iconURL: ""
    url: ""
  field_staff: "• Re-Opened By"
  field_user: "• Ticket Creator"
  field_ticket: "• Ticket"

# Delete ticket embed
deleteEmbed:
  color: "#FF0000"
  title: ""
  description: "Deleting ticket in {time} seconds" # Use {time} for the time in seconds and {reason} for the reason
  timestamp: false
  URL: ""
  image: ""
  thumbnail: ""
  footer:
    text: ""
    iconURL: ""
  author:
    name: ""
    iconURL: ""
    url: ""

# Auto Delete ticket embed
autoDeleteEmbed:
  color: "#FF0000"
  title: ""
  description: "Automatically deleting ticket in {time} seconds" # Use {time} for the time in seconds
  timestamp: false
  URL: ""
  image: ""
  thumbnail: ""
  footer:
    text: ""
    iconURL: ""
  author:
    name: ""
    iconURL: ""
    url: ""

# Log embed for deleting tickets
logDeleteEmbed:
  color: "#FF0000"
  title: "Ticket Logs | Ticket Deleted"
  description: ""
  timestamp: true
  URL: ""
  image: ""
#  thumbnail: ""
#  footer:
#    text: ""
#    iconURL: ""
  author:
    name: ""
    iconURL: ""
    url: ""
  field_staff: "• Deleted By"
  field_user: "• Ticket Creator"
  field_ticket: "• Ticket"
  field_creation: "• Creation Time"
  field_reason: "• Reason"
  field_closedAt: "Closed At"
  field_claimedBy: "Claimed By"

# Log embed for automatically deleted tickets
logAutoDeleteEmbed:
  color: "#FF0000"
  title: "Ticket Logs | Ticket Auto Deleted"
  description: ""
  timestamp: true
  URL: ""
  image: ""
#  thumbnail: ""
#  footer:
#    text: ""
#    iconURL: ""
  author:
    name: ""
    iconURL: ""
    url: ""
  field_staff: "• Auto Deleted By"
  field_user: "• Ticket Creator"
  field_ticket: "• Ticket"
  field_creation: "• Creation Time"
  field_closedAt: "Closed At"
  field_claimedBy: "Claimed By"

# Embed for manual transcripts via the button or command
transcriptEmbed:
  color: "#2FF200"
  title: "Ticket Transcript"
  description: ""
  timestamp: true
  URL: ""
  image: ""
  thumbnail: ""
#  footer:
#    text: ""
#    iconURL: ""
  author:
    name: ""
    iconURL: ""
    url: ""
  field_creator: "Ticket Creator"
  field_ticket: "Ticket Name"
  field_category: "Category"
  field_creation: "Creation Time"

# Embed for the reply to manually created transcripts via the button or command
transcriptReplyEmbed:
  ephemeral: true
  color: "#2FF200"
  title: "Transcript Saved"
  description: "A Transcript has been saved by {user} ({user.tag}) to {channel}" # Use {user} for the username of the staff and {user.tag} to have the staff tagged and {channel} for the transcript log channel
  timestamp: true
  URL: ""
  image: ""
  thumbnail: ""
#  footer:
#    text: ""
#    iconURL: ""
  author:
    name: ""
    iconURL: ""
    url: ""

# Stats list command embed
statsEmbed:
  ephemeral: false
  color: "#2FF200"
  title: "📊 Statistics"
  description: ""
  timestamp: true
  URL: ""
  image: ""
#  thumbnail: ""
#  footer:
#    text: ""
#    iconURL: ""
  author:
    name: ""
    iconURL: ""
    url: ""
  field_tickets: "🎫 Tickets"
  field_reviews: "⭐ Reviews"
  field_server: "🏢 Server"
  field_bot: "🤖 Bot"

# Stats set command embed
statsSetEmbed:
  ephemeral: true
  color: "#2FF200"
  title: "📊 Statistics Modification"
  description: "The statistic `{stat}` has been set to `{value}` by **{user}** ({user.tag})" # Use {stat} for the statistic, {value} for the new value, {user} for the staff who changed it and {user.tag} to have the staff tagged
  timestamp: true
  URL: ""
  image: ""
  thumbnail: ""
#  footer:
#    text: ""
#    iconURL: ""
  author:
    name: ""
    iconURL: ""
    url: ""

# Ping command embed
pingEmbed:
  ephemeral: false
  color: "#2FF200"
  title: "Ping & Latency"
  description: ""
  timestamp: true
  URL: ""
  image: ""
  thumbnail: ""
#  footer:
#    text: ""
#    iconURL: ""
  author:
    name: ""
    iconURL: ""
    url: ""

# User Info command embed
userInfoEmbed:
  ephemeral: true
  color: "#2FF200"
  title: "User Information"
  description: ""
  timestamp: true
  URL: ""
  image: ""
#  thumbnail: ""
#  footer:
#    text: ""
#    iconURL: ""
  author:
    name: ""
    iconURL: ""
    url: ""
  field_info: "Information"
  field_avatar: "Avatar"
  field_roles: "Roles"
  field_createdAt: "Created At"
  field_joinedAt: "Joined At"

# Help command embed
helpEmbed:
  ephemeral: true
  color: "#2FF200"
  title: "Help"
  description: ""
  timestamp: true
  URL: ""
  image: ""
  thumbnail: ""
#  footer:
#    text: ""
#    iconURL: ""
  author:
    name: ""
    iconURL: ""
    url: ""

# Preference command embed
preferenceEmbed:
  color: "#2FF200"
  title: "User Preference"
  description: "You will now {result}receive **{action}** DMs." # Use {action} for the type of DM preference and {result} for either "receive" or "no longer receive"
  timestamp: true
  URL: ""
  image: ""
  thumbnail: ""
#  footer:
#    text: ""
#    iconURL: ""
  author:
    name: ""
    iconURL: ""
    url: ""

# Tickets command embed
ticketsEmbed:
  ephemeral: true
  color: "#2FF200"
  title: "Current tickets of {user}" # Use {user} for the name of the user
  description: ""
  timestamp: true
  URL: ""
  image: ""
  thumbnail: ""
#  footer:
#    text: ""
#    iconURL: ""
  author:
    name: ""
    iconURL: ""
    url: ""
  field_openTickets: "List of Currently Open Tickets"
  field_closedTickets: "List of Currently Closed Tickets"

preventNewTicketEmbed:
  color: "#FF0000"
  title: "Closed ticket already exists"
  description: "Your ticket {ticket} is still archived in the closed category, feel free to reopen it." # Use {ticket} for the closed ticket channel of the user
  timestamp: true
  URL: ""
  image: ""
  thumbnail: ""
#  footer:
#    text: ""
#    iconURL: ""
  author:
    name: ""
    iconURL: ""
    url: ""

# ==============================================
# DM Embeds Locale
# ==============================================

# The embed that gets sent in a user's DMs if their ticket has been deleted and if the feature is enabled in the DM user settings section above
deleteDMEmbed:
  color: "#2FF200"
  title: "Ticket Deleted"
  description: "Your support ticket has been deleted. Here is your transcript and other information." # This description will show up on top of the other information in the DM embed.
  timestamp: false
  URL: ""
  image: ""
#  thumbnail: ""
  footer:
    text: ""
    iconURL: ""
  author:
    name: ""
    iconURL: ""
    url: ""
  field_server: "Server"
  field_ticket: "Ticket"
  field_category: "Category"
  field_author: "Ticket Author"
  field_deletedBy: "Deleted By"
  field_claimedBy: "Claimed By"
  field_creation: "Ticket Creation Time"
  field_closedAt: "Closed At"

# The embed that gets sent in a user's DMs with the delete DM Embed if the rating system is enabled in the DM user settings
ratingDMEmbed:
  color: "#2FF200"
  title: "Ticket Feedback & Rating"
  description: "We value your feedback! Please take a moment to share your thoughts and rate our support system. Your rating can be between 1 and 5 stars by using the select menu below. Thank you for helping us improve."
  timestamp: false
  URL: ""
  image: ""
  thumbnail: ""
# The footer option is not available for this specific embed only. Keep it commented.  
#  footer:
#    text: ""
#    iconURL: ""
  author:
    name: ""
    iconURL: ""
    url: ""

# Log embed for rating and feedback system
logRatingEmbed:
  color: "#2FF200"
  title: "Ticket Logs | Ticket Feedback"
  description: ""
  timestamp: true
  URL: ""
  image: ""
#  thumbnail: ""
#  footer:
#    text: ""
#    iconURL: ""
  author:
    name: ""
    iconURL: ""
    url: ""
  field_creator: "• Ticket Creator 1"
  field_ticket: "• Ticket 1"
  field_rating: "• Ticket Rating 1"

# The embed that gets sent in a user's DMs when a staff uses the alert command in their ticket
alertDMEmbed:
  enabled: false
  color: "#FF0000"
  title: "Ticket Close Notification"
  description: "Your ticket **#{ticketName}** in **{server}** will be closed soon if no response has been received." # You can use {ticketName} for the name of the ticket, {server} for your server name & \n for a new line
  timestamp: false
  URL: ""
  image: ""
  thumbnail: ""
  footer:
    text: ""
    iconURL: ""
  author:
    name: ""
    iconURL: ""
    url: ""

# The embed that gets sent in a user's DMs if their ticket has been closed
closeDMEmbed:
  enabled: false
  color: "#FF0000"
  title: "Ticket Closed"
  description: "Your ticket **#{ticketName}** has been closed by {user} in **{server}**." # You can use {ticketName} for the name of the ticket, {user} for the name of the user who reopened the ticket, {server} for your server name & \n for a new line
  timestamp: false
  URL: ""
  image: ""
  thumbnail: ""
  footer:
    text: ""
    iconURL: ""
  author:
    name: ""
    iconURL: ""
    url: ""

# The embed that gets sent in a user's DMs if their ticket has been re-opened
reopenDMEmbed:
  enabled: false
  color: "#2FF200"
  title: "Ticket Re-Opened"
  description: "Your ticket **#{ticketName}** has been reopened by {user} in **{server}**." # You can use {ticketName} for the name of the ticket, {user} for the name of the user who reopened the ticket, {server} for your server name & \n for a new line
  timestamp: false
  URL: ""
  image: ""
  thumbnail: ""
  footer:
    text: ""
    iconURL: ""
  author:
    name: ""
    iconURL: ""
    url: ""

# The embed that gets sent in a channel when the bot fails to DM a user
dmErrorEmbed:
  pingUser: false # Ping the user the bot failed to DM
  color: "#FF0000"
  title: "DMs Disabled"
  description: "The bot could not DM **{user} ({user.tag})** because their DMs were closed.\nPlease enable `Allow Direct Messages` in this server to receive further information from the bot!\n\nFor help, please read [this article](https://support.discord.com/hc/en-us/articles/217916488-Blocking-Privacy-Settings)." # You can use {user} for the user the bot failed to DM and {user.tag} for the user's tag
  timestamp: true
  URL: ""
  image: ""
#  thumbnail: ""
#  footer:
#    text: ""
#    iconURL: ""
  author:
    name: ""
    iconURL: ""
    url: ""

# ==============================================
# Misc Locale
# ==============================================

errors:
  not_in_a_ticket: "You are not in a ticket channel!" # Error displayed when a user tries to use a command in a non-ticket channel
  not_allowed: "You are not allowed to use this!" # Error displayed when a user tries to use a staff-only command, button etc
  command_error: "There was an error while executing this command!" # Error displayed when a slash or context menu command does not work

cooldownEmbed:
  color: "#FF0000"
  title: "Cooldown"
  description: "You have to wait **{time}** seconds before clicking this button!" # Use {time} for the remaining cooldown time in seconds
  timestamp: true
  URL: ""
  image: ""
  thumbnail: ""
#  footer:
#    text: ""
#    iconURL: ""
  author:
    name: ""
    iconURL: ""
    url: ""

commandCooldownEmbed:
  color: "#FF0000"
  title: "Command Cooldown"
  description: "Please wait, you are on a cooldown for `{command}`.\nYou can use it again in {time}." # Use {command} for the name of the command and {time} for the remaining cooldown time
  timestamp: true
  URL: ""
  image: ""
  thumbnail: ""
#  footer:
#    text: ""
#    iconURL: ""
  author:
    name: ""
    iconURL: ""
    url: ""

maxOpenTicketsEmbed:
  color: "#FF0000"
  title: "Maximum Tickets Open"
  description: "You may only have **{max} ticket(s)** open at a time." # Use {max} for the maximum number of tickets that can be opened at once
  timestamp: true
  URL: ""
  image: ""
  thumbnail: ""
#  footer:
#    text: ""
#    iconURL: ""
  author:
    name: ""
    iconURL: ""
    url: ""

blacklistedEmbed:
  color: "#FF0000"
  title: "Blacklisted"
  description: "You are currently blacklisted from creating tickets.\nExpires: **{time}**\nReason: **{reason}**\nType: **{type}**" # Use {time} for the time until the user or role is no longer blacklisted and {reason} for the reason why the user or role is blacklisted and {type} for the type of blacklisting where the "user" type takes priority
  timestamp: true
  URL: ""
  image: ""
  thumbnail: ""
#  footer:
#    text: ""
#    iconURL: ""
  author:
    name: ""
    iconURL: ""
    url: ""

categoryNotAllowedEmbed:
  color: "#FF0000"
  title: "Not Allowed"
  description: "You are not allowed to create tickets in this category."
  timestamp: true
  URL: ""
  image: ""
  thumbnail: ""
#  footer:
#    text: ""
#    iconURL: ""
  author:
    name: ""
    iconURL: ""
    url: ""

# ==============================================
# Logs.txt channel settings
# ==============================================

# This section is for users who host the bot in a limited environment without write access to a logs.txt file.
# Enabling the option below and adding a channel ID will mean the bot will send errors that were supposed to go to logs.txt into that channel instead.
# Please make sure the channel ID you add below is that of a private and secure channel, not a public one.

logsFileToChannel: false # False by default, unless you need it don't enable it
logsFileChannelID: ""