/api/v1/livechat/users/:type |
GET |
Get a list of agents or managers. |
info |
/api/v1/livechat/users/:type |
POST |
Create a new omnichannel agent or manager. |
info |
/api/v1/livechat/users/:type/:_id |
GET |
Retrieve agent or manager data. |
info |
/api/v1/livechat/users/:type/:_id |
DELETE |
Removes an Omnichannel agent or manager. |
info |
/api/v1/livechat/department |
GET |
Get a list of Omnichannel departments. |
info |
/api/v1/livechat/department |
POST |
Creates a new Omnichannel department. |
info |
/api/v1/livechat/department/:_id |
GET |
Retrieve an Omnichannel department data. |
info |
/api/v1/livechat/department/:_id |
PUT |
Updates an Omnichannel department data. |
info |
/api/v1/livechat/department/:_id |
DELETE |
Delete an Omnichannel department. |
info |
/api/v1/livechat/inquiries.list |
GET |
Retrieves a list of open inquiries. |
info |
/api/v1/livechat/inquiries.take |
POST |
Take an open inquiry. |
info |
/api/v1/livechat/inquiries.getOne |
GET |
Get one inquiry by room id. |
info |
/api/v1/livechat/integrations.settings |
GET |
Retrieves a list of integration settings. |
info |
/api/v1/livechat/sms-incoming/:service |
POST |
Send SMS messages to Rocket.Chat. |
info |
/api/v1/livechat/agent.info/:rid/:token |
GET |
Retrieve the current Omnichannel agent data. |
info |
/api/v1/livechat/agent.next/:token |
GET |
Request the next Omnichannel agent available. |
info |
/api/v1/livechat/agents/:agentId/departments |
GET |
Get the agent departments. |
info |
/api/v1/livechat/config/:token |
GET |
Get basic Livechat widget configuration info and additional visitor data. |
info |
/api/v1/livechat/custom.field |
POST |
Send an Omnichannel custom field. |
info |
/api/v1/livechat/custom.fields |
POST |
Send an array of Omnichannel custom fields. |
info |
/api/v1/livechat/custom-fields |
GET |
Get a list of Omnichannel custom fields. |
info |
/api/v1/livechat/custom-fields/:_id |
GET |
Get an Omnichannel custom field. |
info |
/api/v1/livechat/message |
POST |
Send a new Omnichannel message. |
info |
/api/v1/livechat/message/:_id |
PUT |
Updates an Omnichannel message data. |
info |
/api/v1/livechat/message/:_id |
DELETE |
Delete an Omnichannel message. |
info |
/api/v1/livechat/messages.history/:rid |
GET |
Load Omnichannel messages history. |
info |
/api/v1/livechat/office-hours |
GET |
Get a list of office hours. |
info |
/api/v1/livechat/offline.message |
POST |
Send a new Omnichannel offline message. |
info |
/api/v1/livechat/rooms |
GET |
Retrieves a list of Omnichannel rooms. |
info |
/api/v1/livechat/queue |
GET |
Retrieves a list of queued chats. |
info |
/api/v1/livechat/room |
GET |
Get the Omnichannel room data or open a new room. |
info |
/api/v1/livechat/room.close |
POST |
Close an Omnichannel room. |
info |
/api/v1/livechat/room.transfer |
POST |
Transfer an Omnichannel room to another agent or department. |
info |
/api/v1/livechat/room.forward |
POST |
Allow Omnichannel Agents to forward an Omnichannel room to another agent, department, or return it back to the Queue. |
info |
/api/v1/livechat/room.survey |
POST |
Send an Omnichannel survey to Rocket.Chat. |
info |
/api/v1/livechat/transcript |
POST |
Request an Omnichannel transcript. |
info |
/api/v1/livechat/triggers |
GET |
Get the Omnichannel triggers. |
info |
/api/v1/livechat/triggers/:_id |
GET |
Get an Omnichannel trigger. |
info |
/api/v1/livechat/video.call/:token |
GET |
Request a new video call room. |
info |
/api/v1/livechat/visitor |
POST |
Register a new Omnichannel visitor. |
info |
/api/v1/livechat/visitor/:token |
GET |
Retrieve a visitor's data. |
info |
/api/v1/livechat/visitors.info |
GET |
Retrieve a visitor's info. |
info |
/api/v1/livechat/visitors.search |
GET |
Search for Visitors. |
info |
/api/v1/livechat/page.visited |
POST |
Send visitor navigation history to Rocket.Chat. |
info |
/api/v1/livechat/appearance |
GET |
Get the settings about Livechat Widget Appearance. |
info |
/api/v1/livechat/visitors.pagesVisited |
GET |
Gets the visitor navigation history. |
info |
/api/v1/livechat/visitors.chatHistory/room/room-id/visitor/visitor-id |
GET |
Gets the visitor chat history. |
info |
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