Razorpay::Dispute.all()Response:
{
"entity": "collection",
"count": 1,
"items": [
{
"id": "disp_Esz7KAitoYM7PJ",
"entity": "dispute",
"payment_id": "pay_EsyWjHrfzb59eR",
"amount": 10000,
"currency": "INR",
"amount_deducted": 0,
"reason_code": "pre_arbitration",
"respond_by": 1590604200,
"status": "open",
"phase": "pre_arbitration",
"created_at": 1590059211,
"evidence": {
"amount": 10000,
"summary": null,
"shipping_proof": null,
"billing_proof": null,
"cancellation_proof": null,
"customer_communication": null,
"proof_of_service": null,
"explanation_letter": null,
"refund_confirmation": null,
"access_activity_log": null,
"refund_cancellation_policy": null,
"term_and_conditions": null,
"others": null,
"submitted_at": null
}
}
]
}disputeId = "disp_0000000000000"
Razorpay::Dispute.fetch(disputeId)Parameters:
| Name | Type | Description |
|---|---|---|
| disputeId* | string | The unique identifier of the dispute. |
Response:
{
"id": "disp_AHfqOvkldwsbqt",
"entity": "dispute",
"payment_id": "pay_EsyWjHrfzb59eR",
"amount": 10000,
"currency": "INR",
"amount_deducted": 0,
"reason_code": "pre_arbitration",
"respond_by": 1590604200,
"status": "open",
"phase": "pre_arbitration",
"created_at": 1590059211,
"evidence": {
"amount": 10000,
"summary": "goods delivered",
"shipping_proof": null,
"billing_proof": null,
"cancellation_proof": null,
"customer_communication": null,
"proof_of_service": null,
"explanation_letter": null,
"refund_confirmation": null,
"access_activity_log": null,
"refund_cancellation_policy": null,
"term_and_conditions": null,
"others": null,
"submitted_at": null
}
}disputeId = "disp_0000000000000"
Razorpay::Dispute.accept(disputeId)Parameters:
| Name | Type | Description |
|---|---|---|
| disputeId* | string | The unique identifier of the dispute. |
Response:
{
"id": "disp_AHfqOvkldwsbqt",
"entity": "dispute",
"payment_id": "pay_EsyWjHrfzb59eR",
"amount": 10000,
"currency": "INR",
"amount_deducted": 10000,
"reason_code": "pre_arbitration",
"respond_by": 1590604200,
"status": "lost",
"phase": "pre_arbitration",
"created_at": 1590059211,
"evidence": {
"amount": 10000,
"summary": null,
"shipping_proof": null,
"billing_proof": null,
"cancellation_proof": null,
"customer_communication": null,
"proof_of_service": null,
"explanation_letter": null,
"refund_confirmation": null,
"access_activity_log": null,
"refund_cancellation_policy": null,
"term_and_conditions": null,
"others": null,
"submitted_at": null
}
}# Use this API sample code for draft
disputeId = "disp_0000000000000"
Razorpay::Dispute.contest(disputeId,{
"amount": 5000,
"summary": "goods delivered",
"shipping_proof": [
"doc_EFtmUsbwpXwBH9",
"doc_EFtmUsbwpXwBH8"
],
"others": [
{
"type": "receipt_signed_by_customer",
"document_ids": [
"doc_EFtmUsbwpXwBH1",
"doc_EFtmUsbwpXwBH7"
]
}
],
"action": "draft"
})Parameters:
| Name | Type | Description |
|---|---|---|
| disputeId* | string | The unique identifier of the dispute. |
| amount | integer | The amount being contested. If the contest amount is not mentioned, we will assume it to be a full dispute contest. |
| summary | string | The explanation provided by you for contesting the dispute. It can have a maximum length of 1000 characters. |
| shipping_proof | array | List of document ids which serves as proof that the product was shipped to the customer at their provided address. It should show their complete shipping address, if possible. |
| others | array | All keys listed here are supported |
| action | string | Possible value is draft or submit |
Response:
{
"id": "disp_AHfqOvkldwsbqt",
"entity": "dispute",
"payment_id": "pay_EsyWjHrfzb59eR",
"amount": 10000,
"currency": "INR",
"amount_deducted": 0,
"reason_code": "chargeback",
"respond_by": 1590604200,
"status": "open",
"phase": "chargeback",
"created_at": 1590059211,
"evidence": {
"amount": 5000,
"summary": "goods delivered",
"shipping_proof": [
"doc_EFtmUsbwpXwBH9",
"doc_EFtmUsbwpXwBH8"
],
"billing_proof": null,
"cancellation_proof": null,
"customer_communication": null,
"proof_of_service": null,
"explanation_letter": null,
"refund_confirmation": null,
"access_activity_log": null,
"refund_cancellation_policy": null,
"term_and_conditions": null,
"others": [
{
"type": "receipt_signed_by_customer",
"document_ids": [
"doc_EFtmUsbwpXwBH1",
"doc_EFtmUsbwpXwBH7"
]
}
],
"submitted_at": null
}
}# Use this API sample code for submit
disputeId = "disp_0000000000000"
Razorpay::Dispute.contest(disputeId, {
"billing_proof": [
"doc_EFtmUsbwpXwBG9",
"doc_EFtmUsbwpXwBG8"
],
"action": "submit"
})Parameters:
| Name | Type | Description |
|---|---|---|
| disputeId* | string | The unique identifier of the dispute. |
| billing_proof | integer | List of document ids which serves as proof of order confirmation, such as a receipt. |
| action | string | Possible value is draft or submit |
Response:
{
"id": "disp_AHfqOvkldwsbqt",
"entity": "dispute",
"payment_id": "pay_EsyWjHrfzb59eR",
"amount": 10000,
"currency": "INR",
"amount_deducted": 0,
"reason_code": "chargeback",
"respond_by": 1590604200,
"status": "under_review",
"phase": "chargeback",
"created_at": 1590059211,
"evidence": {
"amount": 5000,
"summary": "goods delivered",
"shipping_proof": [
"doc_EFtmUsbwpXwBH9",
"doc_EFtmUsbwpXwBH8"
],
"billing_proof": [
"doc_EFtmUsbwpXwBG9",
"doc_EFtmUsbwpXwBG8"
],
"cancellation_proof": null,
"customer_communication": null,
"proof_of_service": null,
"explanation_letter": null,
"refund_confirmation": null,
"access_activity_log": null,
"refund_cancellation_policy": null,
"term_and_conditions": null,
"others": [
{
"type": "receipt_signed_by_customer",
"document_ids": [
"doc_EFtmUsbwpXwBH1",
"doc_EFtmUsbwpXwBH7"
]
}
],
"submitted_at": 1590603200
}
}PN: * indicates mandatory fields
For reference click here