diff --git a/contact.md b/contact.md index 362ea65..3ee28b7 100644 --- a/contact.md +++ b/contact.md @@ -12,7 +12,7 @@ ReDBox features, fixes, and support services are provided by the within the [Queensland Cyber Infrastructure Foundation (QCIF)](https://www.qcif.edu.au/). -If you would like to discuss ReDBox, our support options, or our project services please contact us via email +If you would like to discuss ReDBox, our support options and agreements, or our project services please contact us via email [info@redboxresearchdata.com.au](mailto:info@redboxresearchdata.com.au) For general enquiries, [contact QCIF](https://www.qcif.edu.au/contact-us). diff --git a/support.md b/support.md index 368bca5..244b509 100644 --- a/support.md +++ b/support.md @@ -5,34 +5,27 @@ title: Support excerpt: Options for getting help --- -## Community Support - -There are a number of Community support avenues. - -- **[Slack community](https://redbox-community.slack.com)**: Participate in discussions and connect with other RedBox Portal users and developers. -- **[Issue Tracker](https://github.com/redbox-mint/redbox-portal/issues)**: Report an issue or track the status of enhancement work. -- **[Product Roadmap](https://github.com/orgs/redbox-mint/projects/3/views/2)**: See potential upcoming features. -- **[ReDBox Portal API Documentation](https://redbox-mint.github.io/redbox-portal/additional-documentation/rest-api.html)**: Detailed information about the API endpoints and examples. -- **[Technical Documentation](https://github.com/redbox-mint/redbox-portal/wiki)**: Information about the inner workings of ReDBox. - ## QCIF Support Agreements QCIF provides support to institutions and organisations through an annual support arrangement. -For an annual fee QCIF will provide: - -- Direct support to the client to resolve technical defects -- Access to QCIF's online support system through which to lodge support requests -- An invitation to the annual ReDBox User Group meeting to preview new releases as well as - discuss and agree a priority list of ReDBox features and enhancements for future development. -- An invitation to the client's technical staff to a subsequent Technical User Group meeting - in which QCIF will guide technical staff in new and future technical procedures. - -By subscribing to our support agreement your annual fee funds ReDBox support and keeps ReDBox +By subscribing to our support agreement your annual fee funds ReDBox support and keeps ReDBox at the forefront of research data management technologies. +The QCIF website has [more information about ReDBox support agreements](https://www.qcif.edu.au/services/redbox). + Please [contact us]({{ site.baseurl }}{% link contact.md %}) to discuss a suitable support agreement. +## Community Support + +There are a number of Community support avenues. + +- [Slack community](https://redbox-community.slack.com): Participate in discussions and connect with other RedBox Portal users and developers. +- [Issue Tracker](https://github.com/redbox-mint/redbox-portal/issues): Report an issue or track the status of enhancement work. +- [Product Roadmap](https://github.com/orgs/redbox-mint/projects/3/views/2): See potential upcoming features. +- [ReDBox Portal API Documentation](https://redbox-mint.github.io/redbox-portal/additional-documentation/rest-api.html): Detailed information about the API endpoints and examples. +- [Technical Documentation](https://github.com/redbox-mint/redbox-portal/wiki): Information about the inner workings of ReDBox. + ## ReDBox is Open Source QCIF is proud to say that the ReDBox platform is Open Source software, @@ -62,6 +55,8 @@ Our team has extensive experience in Project Management and Business Analysis. We are experts in multiple software and web development languages and platforms. We can rapidly scope and cost a client project. -We utilise the Agile methodology to deliver project outcomes that meet expectations of quality, time and budget. +We utilise various process and methodologies to deliver project outcomes that meet expectations of quality, time and budget. +The QCIF website has [more information about our project services](https://www.qcif.edu.au/services/enterprise-solutions). +Please [contact us]({{ site.baseurl }}{% link contact.md %}) to discuss our project services.