index.tex

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  pdftitle={Steven Myles's CV},
  hidelinks,
  pdfcreator={LaTeX via pandoc}}

\title{Steven Myles's CV}
\author{}
\date{\vspace{-2.5em}}

\begin{document}
\maketitle

\hypertarget{professional-experience}{%
\subsection{Professional Experience}\label{professional-experience}}

\textbf{BPS Cost Analytics}, \href{https://www.hp.com/}{HP} Personal
Systems Commercial System \& Cost Management, Houston, TX, Nov-2019 --
present

\begin{itemize}
\tightlist
\item
  Data analytics and visualizations related to commercial PC product
  cost
\end{itemize}

\textbf{Senior Analyst, Workstation Cost Management},
\href{https://www.hp.com/}{HP} Personal Systems Commercial System \&
Cost Management, Houston, TX, Feb.~2017 -- Oct.~2019

\begin{itemize}
\tightlist
\item
  Track and report costs for workstation products throughout the product
  development lifecycle.
\item
  Work with R\&D, Marketing, and Finance to ensure products maintain
  expected margins.
\end{itemize}

\textbf{Forecasting and Planning Analyst},
\href{https://www.apple.com/}{Apple Inc.} Retail Contact Center, Austin,
TX, Jul.~2014 -- Feb.~2017

\begin{itemize}
\tightlist
\item
  Utilized operational data to forecast weekly and monthly transactional
  and manpower (FTE) requirements for:

  \begin{itemize}
  \tightlist
  \item
    \emph{Sep.~2015 -- Feb.~2017:} worldwide Order Administration (Fraud
    Prevention, Payment Support, Order Support, and Business Support).
  \item
    \emph{Jul.~2014 -- Aug.~2015:} phone sales and service for the
    Americas, EMEA, and Japan.
  \end{itemize}
\item
  Automated (via VBA) and improved (through the addition of regression
  and time series models, i.e., exponential smoothing) existing
  forecasting and planning models.
\item
  Analyzed forecast accuracy and verified, investigated, and quantified
  variances and impacts.
\item
  Developed and prepared standard reports to assist the Apple Retail
  leadership team.
\end{itemize}

\textbf{Senior Business Analyst}, Hewlett-Packard Company (now
\href{https://www.hp.com/}{HP}), Customer Service and Support (CSS) -
Americas, Houston, TX, Apr.~2011 -- Jul.~2014

\begin{itemize}
\tightlist
\item
  Led a seven person team in multiple geographies (India, Mexico, Costa
  Rica) to provide technical analyses and subject matter expertise for
  analytics, inventory control, and optimization projects.
\item
  Led and participated in cross-functional project teams for predictive
  and descriptive analytics \& reporting in customer support operations.
\item
  Built decision support tools using business intelligence applications
  (Tableau and QlikView).
\item
  Program managed the post-service event customer support survey for the
  Americas region. Interfaced with internal teams and HP's survey vendor
  on behalf of regional stakeholders. Provided survey analytics and
  reporting including target-setting for key performance indicators
  (KPIs).
\item
  Served as HP's analytics and reporting point of contact for an
  outsourced contact center vendor. Led efforts to fix reporting issues
  for this vendor's sites.
\item
  Developed and delivered a week-long Tableau Desktop training course
  for HP analysts.
\item
  Created an analytics forum for multiple HP customer support teams to
  share analytics best practices.
\item
  Served as a PPS (Printing and Personal Systems Group) Ambassador,
  helping to explain corporate and group initiatives to employees and
  gathering employee feedback for CSS executives. Also helped organize
  service projects and social events for the Houston-based employees in
  the CSS organization.
\end{itemize}

\textbf{Operations Research Analyst}, Hewlett-Packard Company (now
\href{https://www.hp.com/}{HP}), Americas Customer Support Operations,
Houston, TX, Aug.~2004 -- Apr.~ 2011

\begin{itemize}
\tightlist
\item
  Consulted on planning, forecasting, staffing, and inventory activities
  with internal and outsourced contact centers and repair centers in
  multiple geographies.
\item
  Developed and implemented operations research models (LP, MIP, and
  simulation) for contact centers and repair centers, including daily
  delivery of call volume across multiple contact centers and
  determining the disposition of repair inventory for build vs.~buy
  decision-making.
\item
  Co-developed and implemented a model for near real-time prediction of
  contact center outsourcer costs.
\item
  Planned for the delivery of inbound customer support calls for InkJet
  printers to multiple sites of internal and external contact centers
  and predicted contact center KPIs using regression.
\end{itemize}

\textbf{Teaching and Research Assistant},
\href{https://www.ttu.edu/}{Texas Tech University} Department of
Industrial Engineering (now
\href{https://www.depts.ttu.edu/imse/}{Department of Industrial,
Manufacturing, and Systems Engineering}), Lubbock, TX, Aug.~2002 -- May
2004

\begin{itemize}
\tightlist
\item
  Graded homework and projects for undergraduate classes of 50+ students
  per semester

  \begin{itemize}
  \tightlist
  \item
    IE 3301 (now
    \href{https://catalog.ttu.edu/preview_course_nopop.php?catoid=2\&coid=9209}{IE
    3324}) -- Engineering Economic Analysis, also provided tutoring,
    Spring 2004
  \item
    IE 3343 (now
    \href{https://catalog.ttu.edu/preview_course_nopop.php?catoid=2\&coid=9217}{IE
    3346}) -- Quality Assurance \& Engineering Statistics, Spring 2003
  \item
    IE 1305 (now
    \href{https://catalog.ttu.edu/preview_course_nopop.php?catoid=2\&coid=9206}{IE
    1385}) -- Engineering Analysis (Visual Basic Programming), Fall 2002
    and Fall 2003
  \end{itemize}
\item
  Researched an inventory control model for automated pharmaceutical
  dispensing machines, potentially saving approx. \$100,000 annually for
  a local hospital
  (\href{https://stevemyles.site/blog/2007/10/30/informs-2007-presentations/}{presented}
  at
  \href{https://web.archive.org/web/20140731003202/http://meetings2.informs.org/Seattle07/}{INFORMS
  2007}).
\end{itemize}

\textbf{Materials Management Coop},
\href{https://www.ethicon.com/}{Ethicon, Inc.~- a Johnson \& Johnson
Company}, San Angelo, TX, May 2000 -- Dec.~2000

\begin{itemize}
\tightlist
\item
  Supervised twenty-five warehouse associates and oversaw timely filling
  of orders.
\item
  Developed work standards (i.e., expected throughput) for warehouse
  associates.
\item
  Participated in cycle counts and variance analyses.
\end{itemize}

\hypertarget{education}{%
\subsection{Education}\label{education}}

\href{https://mba.utdallas.edu/academics/professional-mba-online/}{\textbf{Master
of Business Administration}}, \href{https://jindal.utdallas.edu/}{Naveen
Jindal School of Management},
\href{https://www.utdallas.edu/}{University of Texas at Dallas},
Richardson, TX, 2012

\begin{itemize}
\tightlist
\item
  \href{https://jindal.utdallas.edu/academic-programs/graduate-degree-academic-honors/}{Scholar
  with High Distinction}
\end{itemize}

\href{https://www.depts.ttu.edu/imse/graduate/industrial_engineering_ms.php}{\textbf{Master
of Science in Industrial Engineering}},
\href{https://www.ttu.edu/}{Texas Tech University}, Lubbock, TX, 2004

\begin{itemize}
\tightlist
\item
  Concentration in Operations Research
\item
  Researched an inventory control model for automated pharmaceutical
  dispensing machines, potentially saving approx. \$100,000 annually for
  a local hospital
  (\href{https://stevemyles.site/blog/2007/10/30/informs-2007-presentations/}{presented}
  at
  \href{https://web.archive.org/web/20140731003202/http://meetings2.informs.org/Seattle07/}{INFORMS
  2007}).
\end{itemize}

\href{https://www.depts.ttu.edu/imse/undergrad/index.php}{\textbf{Bachelor
of Science in Industrial Engineering}},
\href{https://www.ttu.edu/}{Texas Tech University}, Lubbock, TX, 2002

\begin{itemize}
\tightlist
\item
  Cum Laude
\item
  \href{https://www.depts.ttu.edu/classic_modern/french/frenchminor.php}{Minor
  in French}
\end{itemize}

\hypertarget{professional-development-coursework}{%
\subsection{Professional Development
Coursework}\label{professional-development-coursework}}

\begin{itemize}
\tightlist
\item
  \href{https://professional.mit.edu/course-catalog/machine-learning-data-decisions-english}{\textbf{Machine
  Learning: From Data to Decisions}},
  \href{https://professional.mit.edu/}{MIT Professional Education}
  (\href{https://www.credential.net/320eb5b5-cb8b-4b6f-bd68-8f4070bb8b9a}{certificate}),
  Feb.~- Apr.~2020
\item
  \textbf{Presenting Your Ideas at the Executive Level},
  \href{https://www.mandel.com/}{Mandel Communications}, Mar.~2019
\item
  \href{https://www.edwardtufte.com/tufte/courses}{\textbf{Presenting
  Data and Information}}, \href{https://www.edwardtufte.com/}{Edward
  Tufte}, Jan.~2018
\item
  \href{https://www.coursera.org/specializations/jhu-data-science}{\textbf{Johns
  Hopkins University/Coursera Data Science Specialization}}, Dec.~2014
  -- Feb.~2016

  \begin{itemize}
  \tightlist
  \item
    \href{https://www.coursera.org/learn/data-products}{Developing Data
    Products}
    (\href{https://www.coursera.org/account/accomplishments/verify/P3NBJ33AUGFA}{certificate}),
    Jan.~- Feb.~2016
  \item
    \href{https://www.coursera.org/learn/practical-machine-learning}{Practical
    Machine Learning}
    (\href{https://www.coursera.org/account/accomplishments/verify/V5JALUANX9}{certificate}),
    Dec.~2015
  \item
    \href{https://www.coursera.org/learn/regression-models}{Regression
    Models}
    (\href{https://www.coursera.org/account/accomplishments/verify/RktajSKCv3TVVW6K}{certificate}),
    Nov.~2015
  \item
    \href{https://www.coursera.org/learn/statistical-inference}{Statistical
    Inference}
    (\href{https://www.coursera.org/account/accomplishments/verify/dKFwKqHyNVTtBrMG}{certificate}),
    Jul.~2015
  \item
    \href{https://www.coursera.org/learn/reproducible-research}{Reproducible
    Research}
    (\href{https://www.coursera.org/account/accomplishments/verify/wmbjtzRmmVHmrk7N}{certificate}),
    May 2015
  \item
    \href{https://www.coursera.org/learn/exploratory-data-analysis}{Exploratory
    Data Analysis}
    (\href{https://www.coursera.org/account/accomplishments/verify/kpyZNcQJACM4WzzR}{certificate}),
    Apr.~2015
  \item
    \href{https://www.coursera.org/learn/data-cleaning}{Getting and
    Cleaning Data}
    (\href{https://www.coursera.org/account/accomplishments/verify/vxDVEmY9gmYk2Ntz}{certificate}),
    Feb.~2015
  \item
    \href{https://www.coursera.org/learn/r-programming}{R Programming}
    (\href{https://www.coursera.org/account/accomplishments/verify/4DfTDCffUhusWqzz}{certificate}),
    Jan.~2015
  \item
    \href{https://www.coursera.org/learn/data-scientists-tools}{The Data
    Scientist's Tool Box}
    (\href{https://www.coursera.org/account/accomplishments/verify/sxwMGDwRKmZHxL6M}{certificate}),
    Dec.~2014
  \end{itemize}
\item
  \href{https://www.onlc.com/outline.asp?ccode=waci07}{\textbf{Access
  2007 Introduction}}, \href{https://www.onlc.com/}{ONLC Training
  Centers}, Dec.~2011
\item
  \href{https://web.archive.org/web/20060717222143/http://www.sas.com/events/dmconf/emiw.html}{\textbf{Introduction
  to Data Mining and SAS Enterprise Miner}},
  \href{https://web.archive.org/web/20060824073228/http://www.sas.com/events/dmconf/}{M2006}
  Pre-Conference Training, \href{https://www.sas.com/}{SAS Institute},
  Oct.~2006
\item
  \href{https://asq.org/courses/outlines/quality-audits.html}{\textbf{Quality
  Audits for Improved Performance}},
  \href{https://www.asq.org/}{American Society for Quality}, Jun.~2006
\item
  \href{https://support.sas.com/edu/schedules.html?ctry=us\&id=2588}{\textbf{SAS
  Programming 1: Essentials}}, \href{https://www.sas.com/}{SAS
  Institute}, 2006
\item
  \href{https://www.strategyex.com/explore-our-courses/project-management/project-leadership-management-and-communications}{\textbf{Project
  Leadership, Management, and Communications}},
  \href{https://www.strategyex.com/}{ESI International}, Mar.~2005
\end{itemize}

\hypertarget{certifications}{%
\subsection{Certifications}\label{certifications}}

\begin{itemize}
\tightlist
\item
  \href{https://web.archive.org/web/20170830020228/http://conference.tableausoftware.com/2012/files/TC_StudyGuide.pdf}{\textbf{Tableau
  Desktop 7 Core Certification}},
  \href{https://www.tableau.com/}{Tableau Software}, Nov.~2012
\item
  \href{https://engineers.texas.gov/lic_eit_exinfo.htm}{\textbf{Engineer-in-Training}},
  \href{https://engineers.texas.gov/}{Texas Board of Professional
  Engineers}, Mar.~2012 -- Mar.~2020
\end{itemize}

\hypertarget{presentations}{%
\subsection{Presentations}\label{presentations}}

\begin{enumerate}
\def\labelenumi{\arabic{enumi}.}
\tightlist
\item
  ``\href{https://stevemyles.site/blog/2012/09/09/storytelling-for-engineers/}{\textbf{Storytelling
  for Engineers}}'' by \textbf{Steven Myles}.
  \href{https://www.uh.edu/}{University of Houston}
  \href{https://www.egr.uh.edu/}{Cullen College of Engineering}
  \href{http://promes.egr.uh.edu/}{PROMES}
  \href{https://stevemyles.site/blog/2012/09/09/uh-maximizing-your-power-weekend/}{Maximizing
  Your Power Weekend 2012}, 7--8 September 2012
\item
  ``\textbf{\href{https://www.egr.uh.edu/camps}{University of Houston
  Engineering Summer Camp} - Young Engineers Panel Discussion},''
  \href{https://www.hp.com/}{Hewlett-Packard Company}, 21 June 2012
\item
  ``\href{https://stevemyles.site/blog/2008/02/29/projecting-outsourced-contact-center-agent-availability/}{\textbf{Projecting
  Outsourced Contact Center Agent Availability}},'' by \textbf{Steven
  Myles}, Viroj Buraparate, and Sunil Kumar G.
  \href{https://www.upenn.edu/}{University of Pennsylvania}
  \href{https://www.wharton.upenn.edu/}{Wharton}
  \href{https://fic.wharton.upenn.edu/fic/}{Financial Institutions
  Center}
  \href{https://web.archive.org/web/20100623190502/http://fic.wharton.upenn.edu/fic/call\%20center\%2008/agenda.htm}{Contact
  Center Forum 2008}, 28--29 February 2008
\item
  ``\href{https://stevemyles.site/blog/2007/10/30/informs-2007-presentations/}{\textbf{Forecasting
  and Planning Diagnostic Techniques for Service Operations}},'' by
  \textbf{Steven Myles}, Viroj Buraparate, and Atul Dhawan.
  \href{https://web.archive.org/web/20140731003202/http://meetings2.informs.org/Seattle07/}{INFORMS
  2007}, 4--7 November 2007
\item
  ``\href{https://stevemyles.site/blog/2007/10/30/informs-2007-presentations/}{\textbf{Inventory
  Control for Automated Drug Dispensing Machines: A Service Level
  Policy}},'' by \href{https://ise.utk.edu/people/john-e-kobza/}{John E.
  Kobza}, \textbf{Steven Myles}, Sean Dunagan, Garrett Heath, and Surya
  D. Liman.
  \href{https://web.archive.org/web/20140731003202/http://meetings2.informs.org/Seattle07/}{INFORMS
  2007}, 4--7 November 2007
\item
  ``\href{https://stevemyles.site/blog/2005/11/11/informs-2005-presentations/}{\textbf{Optimization
  Strategies for Resolving Inventory Problems in Customer Service Repair
  Centers}},'' by \textbf{Steven Myles}, Viroj Buraparate, and Terrell
  Thruston.
  \href{https://web.archive.org/web/20170524053146/http://meetings2.informs.org/NO2005/}{INFORMS
  2005}, 13--16 November 2005
\item
  ``\href{https://stevemyles.site/blog/2005/11/11/informs-2005-presentations/}{\textbf{Optimal
  Call Center Capacity Allocation Model}},'' by Will Lin, Atul Dhawan,
  \textbf{Steven Myles}, and
  \href{https://engineering.wayne.edu/profile/saravanan.venkatachalam/}{Saravanan
  Venkatachalam}.
  \href{https://web.archive.org/web/20170524053146/http://meetings2.informs.org/NO2005/}{INFORMS
  2005}, 13--16 November 2005
\end{enumerate}

\hypertarget{software}{%
\subsection{Software}\label{software}}

\begin{itemize}
\tightlist
\item
  \href{https://steve.mylesandmyles.info/projects/mls-junk-generator/}{\textbf{MLS
  Junk Generator}}, \href{https://stevemyles.site/mlsjunkgen/}{R
  package} (available
  \href{https://cran.r-project.org/web/packages/mlsjunkgen/}{on CRAN}
  and \href{https://github.com/scumdogsteev/mlsjunkgen}{GitHub}) and
  \href{https://github.com/scumdogsteev/mls-junk-generator}{Excel/VBA}
  pseudo-random number generator, Aug.~2015 (R package),
  Jul.~2012/Jan.~2015 (VBA implementation)
\item
  \href{https://stevemyles.site/phonenumber/}{\textbf{phonenumber}}, R
  package (available
  \href{https://cran.r-project.org/web/packages/phonenumber/}{on CRAN}
  and \href{https://github.com/scumdogsteev/phonenumber}{GitHub}) that
  converts letters to numbers and back as on a telephone's keypad,
  Jul.~2015
\item
  \href{https://steve.mylesandmyles.info/projects/epc-helper/}{\textbf{ePubCheck
  Helper}}, batch file that facilitates running
  \href{https://github.com/IDPF/epubcheck}{ePubCheck} in Windows to
  validate an EPUB document, Sep.~2013
\end{itemize}

\hypertarget{selected-additional-experience}{%
\subsection{Selected Additional
Experience}\label{selected-additional-experience}}

\textbf{Host/Co-host}, \href{https://www.ktxtfm.org/raider/}{KTXT-FM},
\href{https://www.ttu.edu/}{Texas Tech University}, Lubbock, TX,
Aug.~2002 -- May 2004

\begin{itemize}
\tightlist
\item
  Hosted/co-hosted
  ``\href{http://steve.mylesandmyles.info/projects/domestics/}{Domestics},''
  a radio program featuring local (Lubbock and Texas) music

  \begin{itemize}
  \tightlist
  \item
    Co-host, Jan.~-- May 2004, Aug.~-- Oct.~2003, Aug.~2002 -- May 2003
  \item
    Host, May -- Aug.~2003, Oct.~-- Dec.~2003
  \end{itemize}
\item
  Featured local artists and promoted KTXT-sponsored activities on
  campus and in the Lubbock area
\item
  Worked additional shifts at the radio station, providing news and
  entertainment to the listening audience
\end{itemize}

\textbf{Music Department Manager},
\href{https://en.wikipedia.org/wiki/Hastings_Entertainment}{Hastings
Entertainment}, Lubbock, TX, Aug.~2001 -- Apr.~2002

\begin{itemize}
\tightlist
\item
  Managed the Music Department; yearly sales revenue estimated to be
  around \$1,000,000.
\item
  Supervised, trained, and delegated customer service, sales, and
  department-related tasks to six Music Department Associates.
\item
  Collaborated with store and district management to establish sales
  objectives.\\
  Met or exceeded these objectives.
\item
  Provided customer service and ensured compliance with corporate
  merchandising policies.
\end{itemize}

\hypertarget{service-positions-and-activities}{%
\subsection{Service Positions and
Activities}\label{service-positions-and-activities}}

\textbf{Board Member},
\href{https://www.depts.ttu.edu/imse/alumni/iab/index.php}{Industrial,
Manufacturing, and Systems Engineering Industrial Advisory Board},
\href{https://www.depts.ttu.edu/imse/}{Department of Industrial,
Manufacturing \& Systems Engineering}, \href{https://www.ttu.edu/}{Texas
Tech University}, Jun.~2020 -- present

\begin{itemize}
\tightlist
\item
  Provide curriculum and other feedback to the TTU IMSE department
  faculty
\item
  Conduct mock interviews with IMSE students
\end{itemize}

\textbf{Fundraiser}, \href{https://www.houstonfoodbank.org/}{Houston
Food Bank}, Jan.~2018

\begin{itemize}
\tightlist
\item
  Raised more than \$1,000 by running the Aramco Houston Half Marathon
  (with Elizabeth Myles).
\end{itemize}

\textbf{Board Member} and \textbf{Chair of the Alumni Feedback
Committee}, \href{http://www.ttuyoungguns.com/}{Young Guns Texas Tech
Young Engineering Alumni}, Mar.~2014 -- Dec.~2018

\begin{itemize}
\tightlist
\item
  Plan for, develop, and coordinate delivery of an alumni feedback
  survey
\item
  Plan and conduct monthly committee meetings, devising ways to gather
  alumni feedback for the \href{https://www.depts.ttu.edu/coe/}{Whitacre
  College of Engineering (WCOE)}
\item
  Participate in Board decision-making, including group expansion to
  additional cities
\item
  Helped organize the Austin group including planning group meetups and
  coordination with the Board and the WCOE in terms of dates, locations,
  etc.
\end{itemize}

\textbf{Group Member}, \href{http://www.ttuyoungguns.com/}{Young Guns
Texas Tech Young Engineering Alumni}, Jun.~2012 -- Feb.~2014

\begin{itemize}
\tightlist
\item
  Created, delivered, and analyzed a survey of recent alumni that was
  presented to the Texas Tech University
  \href{https://www.depts.ttu.edu/coe/}{Whitacre College of Engineering}
  in order to allow it to better understand alumni satisfaction and the
  quality of its programs relative to other engineering institutions
  (February--April 2013).
\end{itemize}

\textbf{Fundraiser}, \href{https://www.lls.org/}{Leukemia \& Lymphoma
Society}, Jan.~2013

\begin{itemize}
\tightlist
\item
  Raised more than \$2,500 by running the Chevron Houston Marathon (with
  Elizabeth Myles).
\end{itemize}

\textbf{Fundraiser}, \href{https://www.acs.org/}{American Cancer
Society}, Jan.~2008, Jan.~2006

\begin{itemize}
\tightlist
\item
  2008 -- Raised \$1,800 by running the Chevron Houston Marathon (with
  Elizabeth Myles).
\item
  2006 -- Raised \$500 by running the Aramco Houston Half Marathon.
\end{itemize}

\textbf{Student Mentor}, \href{https://www.iise.org/}{Institute of
Industrial Engineers}, May 2005 -- May 2006

\begin{itemize}
\tightlist
\item
  Mentored an undergraduate industrial engineering student, including
  discussions about career paths and graduate programs.
\end{itemize}

\textbf{External Vice President},
\href{https://ttu.campuslabs.com/engage/organization/ttuiise}{Texas Tech
University Chapter}, \href{https://www.iise.org/}{Institute of
Industrial Engineers}, Aug.~2001 -- May 2002

\begin{itemize}
\tightlist
\item
  Planned and coordinated annual trip, including logistics and
  scheduling, for 20 students to visit three companies' manufacturing
  facilities.
\end{itemize}

\textbf{President}, \href{https://alphapimu.com/region-6/}{Texas Tech
University Chapter}, \href{https://alphapimu.com/}{Alpha Pi Mu},
Aug.~2001 -- May 2002

\begin{itemize}
\tightlist
\item
  Presided over meetings and planned service projects.
\end{itemize}

\hypertarget{awards-and-honors}{%
\subsection{Awards and Honors}\label{awards-and-honors}}

\begin{itemize}
\tightlist
\item
  \textbf{HP Personal Systems Commercial System \& Cost Management
  Award}, May 2020
\item
  \textbf{HP Personal Systems Commercial System \& Cost Management Clean
  Backyard Award}, Nov.~2018
\item
  \href{https://www.betagammasigma.org/}{\textbf{Beta Gamma Sigma}},
  Business Honor Society, Mar.~2013
\item
  \textbf{HP Global Customer Support Operations Excellence Award}
  (shared with Dennis K. Abraham), Jun.~2009
\item
  \href{http://www.order-of-the-engineer.org/}{\textbf{Order of the
  Engineer}}, May 2002
\item
  \textbf{Texas Tech University College of Engineering Honorary
  Engineering Scholar}, Mar.~2002
\item
  \href{https://www.gammabetaphi.org/}{\textbf{Gamma Beta Phi}}, Honor
  Society, Feb.~2000
\item
  \href{https://www.goldenkey.org/}{\textbf{Golden Key International
  Honour Society}}, Nov.~1999
\item
  \href{https://alphapimu.com/}{\textbf{Alpha Pi Mu}}, Industrial
  Engineering Honor Society, Oct.~1999
\item
  \href{http://www.kappamuepsilon.org/}{\textbf{Kappa Mu Epsilon}},
  Mathematics Honor Society, Apr.~1999
\item
  \href{https://www.pideltaphi.org/}{\textbf{Pi Delta Phi}}, French
  Honor Society, Apr.~1999
\item
  \href{https://www.tbp.org/}{\textbf{Tau Beta Pi}}, Engineering Honor
  Society, Mar.~1999
\item
  \href{https://www.depts.ttu.edu/scholarships/incFreshman.php}{\textbf{Texas
  Tech University Presidential Endowed Scholarship}} Recipient,
  Aug.~1997 -- May 2002
\item
  \href{http://www.eaglescout.org/}{\textbf{Eagle Scout}}, Troop 543,
  Lubbock, TX, Sep.~1994
\end{itemize}

\end{document}