KeepKey BTC accounts not detected and automatically for BTC segwit balances

[purelycrickets]

Overview

Currently in production, with a clear cache, when connecting a KeepKey with a Segwit balance only in Account 0, we do not detect the balance and require the user to manually add their BTC address.

References and additional details

I was able to get balances to load initially for a personal KeepKey with a higher BTC balance (Segwit Native) on initial load with a clear cache, but could not get the same results for my test KK that only has BTC in a segwit address.

Jam of no BTC account detection even though there is a BTC balance: https://jam.dev/c/f034e8b5-3ea1-48e9-b8d0-0e8baf1eec78

A user in this situation could think they have lost their BTC, panic, and not know how to toggle their accounts in manage account to reveal them.

Acceptance Criteria

KeepKey accounts with balances are detected for all supported chains without the need to manually add them.

Need By Date

No response

Screenshots/Mockups

No response

Estimated effort

No response

[purelycrickets]

Getting more reports from users about this issue blocking them from seeing their balances.

[purelycrickets]

This is now appearing to also affect other UTXO chains like DOGE and LTC.

[NeOMakinG]

I did try to reproduce multiple times using:

• An already existing wallet
• A fresh new wallet
• With Segwit
• With Segwit native
• With wallet with another tx history already existing

I'm struggling to reproduce... If you have any other interesting informations to share, I feel stuck now :/