Error during LWC component connect phase: [Invalid Element]

[carlos-abrantes]

Some chats show the error message below, and chat visitor can't see the agent messages,

Any idea what can be causing this issue?

Object { component: "c:chatMessage", componentStack: "[embeddedService:sidebar] > [embeddedService:liveAgentStateChatMessage] > [aura:component] > [aura:if] > [aura:if] > [aura:html] > [aura:html] > [aura:if] > [aura:if] > [aura:html] > [aura:html] > [aura:expression] > [aura:expression] > [aura:expression] > [aura:expression] > [c:chatMessage] > [lightning:formattedRichText]", action: null, name: "Error", message: "Error during LWC component connect phase: [Invalid Element]", Af: (73) […], Bf: "_o()@https://static.lightning.force.com/eu20/auraFW/javascript/xxxxx/aura_prod.js:10:24957\nset()@https://static.lightning.force.com/eu20/auraFW/javascript/xxxxxx/aura_prod.js:10:25075\ncreate/</<(), severity: undefined, handled: false, reported: false, … }

[shunkosa]

@carlos-abrantes Sorry for the delay! Looks rich text components is wrong. Can you share the related bot dialog?