Home Assistant Tells me No Devices #234
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Enable debug logging and l need the entry that looks like: |
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i found it 2024-06-29 18:07:25.669 DEBUG (MainThread) [custom_components.panasonic_cc.pcomfortcloud.panasonicsession] Starting Session |
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What type of devices is it, because that api call doesn't return any... |
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Panasonic CS-TZ25WKEW Panasonic CS-TZ35WKEW |
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And the credentials you entered in HA have access to them? |
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for sure i have this two air cons in my CC account and can access them over the app i had my air cons working with your plugin the last 2 years --> it suddenly stopped after updates on your component and HA side |
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The problem is most likely on the Panasonic side... try renaming your group in the app, restart HA and look for the |
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i tried this My House but no success |
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So you renamed the group in the app to something else, but the log entry still said 'My House'? |
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i made a new group - restartet home assistant Name of the Group is Home and when i want to login to the integrations it gives me that again 2024-06-29 20:38:22.126 DEBUG (MainThread) [custom_components.panasonic_cc.pcomfortcloud.panasonicsession] GET url: https://accsmart.panasonic.com/device/group, response: {"uiFlg":false,"groupCount":1,"groupList":[{"groupId":348643,"groupName":"My House","pairingList":[],"deviceList":[]}]} |
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Have you set-up a separate account that does not have access to your devices? Try confirming that you are using the same login for HA and the app and seeing the same in the app with the same login. |
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Hi all, Don't know if this is related or whether I should pile in on another thread, but after the fix over a week ago, the integration went down again this morning. I have since updated to v1.0.56 and tried removing and adding the integration from scratch, however I consistently get the following message through HA... Any assistance would be appreciated. |
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@Master-Atreides not related. there are other issues for that. |
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Ok. Thanks. I'll try and find the right thread.
Kindly, Shannon
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Subject: Re: [sockless-coding/panasonic_cc] Home Assistant Tells me No Devices (Issue #234)
@Master-Atreides<https://github.com/Master-Atreides> not related. there are other issues for that.
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Hi,
Deleting and reconnecting doesn't change anything |
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yeah - i still have the problem |
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here a log with "Error in get_device" 2024-07-02 15:20:46.311 DEBUG (MainThread) [custom_components.panasonic_cc.pcomfortcloud.panasonicsession] Starting Session and here after the change from the groupname: custom_components.panasonic_cc.pcomfortcloud.exceptions.ResponseError: (get_device: Expected status code 200, received: 500: {"code":5005,"message":"Adapter Communication error"} |
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@asatron1 is your HVAC still working in the panasonic app? |
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@heldchen |
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I think @sockless-coding will have to add some debug logging to |
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@Csejka create a new Panasonic user and grant it access to your HVAC, then try using that user in HA. Panasonic isn't returning any information for your user. |
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hi there i reseted the air cons and then connected both to the main user and then to the second user - now it works best beni |
I have the same issue |
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Same here, none of the advices above makes the least difference. Comfort Cloud have never been a marvel of reliability, but now it’s simply just silly - it does not work. |
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@Segran if it has been working before, please enable debug logging and reload the integration and give me the logs, and I'll take a look. Though the Panasonic servers have had their fair share of issues lately... |
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Sure, have debugging enabled - but where the heck is the log-file? Have 2MFA and a working account with Panasonic Cloud, their app works just fine.
I guess Panansonic - just as Audi Connect and Husqvarna - don’t approve of HA accessing their API...
… 18 sep. 2024 kl. 21:04 skrev Jimmy Everling ***@***.***>:
@Segran <https://github.com/Segran> if it has been working before, please enable debug logging and reload the integration and give me the logs, and I'll take a look. Though the Panasonic servers have had their fair share of issues lately...
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@Segran under System / Logs there's a Load Full Logs button it will show you the whole log. |
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OK, here is the relevant line:
Felet härrör från en anpassad integration.
Logger: custom_components.panasonic_cc.pcomfortcloud.helpers
Källa: custom_components/panasonic_cc/pcomfortcloud/helpers.py:27
integration: Panasonic Comfort Cloud (dokumentation, ärenden)
Inträffade först: 19 september 2024 01:09:00 (1 händelser)
Senast loggade: 19 september 2024 01:09:00
Error in get_device Expected status code '200' but received '500' Response body: {"code":5005,"message":"Adapter Communication error”}
I don’t understand why it Adapter Communication Error, the WiFi adapter is working just fine with the Panasonic Cloud app.
’Best Regards,
Göram A
… 19 sep. 2024 kl. 10:04 skrev Jimmy Everling ***@***.***>:
@Segran <https://github.com/Segran> under System / Logs there's a Load Full Logs button it will show you the whole log.
Easiest is you reload the integration and then head over to the logs, the last entries few entries containing custom_components.panasonic_cc is the only thing I need.
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I think the App hides the 5005 error and presents cached data until it gets a correct response. |
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Yes, the device is registered but it doesn’t give any entities. That’s my problem…..Skickat från min iPad20 sep. 2024 kl. 19:57 skrev Jimmy Everling ***@***.***>:
I think the App hides the 5005 error and presents cached data until it gets a correct response.
Though that error you included was listed once and was triggered at 01:09...
that also indicates that there is at least one Panasonic device registered in HA.
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@Segran Ok, then I need the debug logs: |
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… 20 sep. 2024 kl. 20:26 skrev Jimmy Everling ***@***.***>:
@Segran <https://github.com/Segran> Ok, then I need the debug logs:
On the integration page:
image.png (view on web) <https://github.com/user-attachments/assets/5b56883f-2e36-4184-9fe4-b09864d60014>
Navigate to System Logs:
image.png (view on web) <https://github.com/user-attachments/assets/923fc334-9730-48c2-bc14-b266d4f7cb48>
Click Load full logs and scroll down
And look for something similar to this:
2024-09-20 20:19:49.199 DEBUG (MainThread) [custom_components.panasonic_cc.pcomfortcloud.panasonicsession] Starting Session
2024-09-20 20:19:49.202 DEBUG (MainThread) [custom_components.panasonic_cc.pcomfortcloud.panasonicsettings] Loaded settings from '/root/.panasonic-settings'
2024-09-20 20:19:49.203 DEBUG (MainThread) [custom_components.panasonic_cc.pcomfortcloud.panasonicsession] Access token is valid
2024-09-20 20:19:49.548 DEBUG (MainThread) [custom_components.panasonic_cc.pcomfortcloud.panasonicsession] GET url: https://accsmart.panasonic.com/device/group, response: {"uiFlg":false,"groupCount":1,"groupList":[{"groupId":26389,"groupName":"My House","pairingList":[],"deviceList":[{"deviceGuid":"[REDACTED]","deviceType":"3","deviceName":"Living Room","permission":2,"temperatureUnit":0,"summerHouse":2,"nanoeStandAlone":true,"autoMode":true,"modeAvlList":{"autoMode":1},"parameters":{"operate":0,"operationMode":3,"temperatureSet":21,"fanSpeed":0,"fanAutoMode":1,"airSwingLR":5,"airSwingUD":3,"ecoFunctionData":0,"ecoMode":0,"ecoNavi":0,"nanoe":1,"iAuto":0,"airDirection":0,"lastSettingMode":0},"deviceModuleNumber":"CS-HZ25UKE","deviceHashGuid":"[REDACTED]","modelVersion":1,"coordinableFlg":false}]}]}
2024-09-20 20:19:49.548 INFO (MainThread) [custom_components.panasonic_cc] Got 1 devices
2024-09-20 20:19:51.605 DEBUG (MainThread) [custom_components.panasonic_cc.pcomfortcloud.panasonicsession] GET url: https://accsmart.panasonic.com/deviceStatus/[REDACTED]13394, response: {"timestamp":1726856391464,"permission":2,"summerHouse":2,"iAutoX":false,"nanoe":true,"nanoeStandAlone":true,"autoMode":true,"heatMode":true,"fanMode":true,"dryMode":true,"coolMode":true,"ecoNavi":false,"powerfulMode":true,"quietMode":true,"airSwingLR":true,"autoSwingUD":false,"ecoFunction":0,"temperatureUnit":0,"modeAvlList":{"autoMode":1},"nanoeList":{"visualizationShow":0},"clothesDrying":false,"insideCleaning":false,"fireplace":false,"pairedFlg":false,"parameters":{"ecoFunctionData":0,"insideCleaning":0,"fireplace":0,"lastSettingMode":0,"operate":0,"operationMode":3,"temperatureSet":21,"fanSpeed":0,"fanAutoMode":1,"airSwingLR":5,"airSwingUD":3,"ecoMode":0,"ecoNavi":0,"nanoe":1,"iAuto":0,"airDirection":0,"insideTemperature":24,"outTemperature":13,"airQuality":0},"deviceNanoe":1}
2024-09-20 20:19:51.605 DEBUG (MainThread) [custom_components.panasonic_cc.pcomfortcloud.panasonicdevice] Loading device parameters, has data: True
2024-09-20 20:19:51.605 DEBUG (MainThread) [custom_components.panasonic_cc.coordinator] Living Room Device features
Nanoe: True
Eco Navi: False
AI Eco: False
2024-09-20 20:19:51.605 DEBUG (MainThread) [custom_components.panasonic_cc.coordinator] Finished fetching Panasonic Device Coordinator data in 2.057 seconds (success: True)
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@Segran What heat pump do you have? |
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@Segran give 2024.9.0 a try |
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I hase a CZ-CS35TKE and CS-TACG1 Wifi adapter.
2024.9.0 made a heck of a difference! I now have a bunch of entities that I have never seen before!
Thanks!
… 21 sep. 2024 kl. 10:46 skrev Jimmy Everling ***@***.***>:
@Segran <https://github.com/Segran> give 2024.9.0 a try
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For some obscure reason I'm listed as "owner" of this sw. maybe you can correct that as well? |
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@Segran what do you mean listed as "owner"? |
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I got an automated (?) mail from GitHub after I issued a question that asked me ”to have a look at the issue since you are the code owner”.Skickat från min iPad24 sep. 2024 kl. 07:19 skrev Jimmy Everling ***@***.***>:
@Segran what do you mean listed as "owner"?
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Might have been because I referenced this issue in another one... |
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Hi Latest version installed and "No devices" problem showed up logs:
Any suggestion what is the problem and how to fix it? |
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Hey there. Firstly, thanks for this integration. I used it some times ago. I'm deploying a new HA, and want to integrate my HeatPump, but I got the Here is the debug log: {"deviceGuid": "B736809204", "deviceType": "2", "deviceName": "PAC MJ", "connectionStatus": 0, "operationMode": 1, "zoneStatus": [{"zoneId": 1, "operationStatus": 1, "temperature": 0}, {"zoneId": 2}], "tankStatus": {"operationStatus": 1, "temperature": 50}}
Submit this log to https://github.com/sockless-coding/panasonic_cc/issues/310
2024-11-11 10:50:18.979 WARNING (MainThread) [custom_components.panasonic_cc.pcomfortcloud.apiclient] Failed to get aquarea device info for B736809204
Submit this log to https://github.com/sockless-coding/panasonic_cc/issues/310
Traceback (most recent call last):
File "/config/custom_components/panasonic_cc/pcomfortcloud/apiclient.py", line 124, in check_aquarea
aqua_device = await self.get_aquarea_device(device)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/config/custom_components/panasonic_cc/pcomfortcloud/apiclient.py", line 189, in get_aquarea_device
device_id = id_response.cookies.get("selectedDeviceId").value
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
AttributeError: 'NoneType' object has no attribute 'value'Do you have any ideas why ? |
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Looks like you have Aquarea devices, they are not controllable from the comfort cloud API. |
Hi there,
after Updating my Home Assistant and all Plugins to the newest Version and also Adding 2FA to my Panasonic Comfort Cloud i cant get the plugin back working again.
When i try to login to my Account within the Plugin it tells me No Devices Found - In the Comfort Cloud App i have my 2 Air Conditions inside.
Can anybody help me ?
Best Beni
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