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SoftLayer API Error in voidCancelService #22

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mnnmountain opened this issue May 31, 2016 · 0 comments
Open

SoftLayer API Error in voidCancelService #22

mnnmountain opened this issue May 31, 2016 · 0 comments

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@mnnmountain
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SoftLayer_Billing_Item.voidCancelService() generates exception for various type of products

  • For virtual server/baremetal server, it gives error "The ticket was closed automatically as the cancellation was approved and set to cancel on the

anniversary date. Once more, in order to cancel these type of cancellations you would need to contact us

or our sales team."

  • for network product such as IP SecVPN, it gives error such as "There was an error querying the SoftLayer

API: Cannot void cancellation for this service through the API.".

The "SoftLayer_Billing_Item-> cancellationDate attribute value is set to empty even after these exceptions, then allows to call cancelService() to be make.

Can you please fix the API to not have any exception when call voidCancelService() to void the previous anniversary cancellation ?

Please also see SoftLayer internal ticket # 28969547 with sample php file used.

Thanks.

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