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SoftLayer_Billing_Item.voidCancelService() generates exception for various type of products
For virtual server/baremetal server, it gives error "The ticket was closed automatically as the cancellation was approved and set to cancel on the
anniversary date. Once more, in order to cancel these type of cancellations you would need to contact us
or our sales team."
for network product such as IP SecVPN, it gives error such as "There was an error querying the SoftLayer
API: Cannot void cancellation for this service through the API.".
The "SoftLayer_Billing_Item-> cancellationDate attribute value is set to empty even after these exceptions, then allows to call cancelService() to be make.
Can you please fix the API to not have any exception when call voidCancelService() to void the previous anniversary cancellation ?
Please also see SoftLayer internal ticket # 28969547 with sample php file used.
Thanks.
The text was updated successfully, but these errors were encountered:
SoftLayer_Billing_Item.voidCancelService() generates exception for various type of products
anniversary date. Once more, in order to cancel these type of cancellations you would need to contact us
or our sales team."
API: Cannot void cancellation for this service through the API.".
The "SoftLayer_Billing_Item-> cancellationDate attribute value is set to empty even after these exceptions, then allows to call cancelService() to be make.
Can you please fix the API to not have any exception when call voidCancelService() to void the previous anniversary cancellation ?
Please also see SoftLayer internal ticket # 28969547 with sample php file used.
Thanks.
The text was updated successfully, but these errors were encountered: