Consider adding a slash command, in addition to or instead of a user

[sohail-surge]

Slash commands are omnipresent, as opposed to a bot integration.

[jchesshir]

Don't see how this will help us with #15. I'd rather just upgrade our bot to use a real user's token so that it can initiate a direct message to the user if it senses that the emergency request has come through a channel.

Please elaborate on how this could help us if I'm missing something.

[sohail-surge]

Slash commands have two benefits:

1. They can be used in any channel or DM which is potentially helpful when it comes to an emergency situation.

2. You can automatically make slash command output private or public without worrying about direct messaging. It's worth a look

So to put these two together, whether you are in a channel you could have this interaction:

/911bot emergency @Someone
Is this a real emergency? If so, type /911bot yes <-- visible only to user
/911bot yes
.... emergency info ... <-- visible only to user

So you could do that in a channel, DM or otherwise and you'd have the right information in a private way.

[jchesshir]

Makes sense. I like it!
I would add that this should replace the @ 911-bot entirely, to prevent public disclosure of private information, which inhibits a user's ability to know everyone who has viewed their information.