Convert Cart To Order takes more than 25 seconds to perform

[balanh-development]

Currently every time I convert a cart into an order it takes a lot of time. Ex: CartId: 65d3aace87d07b0012604497
Previously, requests happened very quickly, our server is located in Singapore behind cloudflare. I think this is not a geographical issue, the API update order response is at an acceptable level of 1~2s. Webhooks when creating orders also respond very quickly. Any help is much appreciated.

[logeshswell]

1. Do you use real-time order webhooks?
   If it takes a significant time to respond 200, then the cart conversion would also take the same time in addition.
2. Can you share your store URL to help you debug this issue?
3. Can you share a list of carts for which the issue happened?
   It would be very helpful if you can share the API response time for the affected carts from the Network tab in the browser.

[ericingram]

You can also look Developer > Console > Logs to see the request time on Swell's end. I'm not sure if we are effectively logging the time for real-time webhooks yet but it does log related webhooks and soon app event hooks, which will more fully explain why a request takes a certain amount of time.

[balanh-development]

Hi @logeshswell , @ericingram , our team built gateway for swell, we monitored every request from our clients to swell server, here some detail

PUT /carts/661a7973d321b30012078dee HTTP/1.1" 200 2486
POST /orders HTTP/1.1" 200 2947
PUT /orders/661a7988c9f4750012f0def2 HTTP/1.1" 200 3084
GET /accounts/64d7718f2a141f0011c2836e HTTP/1.1" 200 893
GET /promotions?where%5Bactive%5D%5B$eq%5D=true&sort=date_created+asc HTTP/1.1" 200 3801

"GET /orders/661a8512588bb400124688f4?include%5Bpayments%5D%5Burl%5D=payments&include%5Bpayments%5D%5Bparams%5D%5Border_id%5D=id&include%5Bpayments%5D%5Bdata%5D%5Blimit%5D=100 HTTP/1.1" 200 3144

Flow received carts -> register account -> update account-id to carts (1st call), convert carts to orders (2nd call), last update orders some addons info (3rd call)

Even, the get order api takes up to 3 seconds to execute

Api releated to carts, orders, promotions always takes more than 3, 4s to execute

[logeshswell]

Even, the get order api takes up to 3 seconds to execute

GET /orders/661a8512588bb400124688f4?expand=payments should work comparatively better.

[logeshswell]

I will take a look at the rest of the requests that you shared and will update you if I get some updates.

[logeshswell]

@balanh-development From when did you notice this issue?

[logeshswell]

Do you experience the slow response time for order conversion always or when there's a higher traffic?

[logeshswell]

@balanh-development You mentioned that order conversion takes >25s in the GD title. But, all your shared logs show 3-4s, which is common as the requests might be throttled for non-enterprise clients, when there's a larger request traffic.

https://www.swell.is/help/faqs/pricing#what-does-fair-use-api-access-mean

[logeshswell]

I tried the above CURL request and it is returning error in real quick.
Please find the logs below:

$ curl -vs https://api.swell.store/orders -u store_id:secret_key -d cart_id=661f96e76c03aa0012a9e722
*   Trying 54.241.223.90:443...
* Connected to api.swell.store (54.241.223.90) port 443
* Server auth using Basic with user 'store_id'
> POST /orders HTTP/2
> Host: api.swell.store
> Authorization: Basic secret_key
> Content-Length: 32
> 
< HTTP/2 200 
< date: Fri, 19 Apr 2024 07:03:04 GMT
< content-type: application/json
< set-cookie: sticky-session=1713510185.244.26.741840|d6f48b8ace502b671f80228456abd007; Max-Age=3600; Path=/; Secure; HttpOnly
< strict-transport-security: max-age=15724800; includeSubDomains
< 
{"errors":{"cart":{"message":"Khoai Lang Nhật is not currently available","code":"INVALID"}}}

Do you always experience a slow API response for cart conversion?

[logeshswell]

At the same time, I could also see very few logs for which cart conversion requests timed out after 45s, while the rest of them responded very quickly.
Fetching products and stock values from the database caused this significant time delay.
I informed my team about it and will keep you posted once the performance improvement is rolled out for your store.

[balanh-development]

Hi @logeshswell , your admin UI, does show "The product is out of stock"
, I have removed the out of stock product from the cart, you can curl it again.

[logeshswell]

I am getting a different error in real quick.

{"errors":{"cart":{"message":"Bánh Chưng Mặn is not currently available","code":"INVALID"}}}

[balanh-development]

please try again @logeshswell

[balanh-development]

"Do you always experience a slow API response for cart conversion?", yes currently we monitor converting API, it always takes more than 25 seconds to perform.

Here api example, one product in cart (Product is definitely in stock)

curl https://api.swell.store/orders
-u store-id:secret-key
-d cart_id=66223391868a6600122f70a9 \

[logeshswell]

Disabling your webhooks reduces the response time to 10s on an average.
I also noticed that POST /products:stocks request consumes a significant time in your storefront and I am working on improving it.

[balanh-development]

We have the swell test version, no webhook integration, looks like it hasn't changed anything.

[logeshswell]

I was debugging in your live env. Can you check and confirm if your live env is working better?

[logeshswell]

In the meantime, I will take a look at your test env.

[balanh-development]

Hi @logeshswell, no changes yet, I just did the conversion cart, took 35 seconds

/carts/662fcff219dfda00126070ca

[logeshswell]

@balanh-development I raised a request internally to take a look at this issue.
I doubt that it's a performance issue in creating the stock records during the cart conversion.

[logeshswell]

We made some fixes to improve the cart conversion process faster. Can you check and confirm if it's working faster now?