Create Ticket as internal note

[joschi36]

It would be nice If the ticket in Zendesk could be created as an internal note, rather than the public reply. This makes it better to convert the existing ticket to customer communication, without exposing internal information.

See example here: https://swisstxt.zendesk.com/agent/tickets/16795

[gildegoma]

@joschi36 +1, good idea :-)

I'd say this behaviour still could be globally configurable, and we could go for "internal note" by default.

BTW: Tiny PR welcome 😜 (add the public: false to the comment sub-object).

😮 Side note: I see how to create a ticket with a private "description" (i.e. initial comment), but I can't find a way to make it with the Zendesk Web UI. Do you?

[joschi36]

I think you need to enable this feature first in the Zendesk admin settings: https://support.zendesk.com/hc/en-us/community/posts/203409166-Start-a-new-ticket-with-an-Internal-Note