Email signup not working

[alsoknownaslj]

The email signup module on the homepage is no longer communicating info to customer.io. Users who enter their email address will get a success notification by default but there's an error occurring on the backend. Screenshot from local build:

[zuuring]

After testing, appears to be happening due to privacy / tracker blocks from either browsers or extensions enabled. Due to the way customer.io collects emails as a user tracking event, seems like it's going to be difficult to use. https://www.customer.io/docs/sdk/react-native/identify/

One solution would be to replace with a Post query to the customer.io API but looks like they also require it to be a tracking event which might possibly still flag blocks. Maybe worth exploring other email capture solutions?

[alsoknownaslj]

Gotcha -- good to close this with a note that we're exploring other options?

[puppycodes]

I think if the query is blocked we could also simply hide the form with a message, after doing a try / catch that says something like the signup form is blocked by your adblocker but if you would like to signup send an email too : [email protected] and automate that.

[puppycodes]

Gotcha -- good to close this with a note that we're exploring other options?

Let's keep it open until we fix the issue