web/about/terms: clarify that safety email is not for support

Author: wukko

web/i18n/en/about/terms.md

@@ -9,7 +9,8 @@
     sectionId="general"
 />
 
-these terms are applicable only when using the official cobalt instance. in other cases, you may need to contact the hoster for accurate info.
+these terms are applicable only when using the official cobalt instance.
+in other cases, you may need to contact the hoster for accurate info.
 </section>
 
 <section id="saving">
@@ -18,7 +19,10 @@ these terms are applicable only when using the official cobalt instance. in othe
     sectionId="saving"
 />
 
-saving functionality simplifies downloading content from the internet and takes zero liability for what the saved content is used for. processing servers work like advanced proxies and don't ever write any content to disk. everything is handled in RAM and permanently purged once the tunnel is done. we have no downloading logs and can't identify anyone.
+saving functionality simplifies downloading content from the internet and takes zero liability for what the saved content is used for.
+processing servers work like advanced proxies and don't ever write any content to disk.
+everything is handled in RAM and permanently purged once the tunnel is done.
+we have no downloading logs and can't identify anyone.
 
 [you can read more about how tunnels work in our privacy policy.](/about/privacy)
 </section>
@@ -29,7 +33,9 @@ saving functionality simplifies downloading content from the internet and takes
     sectionId="responsibility"
 />
 
-you (end user) are responsible for what you do with our tools, how you use and distribute resulting content. please be mindful when using content of others and always credit original creators. make sure you don't violate any terms or licenses.
+you (end user) are responsible for what you do with our tools, how you use and distribute resulting content.
+please be mindful when using content of others and always credit original creators.
+make sure you don't violate any terms or licenses.
 
 when used in educational purposes, always cite sources and credit original creators.
 
@@ -44,4 +50,7 @@ fair use and credits benefit everyone.
 
 we have no way of detecting abusive behavior automatically, as cobalt is 100% anonymous.
 however, you can report such activities to us and we will do our best to comply manually: [[email protected]](mailto:[email protected])
+
+please note that this email is not intended for user support.
+if you're experiencing issues, contact us via any preferred method on [the support page](/about/community).
 </section>