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keeps 'uploading' file 150mb big but no network activity.. 30m + #25

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aquinox opened this issue Jan 16, 2025 · 3 comments
Open

keeps 'uploading' file 150mb big but no network activity.. 30m + #25

aquinox opened this issue Jan 16, 2025 · 3 comments
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@aquinox
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aquinox commented Jan 16, 2025

Hi, trying to send attachment of 150 mb. It just keeps doing nothing, if I check ethernet activity, no uploading happening..

@tdulcet
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tdulcet commented Jan 16, 2025

Does the compose window still show it as uploading (a spinner in the attachment list)? You should get an error message if it fails. Did you try uploading it again?

If you believe there might be an issue with the extension, can you please go to the Thunderbird menu “≡”, click “🧩 Add-ons and Themes”, “Extensions” on the left, the gear menu “⚙” on top and select “Debug Add-ons”. Then, scroll down that page and next to “FileLink provider for Send” click the “Inspect” button. Lastly, click the “Console” tab (if it is not already selected) on this new window and let me know if there are any errors (in red).

@aquinox
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aquinox commented Jan 16, 2025 via email

@tdulcet tdulcet added the question Further information is requested label Jan 16, 2025
@tdulcet
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tdulcet commented Jan 16, 2025

I don't know what the maximum allowed downloads and days are?

The maximum download and time limit for the public Send instances are listed here. For the default Send instance, it is currently 10 downloads and 3 days respectively. If you go over those limits, the upload would of course fail.

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