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Unsubscribe: how to kill email anxiety, avoid distractions, and get real work done

by Jocelyn K. Glei

A guide to spend more time on meaningful work and less on email.


Email: A Love-Hate Relationship


Part One: Psychology

Questioning Our Email Habits

The Rat Brain: Why Email Is So Addictive

The Progress Paradox: Why Inbox Zero Is Irresistible

The Negativity Bias: Why Our Words Betray Us

The Rule of Reciprocity: Why Inbox Overload Gives Us a Guilt Complex

The Asker's Advantage: Why We Can't Just Say No


Part Two: Strategy

The Physics of Email

WTF Are You Trying to Accomplish Anyway?

Who Are the People That Matter?

Crafting a Daily Email Routine

Processing Your Inbox with Poise

Finessing the Follow-Up

Dealing with Unwanted Inquiries


Part Three: Style

Don't Assume They're Paying Attention

Considering Your Audience

Being Concise & Actionable

Being Friendly & Persuasive

Not Being an Idiot


Part Four: Superpowers

Why Email Is the Ultimate Pop Quiz


Extra Credit: Cheat Sheets

Everyday Email Scripts

Advanced Email Scripts

Apps, Extensions & Other Email Resources


Acknowledgements

Notes