diff --git a/editor.planx.uk/src/pages/OfflinePage.tsx b/editor.planx.uk/src/pages/OfflinePage.tsx
index ede316160b..7ffcc9c85c 100644
--- a/editor.planx.uk/src/pages/OfflinePage.tsx
+++ b/editor.planx.uk/src/pages/OfflinePage.tsx
@@ -5,7 +5,12 @@ import React from "react";
 export const OfflinePage: React.FC = () => (
   <StatusPage bannerHeading="Offline">
     <Typography variant="body2">
-      This service is not currently available. Please check back later.
+      This service is not currently available to new applicants. Please check
+      back later.
+    </Typography>
+    <Typography variant="body2">
+      If you're resuming an application you previously started, please use the
+      link sent to you via email.
     </Typography>
   </StatusPage>
 );
diff --git a/editor.planx.uk/src/routes/published.tsx b/editor.planx.uk/src/routes/published.tsx
index bcf02182fe..cfe85ddb82 100644
--- a/editor.planx.uk/src/routes/published.tsx
+++ b/editor.planx.uk/src/routes/published.tsx
@@ -26,17 +26,21 @@ const routes = compose(
   }),
 
   mount({
-    "/": route({
+    "/": route((req) => ({
       view: () => {
-        const isOnline = useStore.getState().flowStatus === "online";
+        const isFlowOnline = useStore.getState().flowStatus === "online";
+        const isUserResuming = Boolean(req.params.sessionId);
 
-        return isOnline ? (
+        // Allow users to complete Save & Return journeys, even if a flow is offline
+        const isFlowAccessible = isFlowOnline || isUserResuming;
+
+        return isFlowAccessible ? (
           <Questions previewEnvironment="standalone" />
         ) : (
           <OfflinePage />
         );
       },
-    }),
+    })),
     "/pages/:page": map((req) => {
       return route({
         view: () => <ContentPage page={req.params.page} />,