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Change contact email #6

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virgile-dev opened this issue May 17, 2024 · 3 comments
Closed

Change contact email #6

virgile-dev opened this issue May 17, 2024 · 3 comments

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@virgile-dev
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@davidbgk we are setting up a ticketing system (Zammad) and had to create a dedicated email [email protected] because ANCT emails cannot expose an IMAP / POP config for these kind of tools.

We will keep using [email protected] for sending newsletters and as a contact email but for support ticket we'd like to use : [email protected]

Can we change the email at the bottom of the landing page ?
Capture d’écran du 2024-05-17 11-06-24

I'd like to use this issue as an opportunity to also discuss how best we could make this contact channel more visible to our users.
I thought of a couple ways we could do that :

  • Add a menu item to the nav-list "Support" with mailto:[email protected]
  • Make this section part of the footer that it displays on the rest of the pages
  • In the map editor add 2 buttons on the help pop-up for the user to find the user doc and the support email easily
    Capture d’écran du 2024-05-17 11-07-29
davidbgk added a commit that referenced this issue May 20, 2024
@davidbgk
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Done for the first part (dedicated email in footer).

Can you declare a dedicated issue for the second part which is more a discussion?

@virgile-dev
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Sure

@virgile-dev
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There you go : #8

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