Change pop up box when the user clicks on "Close" after clicking on an icon

[shaikwasef]

No description provided.

[mrsarkheh-1]

Please see below:

Scenario 1:
Pros:

Collects detailed reviews, including ratings and written comments.
Increases time spent on the page, which could contribute to more engagement and longer sessions (if that is a KPI).

Cons:

May seem time-consuming for some users.
Adds an extra step to the process.
Requires multiple interactions.

Scenario 2:
Pros:

Shorter process than Scenario 1.
Simple and concise.
Serves as a good starting point, and when we launch the app publicly on Google, it can be replaced with the actual Google rating popup.

Cons:

Lacks detailed feedback (we can address this by redesigning the actual feedback section later if needed).
Lower engagement compared to Scenario 1.