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Merge pull request #107 from usds/KevinWehmuellerUSDS-patch-4
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Update case-study-challenge-navigating-stakeholder-and-decision-makin…
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Jeff-auser authored Feb 7, 2025
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Expand Up @@ -171,21 +171,21 @@ To complete this milestone, develop a life cycle cost estimate and conduct a SWO
Developing reliable cost estimates is crucial for realistic program planning, budgeting, and management. While some agency guidelines on cost estimating are thorough, other agency guidance is limited regarding processes, procedures, and practices for ensuring reliable cost estimates. This structured approach ensures that cost estimates are thorough, credible, well-documented, and useful for decision-making.
Several government agencies are recognized for their leadership in setting standards and providing guidance for cost estimating for digital or IT acquisitions including GAO, USDS, GSA, DoD, and DHS. For this case, the GAO process is presented for consideration. The sample GAO 12-Step Life Cycle Cost Estimate (LCCE) Process visualized below comes from the [GAO Cost Estimating and Assessment Guide](https://gaoinnovations.gov/cost-guide/index.html) and addresses the gap between agencies with detailed guidelines and those without. The graphic below is illustrative - please refer to the full size version in the linked Guide.

![A graphic of the sample GAO 12-Step Life Cycle Cost Estimate](../../../../tech-far-hub/static/assets/img/gao-cost-estimating-graphic.png)
![A graphic of the sample GAO 12-Step Life Cycle Cost Estimate](../assets/img/gao-cost-estimating-graphic.png)

The guide outlines key steps in the cost estimating process: the purpose, scope, and schedule of a cost estimate; a technical baseline description; a work breakdown structure; ground rules and assumptions; data collection; estimating methodologies; sensitivity and risk analysis; documenting and presenting results; and updating estimates with actual costs. Note that for this exercise, you do not need to identify specific dollar amounts when considering costs.

##### SWOT Analysis
When completing the SWOT analysis, address the considerations for each of the four elements in the diagram below.

![A graphic detailing elements of a SWOT analysis](../../../../tech-far-hub/static/assets/img/swot-analysis-graphic.png)
![A graphic detailing elements of a SWOT analysis](../assets/img/swot-analysis-graphic.png)

#### Milestone 4: Written Case Study Analysis (30%)
**Objective:** Craft a well-rounded solution that addresses technical challenges and stakeholder concerns, ensuring successful CRM implementation.
To complete this milestone, use findings from Milestones 1-3 to develop a strategy. Propose a final solution that balances all needs and parties involved.
An effective analysis of a Case Study includes the following elements:

![A graphic detailing the case study analysis elements](../../../../tech-far-hub/static/assets/img/navigating-stakeholder-and-decision-making-challenges_ditap-case-study.jpg)
![A graphic detailing the case study analysis elements](../assets/img/navigating-stakeholder-and-decision-making-challenges_ditap-case-study.jpg)

#### Milestone 5: Case Study Analysis Final Presentation (25%)
**Objective:** Effectively communicate the proposed strategy and reflect on the decision-making process to gain insights for future scenarios.
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