Trunk and Window Status Unavailable

[brylee123]

I have the 2022 Prius Prime LE. I've previously (2 years ago) had access to window and trunk status but they are currently unavailable. I have the remote subscription and can see my car's location. there is no information in the logs that indicates anything is wrong. What can I provide to help?

[dkmcgowan]

Do they work in the Toyota app? Attach a diagnostic download, go to settings, devices, find toyota, click into the integration, 3 dots, download diagnostics, upload json file here

[brylee123]

sorry, I'm on mobile so attachments don't work on the browser or in the app for some reason. here it is in the following code block

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