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No layout/models in House Preview #5058

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kpkenx opened this issue Dec 14, 2024 · 1 comment
Open

No layout/models in House Preview #5058

kpkenx opened this issue Dec 14, 2024 · 1 comment

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@kpkenx
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kpkenx commented Dec 14, 2024

Describe the bug
No layout/models shown in House Preview when xLights installed on Dell workstation with existing show folder.

To Reproduce
Opening any existing sequence to show House Preview.
I tried new and other show folders from seq vendors, still no preview shown.
Log shows no issues with OpenGL version.

Expected behavior
House Preview to show same as layout

Screenshots
image

Versions:

  • OS: Windows 10 Pro version 22H2 build 19045.4651
  • PC: Dell Precision Tower 5810 Intel Xeon E5-2667 v4 2.3GHz, 8 core, 32GB Ram,
    2x NVIDIA Quadro K620 video cards, OpenGL 4.6, DirectX 11.0
  • xLights versions: tried multiple from 2022_19 to current 2024_19, all have same House Preview Issue

Additional context
Tried loading newer video driver, still no House Preview, caused other issues, went back to Dell specific version.
Reinstalled Visual C++ multiple times, tried adding x86 version, latest version loaded 14.42.34433.0
House Preview will only work when xlights is installed on virtual PC on same PC.

Attachments
Log Files: xLightsProblem.zip
Packaged seq: https://www.dropbox.com/scl/fo/u2aslyovrrrsntp5mkbcm/AEk9Nw5tnUvc8VsKbGvp3tU?rlkey=rtjx9lz5vu21o3f0kdu5secvb&st=vgy9lzaw&dl=0

@derwin12
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I would suggest visiting the folks at xlightszoom.com room. See if there is a driver or a config issue.

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