the requester email does not matter

[montoia]

Bug description
I have the following situation in GLPI.
I import tickets by email using mailgate, for users who have registered with GLPI, when imported, they come as applicant normally. But when I have an email that I don't have registered, for example [email protected], the ticket is imported but the applicant is discarded.

The problem was the plugin's behavior. The option "Use the applicant's group" was set to "First". When changing to no it returned to normal import.

Erro to import:

Config:

---

Normal import:

Config:

The configuration from what I understand is to use the first email of the requesting group.
But you shouldn't discard the email when it's an external email.
You can check.

[yllen]

Version of the plugin please? and version of GLPI?

[BorisNovg]

I have the same problem. Also, the same problem in Issue #110 and Issue #107.
GLPI 10.0.15.
Plugin behaviors versions - all from last (master) to and including 8ba140c Jan 4, 2023 "fix #65 for mailcollector".

Here is a list of verified versions in which this error is present:

fixed XML - thancks smori630 - see #103 yllen committed on Mar 12
try to fix at ticket creation - see #92 yllen committed on Mar 6
try to fix followup - see #95 yllen committed on Mar 6
update XML yllen committed on Mar 6
update version yllen committed on Nov 10, 2023
update locale yllen committed on Nov 10, 2023
fixes group of technician - see #85 yllen committed on Nov 6, 2023
ticket solution mandatory - see #69 yllen committed on Mar 1, 2023
try to fix #70 - requester group from mailgate yllen committed on Mar 1, 2023
better fix see #66 yllen committed on Jan 4, 2023
fix #65 for mailcollector yllen committed on Jan 4, 2023

The latest version, in which the same problem does not appear, is [126e057]
fix #66 - xml for marketplace yllen committed on Jan 4, 2023

• Temporary solution - install plugin from ZIP or update to last master/release version (how you do it in your usual way) and replace the single file ticket.class.php

[BorisNovg]

Another experimental solution - my mix from 126e057 ticket.class.php and latest master 42f2557 ticket.class.php:

ticket.class.zip
This version has been working in my production for about 6 months now, a small problem has been noticed - a group is not assigned when a request is received through a mail receiver.