Help

[ManafMatar]

I need help quickly. I made a cryptocurrency transfer from a Binance Web3 wallet to a Phantom wallet more than 24 hours ago. The transfer was completed about two hours ago, but I still haven't received any currencies in my wallet. Can you please help me immediately? Thank you.

[popzxc]

Hey! To help you, we need to have more details. Could you share the hash of the transaction (ideally, as a link to the explorer)?

[ManafMatar]

https://explorer.zksync.io/tx/0xc1cab81682c5c40e58d1ee35fb54ab6786e4d94e2fe9f5442e30f3c9ce0e58e4#overview

[popzxc]

The transaction was executed successfully and transferred ~0.15 ETH from 0x3979985080616899f11b8E9bBF79DC8Ca206bDAF to 0x2228C6A8C520497C82aee9ab8fF68A826515d51A.
You can see that the balance of the receiver wallet has this amount of funds.

So, there is no problem on ZKsync side. What you can do:

• Check that the receiver address is correct. Could it be that you send funds to the wrong address? If so, unfortunately, this cannot be fixed.
• If the address is correct, you can reach out to the wallet support -- maybe something is wrong in the wallet settings, or in the wallet UI?

Since there seemingly is no problem with ZKsync, I'll close this issue. Feel free to create a new one if you believe that the problem on the ZKsync side.