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Support Guide |
The ZIA Terraform provider is supported and maintained by the Zscaler Technology Alliances team, and we welcome questions on how to use the provider. Please, refer to our troubleshooting guide for guidance on typical problems.
Support tickets related to the Terraform providers can be opened with Zscaler Support, however since the provider is just a client of the underlying product API, we will NOT be able to treat provider related support requests as a Severity-1 (Immediate time frame).
When reporting bugs, please provide the Terraform script that demonstrates the bug and the command output. Stack traces will also be helpful.
Notice that we will NOT, however, fix bugs upon customer demand, as we have to prioritize all pending bugs and features, as part of the product's backlog and release cycles.
Urgent, production related Terraform issues can be resolved via direct interaction with the underlying API or UI. We will ask customers to resort to these methods to resolve downtime or urgent issues. If you have an urgent escalation, please contact your local Zscaler account team (RSM/SE/CSM/TAM) for assistance.
For questions or requests that cannot be submitted via GitHub Issues, please contact [email protected] with zia-terraform-provider" in the subject line. We also provide a private Slack channel where you can submit your questions to the provider maintainers. Notice that this form will be reviewed and approved by Zscaler Technology Alliances team.