Check for technical support contacts as part of new hub turn-up #3634
Conversation
This file contains bidirectional Unicode text that may be interpreted or compiled differently than what appears below. To review, open the file in an editor that reveals hidden Unicode characters.
Learn more about bidirectional Unicode characters
As part of 2i2c-org#3048 (comment), we now have an airtable be the 'source of truth' for who is allowed to initiate support requests. This PR adds an item in the checklist for new hub turn up, making sure we validate that there *is* a technical contact for this hub. The airtable in use may change soon as well as the terminology (as partnerships works on it 2i2c-org#3048 (comment)). But it is important to have a verification step here, so we don't let whatever airtable it is be out of date. Ref 2i2c-org#3048 (comment)
2 tasks
sgibson91
reviewed
Jan 25, 2024
There was a problem hiding this comment.
I might add this further up to the community information section? I feel like it's getting lost amongst technical detail (such as what image are they using, what authentication method, etc). And since it's Partnerships responsibility to act on updating the airtable (even if an engineer confirms that the information is missing), then it will probably benefit from being higher up in the list of tasks that need checking.
|
@sgibson91 great suggestion! I moved it up - what do you think? |
GeorgianaElena
approved these changes
Jan 26, 2024
damianavila
approved these changes
Jan 29, 2024
Thanks for the review, folks! |
Sign up for free
to join this conversation on GitHub.
Already have an account?
Sign in to comment
Add this suggestion to a batch that can be applied as a single commit.
This suggestion is invalid because no changes were made to the code.
Suggestions cannot be applied while the pull request is closed.
Suggestions cannot be applied while viewing a subset of changes.
Only one suggestion per line can be applied in a batch.
Add this suggestion to a batch that can be applied as a single commit.
Applying suggestions on deleted lines is not supported.
You must change the existing code in this line in order to create a valid suggestion.
Outdated suggestions cannot be applied.
This suggestion has been applied or marked resolved.
Suggestions cannot be applied from pending reviews.
Suggestions cannot be applied on multi-line comments.
Suggestions cannot be applied while the pull request is queued to merge.
Suggestion cannot be applied right now. Please check back later.
As part of #3048 (comment), we now have an airtable be the 'source of truth' for who is allowed to initiate support requests. This PR adds an item in the checklist for new hub turn up, making sure we validate that there is a technical contact for this hub.
The airtable in use may change soon as well as the terminology (as partnerships works on it #3048 (comment)). But it is important to have a verification step here, so we don't let whatever airtable it is be out of date.
Ref #3048 (comment)