Update non incident docs to match new workflow #791
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sgibson91
approved these changes
Jan 10, 2024
projects/managed-hubs/support.md
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| **Open an engineering issue**. If this is an issue that cannot be resolved within 30 minutes, then open a support issue for the team to discuss. | ||
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| [{bdg-primary}`Open a Freshdesk ticket tracker issue`](https://github.com/2i2c-org/infrastructure/issues/new?assignees=&labels=&template=5_freshdesk-ticket.yml) that describes the ticket and provide as many details as possible about the results obtained in the first 30m investigation (if any). |
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I think these sentences could be made a little clearer. We have "engineering issue", "support issue" and "Freshdesk ticket tracker issue" - are they all the same, different?
I also have a small quibble about using "Freshdesk" in our naming when in the future we could decide to move away from Freshdesk. But let's not block on that particularly.
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Good point @sgibson91! Thank you! Do you think 2284964 made it better?
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Yeah, definitely! It reads like we're only talking about one issue now instead of three!
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Once 2i2c-org/infrastructure#3586 gets merged, these tasks will happen automatically. This is a follow-up PR to update the docs.
📚 Documentation preview 📚: https://2i2c-team-compass--791.org.readthedocs.build/en/791/