[Partnerships] Document a short how-to guide for opening a GH issue

[jnywong]

A simple how-to guide to opening a GH issue from a non-engineering perspective.

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📚 Documentation preview 📚: https://2i2c-team-compass--792.org.readthedocs.build/en/792/

[jnywong]

Might be worth checking with @2i2c-org/engineering if they agree that this approach works with how they organise their workflow (especially regarding assignees, I'm just going off my limited experience thus far!)

[damianavila]

Recently, we have seen a request in support about dealing with showcase issues as any other support issue (and prioritize properly). Are these GH issues, any other issues besides support-related ones?

[jnywong]

Recently, we have seen a request in support about dealing with showcase issues as any other support issue (and prioritize properly). Are these GH issues, any other issues besides support-related ones?

Thanks for the message @damianavila. The request is to deal with showcase issues coming from FreshDesk only like any other support issue (and prioritize properly), so that we can "simulate" the customer experience.

Other showcase GH issues, or other issues from the partnerships, should follow the existing, 2i2c-internal process I believe.

[jnywong]

I suspect the outcome of this will depend on how we iterate on our general delivery service model going forward, so archiving this one for now.