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@@ -19,7 +19,11 @@ To analyze and diagnose various problems that may occur with AdGuard for Safari, | |
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Now you can send this file to [email protected] or attach it to your bug report on GitHub. | ||
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> AdGuard is committed to protecting your privacy. We strictly follow our [Privacy Policy](https://adguard.com/privacy/safari.html) and do not collect any private information about users. Before sending your logs to the support team, please review the file as it may contain additional information that you don’t want to share. If it contains such personal information, we recommend that you delete it first. | ||
:::note | ||
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AdGuard is committed to protecting your privacy. We strictly follow our [Privacy Policy](https://adguard.com/privacy/safari.html) and do not collect any private information about users. Before sending your logs to the support team, please review the file as it may contain additional information that you don’t want to share. If it contains such personal information, we recommend that you delete it first. | ||
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::: | ||
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1. Open the [AdGuard for Safari GitHub repo](https://github.com/AdguardTeam/AdGuardForSafari/issues) and click _New issue_. | ||
2. Send the log file to [email protected]. Include the time of the bug and attach a link to your issue or its number (it appears as #number next to the title). | ||
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@@ -9,6 +9,12 @@ This article covers AdGuard for Windows, a multifunctional ad blocker that prote | |
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::: | ||
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:::note | ||
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Data and/or files provided in system logs are processed in accordance with [the AdGuard Privacy Policy](https://adguard.com/en/privacy.html). | ||
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::: | ||
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To analyze and diagnose different problems that may potentially arise, the AdGuard support service might need Windows system log files. Windows event logs contain records about all errors that occurr with the installed software, including AdGuard. Below is the brief instruction describing the way to get the log files and to send them to our support service if necessary. | ||
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1. Press *Win + R* | ||
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@@ -36,3 +42,9 @@ To analyze and diagnose different problems that may potentially arise, the AdGua | |
- Choose a destination folder, enter the name, click *Save*. Select *Display information for the following languages*. You need to tick the box next to *English*. Click *OK*. | ||
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Please send the two files that you've recently saved to **[email protected]**. | ||
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:::note | ||
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AdGuard is committed to protecting your privacy. We strictly follow our [Privacy Policy](https://adguard.com/privacy/windows.html) and do not collect any private information about users. Before sending your logs to the support team, please review the file as it may contain additional information that you don’t want to share. If it contains such personal information, we recommend that you delete it first. | ||
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::: |
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