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Merge pull request #530 from AdguardTeam/update-translations
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Update translations
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el-termikael authored Jul 30, 2024
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## Sending logs

> AdGuard is committed to protecting your privacy. We strictly follow our [Privacy Policy](https://adguard.com/en/privacy/browser-extension.html) and do not collect any private information about users. Before sending your logs to the support team, please review the file as it may contain additional information that you don’t want to share. If it contains such personal information, we recommend that you delete it first.
:::note

AdGuard is committed to protecting your privacy. We strictly follow our [Privacy Policy](https://adguard.com/privacy/browser-extension.html) and do not collect any private information about users. Before sending your logs to the support team, please review the file as it may contain additional information that you don’t want to share. If it contains such personal information, we recommend that you delete it first.

:::

Now that you have collected the logs, please follow these steps to submit them to our development team:

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Expand Up @@ -9,6 +9,12 @@ This article is about AdGuard for Android, a multifunctional ad blocker that pro

:::

:::note

HAR files are processed in accordance with [the AdGuard Privacy Policy](https://adguard.com/en/privacy.html).

:::

## What are HAR files?

The HAR (HTTP ARchive) format is a JSON-formatted archive file for logging of a web browser's interaction with a site. The specifications of HAR format defines an archival data for HTTP transactions that used by a browser to export detailed information about web pages it loads. More detailed description of HAR file format and its specification you can find at [softwareishard.com](http://www.softwareishard.com/blog/har-12-spec/) website.
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Expand Up @@ -9,9 +9,19 @@ This article is about AdGuard for Android, a multifunctional ad blocker that pro

:::

:::note

Data and/or files provided in logs are processed in accordance with [the AdGuard Privacy Policy](https://adguard.com/en/privacy.html).

:::

In this article, we'll guide you through the process of collecting debug logs, an essential troubleshooting step for solving complex issues that may potentially arise. Debug logs provide detailed insight into the inner workings of AdGuard for Android. If the AdGuard support team asks you to provide debug logs, simply follow these instructions.

> AdGuard is committed to protecting your privacy. We strictly follow our [Privacy Policy](https://adguard.com/en/privacy/android.html) and do not collect any private information about users. Before sending your logs to the support team, please review the file as it may contain additional information that you don’t want to share. If it contains such personal information, we recommend that you delete it first.
:::note

AdGuard is committed to protecting your privacy. We strictly follow our [Privacy Policy](https://adguard.com/privacy/android.html) and do not collect any private information about users. Before sending your logs to the support team, please review the file as it may contain additional information that you don’t want to share. If it contains such personal information, we recommend that you delete it first.

:::

### Collecting debug log

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Expand Up @@ -9,8 +9,20 @@ This article is about AdGuard for Android, a multifunctional ad blocker that pro

:::

:::note

Data and/or files provided in logs are processed in accordance with [the AdGuard Privacy Policy](https://adguard.com/en/privacy.html).

:::

Sometimes a regular log may not be sufficient to identify the origin of the problem. In such cases a system log is needed. Below are instructions on how to collect and get it: via Developer options and Logcat.

:::note

AdGuard is committed to protecting your privacy. We strictly follow our [Privacy Policy](https://adguard.com/privacy/android.html) and do not collect any private information about users. Before sending your logs to the support team, please review the file as it may contain additional information that you don’t want to share. If it contains such personal information, we recommend that you delete it first.

:::

## Capture a bug report from a device

To get a bug report directly from your device, do the following:
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Expand Up @@ -19,7 +19,11 @@ To analyze and diagnose various problems that may occur with AdGuard for Safari,

Now you can send this file to [email protected] or attach it to your bug report on GitHub.

> AdGuard is committed to protecting your privacy. We strictly follow our [Privacy Policy](https://adguard.com/privacy/safari.html) and do not collect any private information about users. Before sending your logs to the support team, please review the file as it may contain additional information that you don’t want to share. If it contains such personal information, we recommend that you delete it first.
:::note

AdGuard is committed to protecting your privacy. We strictly follow our [Privacy Policy](https://adguard.com/privacy/safari.html) and do not collect any private information about users. Before sending your logs to the support team, please review the file as it may contain additional information that you don’t want to share. If it contains such personal information, we recommend that you delete it first.

:::

1. Open the [AdGuard for Safari GitHub repo](https://github.com/AdguardTeam/AdGuardForSafari/issues) and click _New issue_.
2. Send the log file to [email protected]. Include the time of the bug and attach a link to your issue or its number (it appears as #number next to the title).
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Expand Up @@ -25,12 +25,13 @@ At the very bottom of the screen you will find _Advanced Settings_. Changing som

This is the main module of AdGuard for Windows that removes ads from the websites you visit and from the apps installed on your device. To filter out advertising and privacy-threatening content such as banners, pop-ups, or trackers AdGuard uses different filters: groups of rules with a similar purpose written with a [special syntax](/general/ad-filtering/create-own-filters). To understand what filters are and how they work read [this article](/general/ad-filtering/how-ad-blocking-works).

![Ad Blocker \*mobile\_border](https://cdn.adtidy.org/content/kb/ad_blocker/windows/overview/ad-blocker.png)
![Ad Blocker \*mobile\_border](https://cdn.adtidy.org/content/kb/ad_blocker/windows/overview/settings_ad_blocker.png)

In the Ad Blocker module you can:

- enable automatic activation of language-specific filters,
- disable [search ads and self-promotion](/general/ad-filtering/search-ads) blocking,
- disable ads in the Start menu on Windows 11,
- activate pre-installed filters such as _AdGuard Base filter_,
- install filters from the list or add a custom filter by clicking the _Add a filter_ button,
- make changes to existing rule groups using the _Filter editor_ button,
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Expand Up @@ -9,9 +9,19 @@ This article covers AdGuard for Windows, a multifunctional ad blocker that prote

:::

:::note

Data and/or files provided in logs are processed in accordance with [the AdGuard Privacy Policy](https://adguard.com/en/privacy.html).

:::

To analyze and diagnose different problems that may potentially arise, the AdGuard support service might need AdGuard log files. These files contain records about errors and other events that occurr with the software. Below is the brief instruction describing the way to get the log files and send them to the support service if necessary.

> AdGuard is committed to protecting your privacy. We strictly follow our [Privacy Policy](https://adguard.com/en/privacy/windows.html) and do not collect any private information about users. Before sending your logs to the support team, please review the file as it may contain additional information that you don’t want to share. If it contains such personal information, we recommend that you delete it first.
:::note

AdGuard is committed to protecting your privacy. We strictly follow our [Privacy Policy](https://adguard.com/privacy/windows.html) and do not collect any private information about users. Before sending your logs to the support team, please review the file as it may contain additional information that you don’t want to share. If it contains such personal information, we recommend that you delete it first.

:::

### Debug logs {#debug-logs}

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Expand Up @@ -9,6 +9,12 @@ This article covers AdGuard for Windows, a multifunctional ad blocker that prote

:::

:::note

Data and/or files provided in dump files are processed in accordance with [the AdGuard Privacy Policy](https://adguard.com/en/privacy.html).

:::

To diagnose the reasons for potential problems that users might encounter while using AdGuard, the support team might need the process dump file. The dump file helps developers to see the processes that were executed in the application over a given period of time. Below you can check on the instructions of how to collect the dump file on your PC.

1. Press **Ctrl + Shift + Esc** and click **Task Manager**
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Expand Up @@ -9,6 +9,12 @@ This article covers AdGuard for Windows, a multifunctional ad blocker that prote

:::

:::note

Data and/or files provided in system logs are processed in accordance with [the AdGuard Privacy Policy](https://adguard.com/en/privacy.html).

:::

If any problems occur during the installation of AdGuard, the support team might ask you to collect and send them AdGuard installation logs. In this case you need to:

1. Select *Run* command in Start menu or press *Win + R* on the keyboard.
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Expand Up @@ -9,6 +9,12 @@ This article covers AdGuard for Windows, a multifunctional ad blocker that prote

:::

:::note

Data and/or files provided in system logs are processed in accordance with [the AdGuard Privacy Policy](https://adguard.com/en/privacy.html).

:::

To analyze and diagnose different problems that may potentially arise, the AdGuard support service might need Windows system log files. Windows event logs contain records about all errors that occurr with the installed software, including AdGuard. Below is the brief instruction describing the way to get the log files and to send them to our support service if necessary.

1. Press *Win + R*
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- Choose a destination folder, enter the name, click *Save*. Select *Display information for the following languages*. You need to tick the box next to *English*. Click *OK*.

Please send the two files that you've recently saved to **[email protected]**.

:::note

AdGuard is committed to protecting your privacy. We strictly follow our [Privacy Policy](https://adguard.com/privacy/windows.html) and do not collect any private information about users. Before sending your logs to the support team, please review the file as it may contain additional information that you don’t want to share. If it contains such personal information, we recommend that you delete it first.

:::
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