Merge pull request #110 from cormacmchale1/comchale/CX-16464

Updating Major Version and expanding the logout functionality
CiscoDevNet · Oct 15, 2024 · 7cbe5ad · 7cbe5ad
2 parents fd8f6fa + 57177d4
commit 7cbe5ad
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Showing 4 changed files with 96 additions and 8 deletions.
diff --git a/lit-element/package.json b/lit-element/package.json
@@ -22,7 +22,7 @@
     "test": "jest"
   },
   "dependencies": {
-    "@wxcc-desktop/sdk": "^1.2.7",
+    "@wxcc-desktop/sdk": "^2.0.1",
     "@wxcc-desktop/sdk-types": "^1.0.3"
   },
   "resolutions": {

diff --git a/lit-element/src/components/App.ts b/lit-element/src/components/App.ts
@@ -36,6 +36,8 @@ export default class MyCustomComponent extends LitElement {
   agentSessionId = "5a84d32c-691b-4500-b163-d6cdba2a3163";
 
   @property({ type: String }) titleFor = "";
+  @property({ type: String }) agentIdSignout = "";
+  @property({ type: String }) orgIdSignout = "";
 
   /**
    * Replace this with the logic to obtain interaction ID you need
@@ -71,7 +73,7 @@ export default class MyCustomComponent extends LitElement {
   async connectedCallback() {
     super.connectedCallback();
 
-    await Desktop.config.init();
+    await Desktop.config.init({widgetName: "widgetName", widgetProvider: "widgetProvider"});
 
     this.getCurrentInteractionId();
     this.subscribeAgentContactDataEvents();
@@ -187,10 +189,10 @@ export default class MyCustomComponent extends LitElement {
       "eAgentConsultConferenceEndFailed",
       msg => logger.info("AgentContact eAgentConsultConferenceEndFailed: ", msg)
     );
-    Desktop.agentContact.addEventListener("eAgentMonitorStateChanged", msg =>
+    Desktop.agentContact.addEventListener("eAgentMonitorStateChanged", (msg: any) =>
       logger.info("AgentContact eAgentMonitorStateChanged: ", msg)
     );
-    Desktop.agentContact.addEventListener("eAgentMonitoringEnded", msg =>
+    Desktop.agentContact.addEventListener("eAgentMonitoringEnded", (msg: any) =>
       logger.info("AgentContact eAgentMonitoringEnded: ", msg)
     );
   }
@@ -244,6 +246,18 @@ export default class MyCustomComponent extends LitElement {
     logger.info(wrapup);
   }
 
+  async logout()
+  {
+    await Desktop.logout.desktopLogout({ data: { logoutReason: "User requested logout" }  });
+  }
+  async signoutAgent(agentId: string, orgId: any) {
+    try {
+      await Desktop.logout.signoutAgent({orgId, data: { agentId, logoutReason: "SupervisorSignout" }});
+    } catch (e) {
+      console.log(e);
+    }
+  }
+
   async fireNotification() {
     const raw: Notifications.ItemMeta.Raw = {
       data: {
@@ -708,6 +722,31 @@ export default class MyCustomComponent extends LitElement {
               >Update Title</md-button
             >
           </md-tab-panel>
+
+          <md-tab slot="tab">Desktop.logout</md-tab>
+          <md-tab-panel slot="panel">
+            <div class="action-container">
+              <h2>Signout Functionality</h2>
+              <md-button @button-click=${() => this.logout()}
+                >Self Signout</md-button>
+
+              <br>
+                Enter AgentId :
+              <input
+                type="text"
+                id="agentIdSignout"
+                @change="${(e: any) => (this.agentIdSignout = e?.target?.value)}"
+              />
+              Enter OrgId :
+              <input
+                type="text"
+                id="orgIdSignout"
+                @change="${(e: any) => (this.orgIdSignout = e?.target?.value)}"
+              />
+              <md-button @click="${() => this.signoutAgent(this.agentIdSignout, this.orgIdSignout)}">
+                Supervisor Signout Agent
+              </md-button>
+          </md-tab-panel>
         </md-tabs>
         <slot></slot>
       </div>

diff --git a/react/package.json b/react/package.json
@@ -13,7 +13,7 @@
     "@types/react": "16.9.3",
     "@types/react-dom": "16.9.1",
     "@uuip/unified-ui-platform-sdk": "^1.3.6",
-    "@wxcc-desktop/sdk": "1.3.16",
+    "@wxcc-desktop/sdk": "2.0.1",
     "@wxcc-desktop/sdk-types": "1.0.10",
     "copy-webpack-plugin": "^5.0.2",
     "direflow-component": "3.5.3",

diff --git a/react/src/direflow-component/App.tsx b/react/src/direflow-component/App.tsx
@@ -34,6 +34,8 @@ const App: FC<IProps> = (props) => {
   );
 
   const [titleFor, setTitleFor] = useState("");
+  const [agentIdSignout, setAgentIdSignout] = useState("");
+  const [orgIdSignout, setOrgIdSignout] = useState("");
   const newInteractionId = useRef<any>(null);
 
   const [buddyAgents, setBuddyAgents] = useState(
@@ -69,7 +71,7 @@ const App: FC<IProps> = (props) => {
   useEffect(() => {}, [props.agentId, props.darkTheme]);
 
   async function init() {
-    await Desktop.config.init();
+    await Desktop.config.init({widgetName: "widgetName", widgetProvider: "widgetProvider"});
   }
 
   const subscribeScreenpopEvent = () => {
@@ -272,10 +274,10 @@ const App: FC<IProps> = (props) => {
     Desktop.monitoring.addEventListener("eMonitoringUnHoldFailed", (msg: any) =>
       logger.info("Monitoring eMonitoringUnHoldFailed: ", msg)
     );
-    Desktop.monitoring.addEventListener("eBargedIn", (msg: any) =>
+    Desktop.monitoring.addEventListener("eAgentMonitorStateChanged", (msg: any) =>
       logger.info("Monitoring eBargedIn: ", msg)
     );
-    Desktop.monitoring.addEventListener("eBargeInFailed", (msg: any) =>
+    Desktop.monitoring.addEventListener("eAgentMonitorStateChangeFailed", (msg: any) =>
       logger.info("Monitoring eBargeInFailed: ", msg)
     );
   };
@@ -300,6 +302,16 @@ const App: FC<IProps> = (props) => {
     }
   };
 
+  const logout = async () =>
+  {
+    await Desktop.logout.desktopLogout({ data: { logoutReason: "User requested logout" }  });
+  }
+
+  const signoutAgent = async (orgIdSignout: string, agentIdSignout:string) =>
+  {
+    await Desktop.logout.signoutAgent({orgId: orgIdSignout, data: { agentId: agentIdSignout, logoutReason: "SupervisorSignout" }});
+  }
+
   const getClientLocale = () => {
     logger.info("Client locale: ", Desktop.config.clientLocale);
   };
@@ -977,6 +989,43 @@ const App: FC<IProps> = (props) => {
               Update Title
             </md-button>
           </md-tab-panel>
+
+          <md-tab slot="tab">Desktop.logout</md-tab>
+          <md-tab-panel slot="panel">
+            <div className="action-container">
+              <h2>Signout Functionality</h2>
+              <md-button onClick={() => logout()}>
+                Self Signout
+              </md-button>
+            </div>
+            <br></br>
+              <h2>Supervisor sign out</h2>
+              <md-input
+                class="input-field"
+                shape="pill"
+                placeholder="AgentId"
+                clear=""
+                value=""
+                tabindex="0"
+                autoFocus
+                onInput={(e: any) => setAgentIdSignout(e.target.value)}
+              ></md-input>
+              <md-input
+                class="input-field"
+                shape="pill"
+                placeholder="OrgId"
+                clear=""
+                value=""
+                tabindex="0"
+                autoFocus
+                onInput={(e: any) => setOrgIdSignout(e.target.value)}
+              ></md-input>
+              <md-button onClick={() => signoutAgent(orgIdSignout, agentIdSignout)}>
+                Supervisor Signout
+              </md-button>
+          </md-tab-panel>
+
+
         </md-tabs>
       </div>
     </Styled>