adds admin handler name to ticket statpanel

code/modules/admin/verbs/adminhelp.dm

@@ -103,7 +103,8 @@ GLOBAL_DATUM_INIT(ahelp_tickets, /datum/admin_help_tickets, new)
 		var/datum/admin_help/AH = I
 		if(AH.initiator)
 			var/obj/effect/statclick/updated = AH.statclick.update()
-			L[++L.len] = list("#[AH.id]. [AH.initiator_key_name]:", "[updated.name]", REF(AH))
+			//L[++L.len] = list("#[AH.id]. [AH.initiator_key_name]:", "[updated.name]", REF(AH)) // ORIGINAL
+			L[++L.len] = list("[AH.handler ? "H-[AH.handler]" : ""]#[AH.id]. [AH.initiator_key_name]:", "[updated.name]", REF(AH)) // DOPPLER EDIT - Admin handler name
 		else
 			++num_disconnected
 	if(num_disconnected)
@@ -209,13 +210,18 @@ GLOBAL_DATUM_INIT(ahelp_tickets, /datum/admin_help_tickets, new)
  * * msg_raw - The first message of this admin_help: used for the initial title of the ticket
  * * is_bwoink - Boolean operator, TRUE if this ticket was started by an admin PM
  */
-/datum/admin_help/New(msg_raw, client/C, is_bwoink, urgent = FALSE)
+/datum/admin_help/New(msg_raw, client/C, is_bwoink, client/admin_C, urgent = FALSE) // DOPPLER EDIT - Add admin_C
 	//clean the input msg
 	var/msg = sanitize(copytext_char(msg_raw, 1, MAX_MESSAGE_LEN))
 	if(!msg || !C || !C.mob)
 		qdel(src)
 		return
 
+	// DOPPLER EDIT ADDITION BEGIN
+	if(admin_C && is_bwoink)
+		handler = "[admin_C.ckey]"
+	// DOPPLER EDIT END
+
 	id = ++ticket_counter
 	opened_at = world.time
 
@@ -481,6 +487,12 @@ GLOBAL_DATUM_INIT(ahelp_tickets, /datum/admin_help_tickets, new)
 /datum/admin_help/proc/Close(key_name = key_name_admin(usr), silent = FALSE)
 	if(state != AHELP_ACTIVE)
 		return
+	//  DOPPLER EDIT ADDITION BEGIN - Ticket handling
+	if(handler && handler != usr.ckey)
+		var/response = tgui_alert(usr, "This ticket is already being handled by [handler]. Do you want to continue?", "Ticket already assigned", list("Yes", "No"))
+		if(!response || response == "No")
+			return
+	// DOPPLER EDIT ADDITION END
 	RemoveActive()
 	state = AHELP_CLOSED
 	GLOB.ahelp_tickets.ListInsert(src)
@@ -496,6 +508,12 @@ GLOBAL_DATUM_INIT(ahelp_tickets, /datum/admin_help_tickets, new)
 /datum/admin_help/proc/Resolve(key_name = key_name_admin(usr), silent = FALSE)
 	if(state != AHELP_ACTIVE)
 		return
+	// DOPPLER EDIT ADDITION BEGIN - Ticket handling
+	if(handler && handler != usr.ckey)
+		var/response = tgui_alert(usr, "This ticket is already being handled by [handler]. Do you want to continue?", "Ticket already assigned", list("Yes", "No"))
+		if(!response || response == "No")
+			return
+	// DOPPLER EDIT ADDITION END
 	RemoveActive()
 	state = AHELP_RESOLVED
 	GLOB.ahelp_tickets.ListInsert(src)
@@ -516,6 +534,13 @@ GLOBAL_DATUM_INIT(ahelp_tickets, /datum/admin_help_tickets, new)
 	if(state != AHELP_ACTIVE)
 		return
 
+	// DOPPLER EDIT ADDITION BEGIN - Ticket handling
+	if(handler && handler != usr.ckey)
+		var/response = tgui_alert(usr, "This ticket is already being handled by [handler]. Do you want to continue?", "Ticket already assigned", list("Yes", "No"))
+		if(!response || response == "No")
+			return
+	// DOPPLER EDIT ADDITION END
+
 	if(initiator)
 		initiator.giveadminhelpverb()
 
@@ -538,6 +563,13 @@ GLOBAL_DATUM_INIT(ahelp_tickets, /datum/admin_help_tickets, new)
 	if(state != AHELP_ACTIVE)
 		return
 
+	// DOPPLER EDIT ADDITION BEGIN - Ticket handling
+	if(handler && handler != usr.ckey)
+		var/response = tgui_alert(usr, "This ticket is already being handled by [handler]. Do you want to continue?", "Ticket already assigned", list("Yes", "No"))
+		if(!response || response == "No")
+			return
+	// DOPPLER EDIT ADDITION END
+
 	var/msg = "<font color='red' size='4'><b>- AdminHelp marked as IC issue! -</b></font><br>"
 	msg += "<font color='red'>Your issue has been determined by an administrator to be an in character issue and does NOT require administrator intervention at this time. For further resolution you should pursue options that are in character.</font>"
 
@@ -637,7 +669,11 @@ GLOBAL_DATUM_INIT(ahelp_tickets, /datum/admin_help_tickets, new)
 		if("reject")
 			Reject()
 		if("reply")
-			usr.client.cmd_ahelp_reply(initiator)
+			// DOPPLER EDIT START - ADMIN HANDLE
+			//usr.client.cmd_ahelp_reply(initiator) ORIGINAL
+			if(handle_issue())
+				usr.client.cmd_ahelp_reply(initiator)
+			// DOPPLER EDIT END
 		if("icissue")
 			ICIssue()
 		if("close")
@@ -646,6 +682,10 @@ GLOBAL_DATUM_INIT(ahelp_tickets, /datum/admin_help_tickets, new)
 			Resolve()
 		if("reopen")
 			Reopen()
+		// DOPPLER EDIT ADDITION START
+		if("handle_issue")
+			handle_issue()
+		// DOPPLER EDIT ADDITION END
 
 /datum/admin_help/proc/player_ticket_panel()
 	var/list/dat = list("<html><head><meta http-equiv='Content-Type' content='text/html; charset=UTF-8'><title>Player Ticket</title></head>")
@@ -784,7 +824,7 @@ GLOBAL_DATUM_INIT(admin_help_ui_handler, /datum/admin_help_ui_handler, new)
 		user_client.current_ticket.MessageNoRecipient(message, urgent)
 		return
 
-	new /datum/admin_help(message, user_client, FALSE, urgent)
+	new /datum/admin_help(message, user_client, FALSE, null, urgent) // DOPPLER EDIT - add null
 
 /client/verb/no_tgui_adminhelp(message as message)
 	set name = "NoTguiAdminhelp"

code/modules/admin/verbs/adminpm.dm

@@ -378,7 +378,7 @@ ADMIN_VERB(cmd_admin_pm_panel, R_NONE, "Admin PM", "Show a list of clients to PM
 		var/already_logged = FALSE
 		// Full boinks will always be done to players, so we are not guarenteed that they won't have a ticket
 		if(!recipient_ticket)
-			new /datum/admin_help(send_message, recipient, TRUE)
+			new /datum/admin_help(send_message, recipient, TRUE, src) // DOPPLER EDIT - Add src
 			already_logged = TRUE
 			// This action mutates our existing cached ticket information, so we recache
 			ticket = current_ticket
@@ -418,6 +418,12 @@ ADMIN_VERB(cmd_admin_pm_panel, R_NONE, "Admin PM", "Show a list of clients to PM
 		SEND_SOUND(recipient, sound('sound/effects/adminhelp.ogg'))
 		return TRUE
 
+	// DOPPLER EDIT ADDITION BEGIN - Ticket handling
+	// Basically, if we realized that we shouldn't've been handling the ticket, let's bail. Otherwise, we just change who's handling it.
+	if(ticket && our_holder && !ticket.handle_issue())
+		return
+	// DOPPLER EDIT END
+
 	// Ok if we're here, either this message is for an admin, or someone somehow figured out how to send a new message as a player
 	// First case well, first
 	if(!our_holder && !recipient_holder) //neither are admins

modular_doppler/ticket_handler/admin.dm

@@ -0,0 +1,45 @@
+/datum/admin_help
+	/// Who is handling this admin help?
+	var/handler
+
+/datum/admin_help/ClosureLinks(ref_src)
+	. = ..()
+	. += " (<A HREF='?_src_=holder;[HrefToken(forceGlobal = TRUE)];ahelp=[ref_src];ahelp_action=handle_issue'>HANDLE</A>)"
+
+// Let the initiator know their ahelp is being handled
+/datum/admin_help/proc/handle_issue(key_name = key_name_admin(usr))
+	if(state != AHELP_ACTIVE)
+		return FALSE
+
+	if(handler && handler == usr.ckey) // No need to handle it twice as the same person ;)
+		return TRUE
+
+	if(handler && handler != usr.ckey)
+		var/response = tgui_alert(usr, "This ticket is already being handled by [handler]. Do you want to continue?", "Ticket already assigned", list("Yes", "No"))
+		if(!response || response == "No")
+			return FALSE
+
+	var/msg = span_adminhelp("Your ticket is now being handled by [key_name]! Please wait while they type their response and/or gather relevant information.")
+
+	if(initiator)
+		to_chat(initiator, msg)
+
+	SSblackbox.record_feedback("tally", "ahelp_stats", 1, "handling")
+	msg = "Ticket [TicketHref("#[id]")] is being handled by [key_name]"
+	message_admins(msg)
+	log_admin_private(msg)
+	AddInteraction("Being handled by [key_name]", "Being handled by [key_name_admin(usr, FALSE)]")
+
+	handler = "[usr.ckey]"
+	return TRUE
+
+/*
+/// Confirm that the admin trying to take over the handling of a ticket really wants to do that
+/datum/admin_help/proc/confirm_takeover()
+	if(!handler || handler != usr.ckey)
+		return FALSE
+	var/response = tgui_alert(usr, "This ticket is already being handled by [handler]. Do you want to continue?", "Ticket already assigned", list("Yes", "No"))
+	if(response == "Yes")
+		return TRUE
+	return FALSE
+*/

tgstation.dme

@@ -7032,6 +7032,7 @@
 #include "modular_doppler\stone\code\ore_veins.dm"
 #include "modular_doppler\stone\code\stone.dm"
 #include "modular_doppler\tableflip\tableflip.dm"
+#include "modular_doppler\ticket_handler\admin.dm"
 #include "modular_doppler\time_clock\code\console.dm"
 #include "modular_doppler\time_clock\code\console_tgui.dm"
 #include "modular_doppler\time_clock\code\mind.dm"