[HOLD for payment][$1000] Chat - "Report no longer exists" message upon removing image that has deleted thread

[kbecciv]

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Action Performed:

1. Open staging.new.expensify.com
2. Send an image to a chat
3. Make a thread on that message using Reply in thread
4. From the thread chat, leave the thread by Details > Leave thread
5. Delete the image

Expected Result:

Image removed successfully without any error

Actual Result:

Empty image returned with the error "Report no longer exists" after deletion

Workaround:

Unknown

Platforms:

Which of our officially supported platforms is this issue occurring on?

• Android / native
• Android / Chrome
• iOS / native
• iOS / Safari
• MacOS / Chrome / Safari
• MacOS / Desktop

Version Number: 1.3.17.2

Reproducible in staging?: Yes

Reproducible in production?: yes

If this was caught during regression testing, add the test name, ID and link from TestRail:

Email or phone of affected tester (no customers):

Logs: https://stackoverflow.com/c/expensify/questions/4856

Notes/Photos/Videos: Any additional supporting documentation

Recording.2819.mp4

Removed.Image.Thread.mp4

Expensify/Expensify Issue URL:

Issue reported by: @kerupuksambel

Slack conversation: https://expensify.slack.com/archives/C049HHMV9SM/p1684468035059069

View all open jobs on GitHub

Upwork Automation - Do Not Edit

• Upwork Job URL: https://www.upwork.com/jobs/~0170002ec496e4cb5d
• Upwork Job ID: 1661664481181433856
• Last Price Increase: 2023-06-08

[melvin-bot]

Triggered auto assignment to @conorpendergrast (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details.

[melvin-bot]

Bug0 Triage Checklist (Main S/O)

• This "bug" occurs on a supported platform (ensure Platforms in OP are ✅)
• This bug is not a duplicate report (check E/App issues and #expensify-bugs)
  • If it is, comment with a link to the original report, close the issue and add any novel details to the original issue instead
• This bug is reproducible using the reproduction steps in the OP. S/O
  • If the reproduction steps are clear and you're unable to reproduce the bug, check with the reporter and QA first, then close the issue.
  • If the reproduction steps aren't clear and you determine the correct steps, please update the OP.
• This issue is filled out as thoroughly and clearly as possible
  • Pay special attention to the title, results, platforms where the bug occurs, and if the bug happens on staging/production.
• I have reviewed and subscribed to the linked Slack conversation to ensure Slack/Github stay in sync

[conorpendergrast]

Nice, all reproduced

[melvin-bot]

Job added to Upwork: https://www.upwork.com/jobs/~0170002ec496e4cb5d

[melvin-bot]

Current assignee @conorpendergrast is eligible for the External assigner, not assigning anyone new.

[melvin-bot]

Triggered auto assignment to Contributor-plus team member for initial proposal review - @mananjadhav (External)

[melvin-bot]

Triggered auto assignment to @cristipaval (External), see https://stackoverflow.com/c/expensify/questions/7972 for more details.

[conorpendergrast]

Reproduced on Staging and Production, by the way

[aidear3]

I think rendering doesn't seem to work reliably.
Leave this problem to me and I will fix it.

[melvin-bot]

📣 @JavSFDev! 📣
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Please follow these steps:

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[DanutGavrus]

Proposal

Please re-state the problem that we are trying to solve in this issue.

Empty image returned with the error "Report no longer exists" after deletion.

What is the root cause of that problem?

After creating & leaving the thread, then deleting the attachment

the back-end responds with:

So, we update Onyx with the failure data.

• We still see the message after refreshing the page.
• We don't see the message after deleting the data in the Onyx database, and then refresh the page.

It looks like even though the back-end responds with this data, the attachment is actually deleted, so after deleting the data in the local database & refreshing the page, the message dissapears.

What changes do you think we should make in order to solve the problem?

Have someone from back-end investigate step by step the call for this case in order to see where the problem occurs.

[cristipaval]

I think this issue might have the same root cause as this one. Maybe we could put it on hold and test it again when the other one gets fixed? What do you think @mananjadhav ?

[mananjadhav]

Yeah I agree, we should put this one on Hold.

[conorpendergrast]

On hold for #19078!

[Christinadobrzyn]

Similar issue reported here - #19707 - do you think we could combine these into one job? cc @mananjadhav @cristipaval

[cristipaval]

The issues are different, but they might have the same root cause. My recommendation is to also put yours on hold for this one. What do you @mananjadhav think?

[melvin-bot]

📣 It's been a week! Do we have any satisfactory proposals yet? Do we need to adjust the bounty for this issue? 💸

[cristipaval]

friendly bump, @anmurali

[cristipaval]

👀

[cristipaval]

I'll ping @anmurali internally. She was ooo last Friday that's why I think this one got delayed.

[melvin-bot]

@anmurali, @cristipaval Whoops! This issue is 2 days overdue. Let's get this updated quick!

[melvin-bot]

Triggered auto assignment to @conorpendergrast (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details.

[cristipaval]

@conorpendergrast, could you please handle the payment here? 🙏 I discussed with @anmurali on NewDot and she is swamped these days.

[cristipaval]

The Web-E PR is in production now, so this should be closed after we pay the reporting bonus to @kerupuksambel. It's the old amount, 250$, @anmurali.

This is the only payment due here, @conorpendergrast.

[conorpendergrast]

Absolutely!

[conorpendergrast]

Paid and contract ended. Good to close @cristipaval ?

[cristipaval]

Paid and contract ended. Good to close @cristipaval ?

Thanks! Let's close it.