[$500] Web - Tricky emoji is displaying as black square and not easy to delete it

[kbecciv]

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Version Number: 1.3.99.0
Reproducible in staging?: y
Reproducible in production?: y
If this was caught during regression testing, add the test name, ID and link from TestRail:
Email or phone of affected tester (no customers):
Logs: https://stackoverflow.com/c/expensify/questions/4856
Expensify/Expensify Issue URL:
Issue reported by: Applause - Internal Team
Slack conversation:

Issue found when executing PR #31259

Action Performed:

1. Go to staging.new.expensify.com
2. Log in with any account
3. Go to Setting - Workspace
4. With workspace selected go to Settings,
5. Try input with emojis, especially tricky ones (e.g. 😶‍🌫️, 🏴󠁧󠁢󠁥󠁮󠁧󠁿),‍‍

Expected Result:

Tricky emoji is not displaying as black square

Actual Result:

Tricky emoji is displaying as black square

Workaround:

Unknown

Platforms:

Which of our officially supported platforms is this issue occurring on?

• Android: Native
• Android: mWeb Chrome
• iOS: Native
• iOS: mWeb Safari
• MacOS: Chrome / Safari
• MacOS: Desktop

Screenshots/Videos

Add any screenshot/video evidence

Recording.5418.mp4

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• Upwork Job URL: https://www.upwork.com/jobs/~017082a343b966e0fd
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• Last Price Increase: 2023-11-15

[melvin-bot]

Job added to Upwork: https://www.upwork.com/jobs/~017082a343b966e0fd

[melvin-bot]

Triggered auto assignment to @sophiepintoraetz (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details.

[melvin-bot]

Bug0 Triage Checklist (Main S/O)

• This "bug" occurs on a supported platform (ensure Platforms in OP are ✅)
• This bug is not a duplicate report (check E/App issues and #expensify-bugs)
  • If it is, comment with a link to the original report, close the issue and add any novel details to the original issue instead
• This bug is reproducible using the reproduction steps in the OP. S/O
  • If the reproduction steps are clear and you're unable to reproduce the bug, check with the reporter and QA first, then close the issue.
  • If the reproduction steps aren't clear and you determine the correct steps, please update the OP.
• This issue is filled out as thoroughly and clearly as possible
  • Pay special attention to the title, results, platforms where the bug occurs, and if the bug happens on staging/production.
• I have reviewed and subscribed to the linked Slack conversation to ensure Slack/Github stay in sync

[melvin-bot]

Triggered auto assignment to Contributor-plus team member for initial proposal review - @allroundexperts (External)

[newtome8888]

Proposal

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Please re-state the problem that we are trying to solve in this issue.

The emojis, especially 🏴󠁧󠁢󠁥󠁮󠁧󠁿 is displayed as black square in system, this is not correct.

What is the root cause of that problem?

The root cause of this problem is the font family Windows Segoe UI Emoji.

What changes do you think we should make in order to solve the problem?

Remove Windows Segoe UI Emoji from font family or replace it with another font will solve this problem.

Result

Effect with Windows Segoe UI Emoji in font-family:

Effect without Windows Segoe UI Emoji in font-family:

What alternative solutions did you explore? (Optional)

If the font Windows Segoe UI Emoji is neccessary and can not be removed or replaced, there is a compromise plan, just remove it from desktop web, because this problem only happens in desk web.

[melvin-bot]

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[newtome8888]

Contributor details
Your Expensify account email: [email protected]
Upwork Profile Link: https://www.upwork.com/freelancers/~014062a6096bb8dac5

[melvin-bot]

✅ Contributor details stored successfully. Thank you for contributing to Expensify!

[s-alves10]

This issue is related to Windows Segoe UI Emoji font which was added for Windows.

As you can see, the black square is 🏴󠁧󠁢󠁥󠁮󠁧󠁿 in this font.

I think we can hold this and related issues till we find a suitable font for Windows

[situchan]

Based on #31393 (comment), should this be closed too?

[sophiepintoraetz]

Agreed, @situchan - closing!