Cancel payment - "Auth CancelReimbursement" error shows up when cancelling payment with Expensify

[izarutskaya]

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Found when executing PR: #32674

Version Number: v1.4.16-4
Reproducible in staging?: Y
Reproducible in production?: N
If this was caught during regression testing, add the test name, ID and link from TestRail:
Email or phone of affected tester (no customers):
Logs: https://stackoverflow.com/c/expensify/questions/4856
Expensify/Expensify Issue URL:
Issue reported by: Applause-Internal Team
Slack conversation: @

Action Performed:

Precondition:

• User A (Admin)- have Fidelity verified business bank account set up on Old Dot.
• User B (Workspace member) - have Chase deposit bank account set up on Old Dot.

1. [Member] Request money from the workspace chat.
2. [Admin] Open the expense report and click Pay with Expensify.
3. [Admin] Click 3-dot menu > Cancel payment > Cancel payment.

Expected Result:

Payment cancellation is successful.

Actual Result:

Cancellation for payment with Expensify fails as "Auth CancelReimbursement returned an error" shows up.

Workaround:

Unknown

Platforms:

Which of our officially supported platforms is this issue occurring on?

• Android: Native
• Android: mWeb Chrome
• iOS: Native
• iOS: mWeb Safari
• MacOS: Chrome / Safari
• MacOS: Desktop

Screenshots/Videos

Bug6324642_1703301911102.bandicam_2023-12-23_01-49-48-792.mp4

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Upwork Automation - Do Not Edit

• Upwork Job URL: https://www.upwork.com/jobs/~01d0f4ed22cb60b3ca
• Upwork Job ID: 1738517016348860416
• Last Price Increase: 2023-12-23

[melvin-bot]

Job added to Upwork: https://www.upwork.com/jobs/~01d0f4ed22cb60b3ca

[melvin-bot]

Triggered auto assignment to @bfitzexpensify (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details.

[melvin-bot]

Bug0 Triage Checklist (Main S/O)

• This "bug" occurs on a supported platform (ensure Platforms in OP are ✅)
• This bug is not a duplicate report (check E/App issues and #expensify-bugs)
  • If it is, comment with a link to the original report, close the issue and add any novel details to the original issue instead
• This bug is reproducible using the reproduction steps in the OP. S/O
  • If the reproduction steps are clear and you're unable to reproduce the bug, check with the reporter and QA first, then close the issue.
  • If the reproduction steps aren't clear and you determine the correct steps, please update the OP.
• This issue is filled out as thoroughly and clearly as possible
  • Pay special attention to the title, results, platforms where the bug occurs, and if the bug happens on staging/production.
• I have reviewed and subscribed to the linked Slack conversation to ensure Slack/Github stay in sync

[melvin-bot]

Triggered auto assignment to Contributor-plus team member for initial proposal review - @rushatgabhane (External)

[github-actions]

👋 Friendly reminder that deploy blockers are time-sensitive ⏱ issues! Check out the open `StagingDeployCash` deploy checklist to see the list of PRs included in this release, then work quickly to do one of the following:

1. Identify the pull request that introduced this issue and revert it.
2. Find someone who can quickly fix the issue.
3. Fix the issue yourself.

[melvin-bot]

Triggered auto assignment to @mountiny (Engineering), see https://stackoverflow.com/c/expensify/questions/4319 for more details.

[mountiny]

Reverting the original PR because it has caused numerous deploy blockers and the author is ooo

[mountiny]

PR reverted, Assigning @Gonals so you can track this issue and fix it in next iteration

[Gonals]

Setting it as monthly, as this is no longer happening (but I want it to keep track)

[Gonals]

@izarutskaya, were these real accounts? The test bank accounts don't work for reimbursement cancellation

[melvin-bot]

@Gonals @rushatgabhane @bfitzexpensify this issue was created 2 weeks ago. Are we close to a solution? Let's make sure we're treating this as a top priority. Don't hesitate to create a thread in #expensify-open-source to align faster in real time. Thanks!

[bfitzexpensify]

@izarutskaya bump on #33540 (comment).

Switching this back to monthly based on @Gonals comment here

[melvin-bot]

@Gonals @rushatgabhane @bfitzexpensify this issue is now 3 weeks old. There is one more week left before this issue breaks WAQ. What needs to happen to get a PR in review this week? Please create a thread in #expensify-open-source to discuss. Thanks!

[Gonals]

We are fine. PR should be merging soon (today?)

[Gonals]

Closing this, as it got reverted

[kavimuru]

@Gonals Our QA team is still able to reproduce when validating this PR #34719. So reopening the issue.

Record_2024-02-16-15-47-53.mp4

[Gonals]

@Gonals Our QA team is still able to reproduce when validating this PR #34719. So reopening the issue.

Record_2024-02-16-15-47-53.mp4

Can you confirm you are using real bank accounts and NOT the test ones? This fails with test bank accounts 😅

[Gonals]

@Gonals Our QA team is still able to reproduce when validating this PR #34719. So reopening the issue.
Record_2024-02-16-15-47-53.mp4

Can you confirm you are using real bank accounts and NOT the test ones? This fails with test bank accounts 😅

Logs:

855e27c8bc8471e5-JHB | db1.sjc | 2024-02-15 14:14:07 640 | [email protected] | Cannot reimburse from Plaid test bank account
-- | -- | -- | -- | --

Basically, we don't really pay anyone with a test bank account, so we can't really cancel the payment

[bfitzexpensify]

Sounds like we're good to re-close this @Gonals?

[Gonals]

I think so