[Supportal] Workspace expense does not load when clicked

[stephanieelliott]

Version Number:
Reproducible in staging?: Yes
Reproducible in production?: Yes
If this was caught during regression testing, add the test name, ID and link from TestRail:
Email or phone of affected tester (no customers): [email protected]
Logs: LOGS
Expensify/Expensify Issue URL: N/A
Issue reported by: @stephanieelliott
Slack conversation: https://expensify.slack.com/archives/C07NZ8B1VTQ/p1728500635598069

Action Performed:

1. Support log into a customer account (must be: owner on workspace with at least 1 expense submitted)
2. Click New Expensify
3. Click Search > Expenses
4. Click on expense

Expected Result:

Expense thread should open with a link to workspace chat at the top (see right side of screen in video)

Actual Result:

Page shows endless loading, expense does not load.

Workaround:

None, this is problematic because it's currently the workaround for us to view workspace chats

Platforms:

Which of our officially supported platforms is this issue occurring on?

• Android: Native
• Android: mWeb Chrome
• iOS: Native
• iOS: mWeb Safari
• MacOS: Chrome / Safari
• MacOS: Desktop

Screenshots/Videos

2024-10-10_22-08-22.mp4

Issue Owner

Current Issue Owner: @chiragsalian

Issue Owner

Current Issue Owner: @chiragsalian

[melvin-bot]

Triggered auto assignment to @dylanexpensify (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details. Please add this bug to a GH project, as outlined in the SO.

[melvin-bot]

@dylanexpensify Uh oh! This issue is overdue by 2 days. Don't forget to update your issues!

[melvin-bot]

@dylanexpensify Huh... This is 4 days overdue. Who can take care of this?

[dylanexpensify]

Tackling this evening!

[melvin-bot]

Triggered auto assignment to @mallenexpensify (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details. Please add this bug to a GH project, as outlined in the SO.

[dylanexpensify]

Hey @mallenexpensify! I'm heading out on parental leave so reassigning this! TY! 🙇‍♂️

[mallenexpensify]

@stephanieelliott what should BZ do with supportal-related issues? I can update the team and add deets to What do I do when assigned a BugZero (Bug0) chore via the Bug label auto assigner?

[melvin-bot]

@mallenexpensify Whoops! This issue is 2 days overdue. Let's get this updated quick!

[mallenexpensify]

@stephanieelliott 👀 above plz. assigned to you and made you owner for a min

[stephanieelliott]

Ah thanks for the bump @mallenexpensify! I'm thinking we just treat these as normal Internal E/A issues, no? I don't think we need a separate process for Supportal issues per se, I think the only unique thing about them is that they can only be worked on by internal Expensify eng (I think).

Are you thinking there are some other nuances that need to be documented for these?

[mallenexpensify]

Chatting with Steph about

[melvin-bot]

Triggered auto assignment to @Christinadobrzyn (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details. Please add this bug to a GH project, as outlined in the SO.

[mallenexpensify]

@Christinadobrzyn I'm off the next week, can you please keep an eye on this issue til I'm back? Thx. We're waiting for someone internal to pick up.

[Christinadobrzyn]

sounds good! monitoring!

[Christinadobrzyn]

update for Melvin - we're testing this!

[Christinadobrzyn]

I just tested again and this is still happening - I'm getting a You do not have access to this chat too - which shouldn't be true through Supportal - we should be able to see everything.

2024-11-13_10-55-58.mp4

Tested when supportaling into [email protected]
Report 6801296288358808
Logs for report 6801296288358808
Error:
Failed to open report 6801296288358808 Expensify\Error\Auth\InsufficientPrivileges - c3a7c4f3-5768-4b91-bd98-7f38c1929b38 ~~ exceptionJsonCode: '411' exceptionUserMessage: 'You do not have the permission to do the requested action.' exceptionMessage: 'You do not have the permission to do the requested action.' exceptionFile: '/git/releases/expensify.com/121e77c/lib/Auth.php' exceptionLine: '267' exceptionCode: '666'

[chiragsalian]

Tested the fix and it seems to work fine for me locally. It's in review.

[Christinadobrzyn]

Amazing! Thank you so much @chiragsalian! Updated Canvas about this status

[Christinadobrzyn]

TY! Testing again:

1. Supportal into [email protected]
2. Click New Expensify
3. Redirect to New Expensify for the user
4. Click Search
5. Click View for an expense
6. "Hmm... it's not here You don't have access to this chat" error shows

Logs for supportaling into [email protected]

I can't find any other logs but it looks like this is still happening (sorry) @chiragsalian

[chiragsalian]

Weird, from the logs and the db it says those reports are not shared with [email protected]. I'm not exactly sure how the person sees those reports in Search and how OpenReport is supposed to work for them. Shall ask in engg-chat.

[Christinadobrzyn]

Thanks @chiragsalian! Let me know if there's anything I can do to help test this.

[melvin-bot]

@chiragsalian, @mallenexpensify, @Christinadobrzyn Uh oh! This issue is overdue by 2 days. Don't forget to update your issues!

[chiragsalian]

Investigated with @luacmartins today and we found the source of the issue.
Its a relatively new bug that exist only on newDot and its only obvious because of the search feature.
We believe the issue for newdot is here. It needs to incorporate this code from oldDot.

While we believe we found the solution testing that will be a bit tricky to ensure nothing is broken. I'm a bit swamped so i don't think i can get to it this week and plus i don't think its a daily so I'll demote it to weekly. Aiming to tackle maybe next week. If you feel the priority is different let me know.

[Christinadobrzyn]

Awesome thank you @chiragsalian!

[Christinadobrzyn]

Hi @chiragsalian just checking on any update on this one! TY!

[chiragsalian]

Sorry, i haven't looked into it yet due to other higher priorities.