Troubleshooting

General template issues

Generic possible issues

There are certain issues that can arise that are common to many of the app templates. Please check here for reference to these.

Problems while deploying to Azure

1. Error when attempting to reuse a Microsoft Azure AD application ID for the bot registration

Bot is not valid. Errors: MsaAppId is already in use. Creating the resource of type Microsoft.BotService/botServices failed with status "BadRequest".

This happens when the Microsoft Azure application ID entered during the setup of the deployment has already been used and registered for a bot.

Fix

Either register a new Microsoft Azure AD application or delete the bot registration that is currently using the attempted Microsoft Azure application ID.

Problems in configurator app

1. Not able to see images in drop-down list while adding grid data

This happens when the images are not uploaded properly while deployment.

Fix

Please verify whether the images are existing in blob storage.

• Go to azure portal
• Go to Storage Accounts
• Open storage explorer & expand Blob Containers
• Check for the images, if doesn't exists, please click on upload button and upload the images.

2. Facing issues in Configurator app

If facing any issues related to config web-app

Fix

Please go to app-insights and check for errors:

• Go to azure portal
• Go to App-insights related to your app.
• Open Logs (Analytics)
• Select Time Range & fire the query from different tables like exceptions, customEvent etc. like below:

Problems in bot/tab

If facing any issues related to bot/tab.

Fix

Please go to app-insights and check for errors.

• Go to azure portal
• Go to App-insights related to your app.
• Open Logs (Analytics)
• Select Time Range & fire the query from different tables like exceptions, customEvent etc. like below:

Didn't find your problem here?

Please, report the issue here