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Customer Churn Analysis and Prevention at Telecom Company

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Project Title: Customer Churn Analysis & Prevention at Telecom Company

Project Description: Analyze customer churn patterns and implement strategies to retain customers and prevent them from switching to competitors.

Approach: Conducted comprehensive data analysis to uncover factors influencing churn. Developed predictive models to identify potential churners. Implemented targeted retention strategies based on insights from the models.

Results: Identified key drivers of churn and developed accurate predictive models. Implemented strategies resulting in reduced churn rates and improved customer retention. Enhanced customer satisfaction and loyalty through proactive interventions.

Conclusion: By leveraging data-driven insights and strategic interventions, the project successfully mitigated customer churn, fostering sustained growth and competitiveness for telecom company.

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