chore: allow Omnichannel Chats to be placed onHold even when the last message is not from the Agent #12270

Job	Run time
⚙️ Variables Setup	5s
📦 Build Packages	1m 8s
📦 Meteor Build - coverage	16m 52s
🔨 Test Unit / Unit Tests	2m 13s
🔎 Code Check / TypeScript	2m 23s
🔎 Code Check / Code Lint	20m 41s
🚢 Build Docker Images for Testing (official)	5m 49s
🚢 Build Docker Images for Testing (alpine)	7m 22s
🚢 Build Docker Image (preview)	0s
🔨 Test API (EE)	0s
🔨 Test API (CE)	0s
🔨 Test UI (CE)	0s
🔨 Test UI (EE)	0s
✅ Tests Done	0s
📦 Meteor Build - official	0s
🚢 Build Docker Images for Production	0s
🚀 Publish build assets	0s
🚀 Publish Docker Image (main)	0s
🚀 Publish Docker Image (services)	0s
trigger-dependent-workflows	0s
🚀 Notify external services	0s
	56m 33s

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