chore: allow Omnichannel Chats to be placed onHold even when the last message is not from the Agent#30527

Merged

kodiakhq[bot] merged 23 commits intodevelopfrom omnichannel/chats-onHold-action-consolidation

Nov 1, 2023

+70-14

Commits on Sep 29, 2023

Updated useQuickActions.tsx to allow Omnichannel Chats to be placed on hold by the agent even when the last message was not sent by him
cabaceira
committed

Commits on Oct 2, 2023

added new setting and logic as per CC-13, allowing the default behavior or the new one, enabling Agents to place chats onHold at anytime
cabaceira
committed

Commits on Oct 3, 2023

fixed minor identation issue, fixed the naming of the setting under the translations to show the description
cabaceira
committed

Commits on Oct 17, 2023

Commits on Oct 23, 2023

added backend validation in services/omnichannel.internalService.ts, refactored names of constants, reviewed lint
cabaceira
committed

Commits on Oct 24, 2023

validating Room object projections
cabaceira
committed