HelloID-Task-SA-Target-ServiceNow-IncidentCreate

Prerequisites

Before using this snippet, verify you've met with the following requirements:

• User defined variables: serviceNowBaseUrl, serviceNowUserName and serviceNowPassword created in your HelloID portal.

Description

This code snippet executes the following tasks:

1. Define a hash table $formObject. The keys of the hash table represent the properties to create an incident, while the values represent the values entered in the form. See the ServiceNow API documentation

To view an example of the form output, please refer to the JSON code pasted below.

{
    "UserIdentity": "johndoe",
    "urgency": "1",
    "description": "Example inident",
    "short_description": "Example"
}

❗ It is important to note that the names of your form fields might differ. Ensure that the $formObject hashtable is appropriately adjusted to match your form fields.

2. Verify that a sys_user with caller_id johndoe exists.
3. If the caller exist, create an incident.